Velocity Powersports

Reviews 4

JA

Jason Brown

Hours and days of operation are ridiculous! Here we have a business that is dedicated solely to selling and servicing recreational vehicles [Motorcycles, ATVs, Personal Watercraft and related parts and accessories] whose hours and days of operation are seemingly set up to serve stay at home Moms, low-income individuals whose work hours and days allow weekdays off and individuals who dont work at all. The "powersport" market is one that caters to those whose income levels allow ownership of "recreational" toys. The individuals that can afford to shop and buy in the "powersport" market are those whose income exceeds $50,000 annually, who work long weekday hours and dont work on weekends. However, Velocity Motorsports closes their doors by 6PM on weekdays and incredibly is only open for SEVEN HOURS the entire weekend with their service department only open for SIX HOURS! [open Saturday only from 9am - 4pm; service dept. 9am - 3pm] Velocity has created the perfect scenario for a targeted business to go out of business. Their incredibly poor business plan could have only been created by someone who has absolutely no common sense whatsoever or simply wanted to create a business that shuns the maximization of profit and cares nothing for providing opportunities for their commissioned salespeople to make a living. Im through with Velocity, Im taking my business to one of the other dozen businesses in the Charleston metro area that caters to motorcycle riders and ATV/personal watercraft owners...oddly enough they are ALL open on weekends. I will also do my very best to let all other enthusiasts I know and associate with to go elsewhere. These other places might be a bit more inconvenient to Goose Creek and Ladson, but I and others would surely make the trek to give our hard earned money to a business that caters to our recreational time-off and makes sound business decisions. By the way--this rating system wouldnt allow me to go any lower than one star or I would have provided a negative rating or no rating at all.

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RI

Richard D

Beware of the service dept. Ive had several issues now with the service dept, but this last one was bad enough to make me write a negative review. Service related issues ( I wish I could attach pictures): I recently purchased new Teryx from Velocity. Before leaving the dealership, I had to point out that a bolt was snapped off in the bed. After they fixed it, they tried to charge me for it. When I complete my first service on it today, I noticed the top 2 bolts that hold the bumper in we not installed. This is frustrating by itself; however when I got the Teryx, I also ordered the winch and winch plate from the dealership. With the bumper unbolted and leaning forward, the winch and plate didnt mount correctly. I worked with KFI (who was great) to solve the issue. I replaced it with a front hitch and winch plate. Now two months later, I see why the mounting plated never fit. ATV Service earlier 2014: I had to get some work done to my can-am ATV. When I got the atv back from Velocity, it had looked like the fairing around the steering column had been yanked off. Upon further investigation, I measured the gap in the fairing. I had a .5 inch gap on one side, and a .75 inch gap on the other. The fairing over the front wheels had several deep scratches in it as well from them bending it off. New ATV purchase: I got a new can-am from velocity. When I got it home and drove it down the street, it stalled out and died. When I brought it back to the dealer ship, they discovered someone did not completely connect a wiring harness. This harness came apart during its first ride. After getting the ATV back, I was cleaning it about a month later and noticed it also had a bolt missing on each side that held the fairing to the frame. When I called the, about it they told me to but bolts because bolts arent covered under warranty, and there was no way they would have missed them. I have pictures of all these issues, fell free to contact me for more info.

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EL

Elizabeth Williams

I wanted to surprise my husband with a new bike while he was away (military) and buy one for myself. I went to Velocity wanting to buy a 2014 FZ-09 and a 2014 Honda Grom. I started the process with Doug (Manager) and then worked with Daniel (Sales Rep) on all the details of the sale and working out a good deal since I was purchasing 2 brand new bikes and trading in an older bike. I got a great trade-in deal that allowed me to buy after market parts to customize the FZ-09. Both bikes had to be ordered so I waited a few weeks before either came in. The wrong FZ-09 was delivered to the shop but Daniel made sure that the correct bike was picked up the same day in Georgia. The parts department worked very hard to get specific parts ordered, there were a few hiccups, wrong parts were ordered but the guys made sure that everything came in and that I was happy. Daniel in Sales is very knowledgeable and helpful when it comes to picking out bikes and answering any questions that you may have. Shawn, Adam and Alan in the parts department were awesome in helping with ordering specific parts and even trying to get better pricing from companies they dont have vendor relations with. Velocity definitely went above and beyond to not only help with surprising my husband, ordering all of the after market parts for the FZ-09, their customer service was outstanding in making sure I was happy after the intitial sale of the bikes. They made sure I was happy with every step of the process from the intitial visit, ordering the bikes, keeping me informed on when the deliveries would take place, ordering parts, having parts installed and following up to make sure I was satisfied with the entire process. Velocity goes above and beyond to make its customers happy. My husband and I are repeat customers and go to them for all of our bike needs from service to apparel, they are highly recommended.

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A

A Private User

At first the sales people are some of the nicest people you will meet. They are very good at assisting you... Until you let them know that you are just looking and do not intend to buy anything. They will try to push you into buying something even if it isnt what you wanted just so they can make a sale. My husband told them that they he was just looking around, but wanted to look at other places too. He was informed that since they are around the corner and he would most likely be buying parts from them, that they would make it to where he would get put in the back of the line as well as he would get some of the worst service. All because he decided to not buy from then. Also, for the past three weeks, we have been called every other day by a guy from there trying to sell him something. He went in to look at motorcycles and they have offered him everything down to a jet ski, so so they can make a sale. They are very pushy and rude. We will not be buying from them in the future. I highly recommend that you think about it first before you buy from here. They jack the prices up, then make it look as if you are getting a good deal. Like I stated previously, if you are going to buy something, they are nice. However, it is when the find out that you arent planning on buying from then that they turn into very hateful and harassing sales associates.

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