|Address:||299 Oakbrook Center, Oak Brook, IL 60523, USA|
|Working:||10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–6PM 11AM–5PM|
I am beyond thrilled with the service in this store. My husband ordered me a Crown charm with a necklace for valentines day, and upon arrival the small tiffany tag on the chain was broken. I was entirely too lazy to call and complain or send it back, so I used another chain I had. I needed to make the trip to the LV store, and called T&Co to see if I could return or exchange my chain to which the gentleman on the phone replied "of course honey! We are so easy to work with!" He was exactly right. I walk in, and there are 2 very polite gentlemen at the door that greet you. I tell one of them what I need and he directs me to a very nice woman, Mrs. Ebert. I explain the issue, give her the chain and show her a screen shot of the e-receipt. She rushes off and brings me back a new chain, puts it in a slightly bigger bag for better protection, new box, new bow and puts it in a new bag so I dont need to jam the box into my little purse I carried. She was a gem to work with, unfortunately I only have her last name on the receipt!
I have only had my bracelet for 4 months and i have had to bring it back once for a cleaning because it tarnished so bad over night it was yellow and now the clasp broke and they just bent the clasp back to wear it should be and if i wanted the clasp replaced it would cost me another 60$ for a bracelet that i got as a gift and was super excited about because this was my first ever tiffany jewelry that now i am not going to even wear because i do not want it fall off my arm and loose it for good. I am so glad i felt it fall off the first time. I have jewelry from other stores that if something like this happend it would be replaced at no cost to me. But i guess i am paying for the name and they could care a less if i wear it or not because they only care for customers if you are spending money with them. I was excited to ask for more jewelry from here but not anymore. I had a list but i will definitely get rid of that list and go somewhere else for my jewelry. Not happy at all.
Tiffany and Co is one store that I continue to shop at because of the excellent service I receive. My mother and I have been purchasing various pieces from Jay since November 2013. He is an amazing sales rep. Jay is willing to accommodate any request that my mother and I have, and he is extremely patient with us. Sure, it takes me close to an hour to get here (And there are 2 Tiffany and Co stores within 20 minutes of me), but that doesnt stop a girl from buying something from Tiffanys and receiving amazing service. :)
The shop was quite busy when I walked in, but after a couple of minutes a young lady apologized for the wait and said someone would help me momentarily. A few minutes later a very friendly associate, Graham, greeted me and helped me locate what I was looking for. He was very pleasant, courteous, and professional, to the point where I will seriously consider this location to be my first stop next time I need to buy something shiny.
Happy with the way they handled my return. Although this may not be good for Tiffany I had to return an item that was given as a gift. I can appreciate the nice sales ladies (woman doing the chain lengthening paperwork in the back I can live without) but overall the experience was handled very very nicely on something they didnt make money on. Appreciate good customer service and credit is due here!!
I really like Tiffany Stores because of the quality of jewelry and excellent service. And also we would like to thank Lisa for her help. She helped us to choose the right way of engraving and texted us with information about our order and always was nice and polite Thank you one more time!
A Private User
We have been there several times to purchase just a little something, and every time we walk into the store there is always someone to greet you and wherever you go someone will assist you very quickly. Also the staff are all very nice. Definitely will be coming back.
Beautiful store with a classic, timeless feel. Full Tiffany jewlery selection and a shopping experience you would expect from an iconic name. Staff is very professional and friendly. They will help you find that perfect piece for you or special someone.
Ive been thinking about buying a Tiffanys bracelet for my girlfriend for awhile now. I walked in and right away Lisa greeted me and helped me find exactly what I was looking for. She was very friendly and professional . Great experience!
I highly recommend this shopping place. The sales are helpful. They are patient to answer the questions you have. Wonderful shopping area!!! I would like to shop here for the jewelry!
This is the pinnacle of service and product knowledge. Tao was my sales associate. He was what defines product knowledge. And was a TRUE gentleman. Thanks again Tao. Mike Surdel.
Great service, however you definitely pay for the Tiffany name. Sales people can sometimes show disappointment if you arent buying the really expensive jewelry.
I come here a few times a year to get my mom a charm for her bracelet. The service is always above and beyond. Staff is courteous and accommodating.
Great mothers day place to shop! They are very high end, but they have gifts for (almost every budget). And tiffanys blue is the best color!!
First time really buying high end jewlery, Maria Breen is the go to lady for all of your needs. Excellent customer service!
I LOVE tiffanys. They messed up an order of mine and handled it so well in the end, I will go back for jewelry
Best jewelry store experience yet! Friendly staff that love to help and patient with questions, etc.
No se hacen cargo de las garantías
I appreciate The Professional attentive Service! Always see myself Coming Back!
Best staff ever! Good listeners, polite, and efficient. Fabulous!
Always fabulous service!! And of course, beautiful jewelry!
Ma Luisa Romo
Amazing staff and service. My old jewelry like new again!
Most helpful staff ever. Nice work Tiffany & Co.
Many purchases!! Ive taped out!
Helpful sales reps.
Great Silver !!!