Charleston PowerSports

Reviews 3

VE

Veronica B.

One star because you cant select zero. Where to start-- We were told there was a complete check up and service done on the boat when we purchased it the end of March 2016. We only used it on nice weekends and July 3, 2016 it died. Looked into the intercooler hose to see lots of aluminum oxide debis from a defective intercooler; which had obvious signs it had been cracked for quite sometime before we purchased the boat. Upon bringing the boat in, I was told the oil was completely black. We had just purchased it and the service was supposed have been done. When I approached the sales person to see if service had in fact been done (as we were told) he rolled his eyes at me and was very condescending; I was completely insulted! The dealer had our boat for 52 days. 52 days! Not 52 days of wrenching on it, mainly 52 days sitting in a boat yard just waiting for parts or for them to actually work on it. In my experience, TSB/recalls give you an exact part number when you have to replace a defective part. Almost a full month from when we first brought the boat in, I received notification the part had came in the last week of July should be finished the next week. Two weeks later when I called again, they told me the part they received was incorrect. My frustration with this is not the fact that the part was wrong but they had it for two weeks before bothering to tell me it was the wrong part. Again, which I had to call for myself to find out. This is when I started a case with BRP. Once they were involved things started moving along. Once the part was installed and the boat water tested, we were notified it would be ready for pickup the next morning. When we returned their call to ask about the test results of the requested compression test they didnt have them but said it was okay. If we requested a test those numbers should be the first thing you add into the work order notes. So... the boat was supposed to be ready and cleaned per last conversation. Went to pick up the boat the next afternoon and it wasnt ready. It wasnt cleaned and had dirty grease marks on the white seats, boat was filthy from sitting outside for two months (which we had covers on it when we brought it in), there hitch plug wasnt attached, and nobody even offered to assist my spouse to hook up the trailer to the car. After all this I will never return to this shop. The lack of communication here is absolutely unacceptable. Phone calls were rarely returned. Complete miscommunication between all staff members. One lady in service was about as rude and vague as could be. Im very happy BRP covered the repairs (as they should have anyway because it was a recalled part) and Im the knowledgeable technician who installed the parts but all other parties involved I will be happy to never work with them ever again. I would highly recommend to never purchase a product from them.

CH

Christopher Mims

Update to the below review: Someone from the main office of Charleston Powersports and Velocity powersports contacted me and stepped up and took care of all my issues asap. If you ever have an issue I would recommend seeing Byron. Previously Posted: Not impressed. Your standard good customer service until you pay for the item. When I picked up the pressure washer I was told they would have it all ready to use and service would go over the unit with me. When I pulled around back to pick it up I mentioned what I was told and the guy looked at me like I was crazy. I said well lets at least make sure the unit has oil, he said it did (a lie). Well, when I used the unit it wouldnt start. So I checked the oil, nothing in it. Did not appreciate being lied to. Then the golf cart I bought was delivered the following Monday. John said they would detail it up, put a temp tag on it, charge it, and water the batteries. The unit arrived just as dirty as it was in on the lot, months of dirt and pollen. Same treatment, I asked the guy about the charge and water, he says its all done. He leaves and the cart makes it no more than a mile before it starts to die out, no charge. I then spend a great deal of time cleaning it as this sucker had dirt caked on it all over, pretty unprofessional for when you buy something from a dealer. I charged it overnight and then water the batteries. They took almost a full gallon of water! These batteries were majorly low on on water and had not been treated properly. They were supposed to be new and serviced (a lie). I called the store and was told someone would call me back, never happened (because I already paid them). A few days later I called and asked abt the temp tag, they mailed it in response, but of course it was the wrong tag. Then months later I still dont have the title or the registration. Apparently they sold something without a clear title and they are in no hurry to fix it. I guess you could say that once they got the money, they never heard of me. Things went from professional to shady overnight. They will tell you what you need to hear to make the sale, and what you want to hear after but they plan on doing nothing they said but cash the check. So easily these guys could have pulled off a great advocate for them around town yet the details were left to some guys who could care less, and the guys that do care, if any, will be the ones losing recommendations over it. John should be fired from this company.

JA

Jacob Hassell

Update 08-18-2015: Its getting better......After many issues with the purchase of my boat. I have been able to work with management to rectify the situation. I was quite surprised that we were able to come to terms and work things out. I am looking forward to building a positive relationship with the dealership at this point and hope that everything will be resolved. Will update further as time goes on. As opposed to my original review: I would now consider Charleston PowerSports as a company that will work with you to make things right. Original review with 1 Star: Purchased Scarab boat from Charleston Powersports in Charleston SC in March 2015. Since purchase, many problems with service from Charleston powersports that have not been resolved. When boat was purchased, premium wheels, Bluetooth radio, and a cooler were "standard" options for the specific boat I purchased (as noted on the Scarab Boats Website). Dealer (Charleston Powersports) stated they would contact Scarab/Rec Holdings to inquire. I spoke with the "Director of Customer Service", Ralph Hoskins who was unwilling to help or provide a solution. He advised that the website had a misprint for the year boat I purchased (2014) and that the premium wheels and radio were standard on 2015 model year boats. I advised that this was not a customer error but an advertisement error and that my concerns should be corrected due to this. Ralph Hoskins was unwilling to provide any help in the matter or even send me the cheap cooler that is supposed to come with the boat. I have not received a follow up from either Scarab/Rec Holdings or the Dealership on this matter. The owner at Charleston Powersports/Velocity would also not honor a promise made by his General manager to upgrade audio equipment in my boat due to the ongoing issues with service and warranty issues. The owner offered a 550.00 credit and I was then responsible for the rest of the 2000.00s worth of equipment that was purchased. The customer service at this business is unacceptable and there is an obvious communication problem within the establishment.