Basco Appliances

Category:	Appliance Store
Address:	1411 NW Davis St, Portland, OR 97209, USA
Phone:	+1 503-226-9235
Site:	bascoappliances.com
Rating:	2.8
Working:	8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM 9AM–5PM Closed

Location

Photos 59

Reviews 15

John Fabian

The customer service is a joke. Bought several appliances over the years (3 pieces this last summer). This was the first time I have had a problem with an appliance and the companies handling of the situation was anything but professional. The new washer we bought had problems from day one. The company & their customer service guy Brad dragged their feet for a couple of months trying to repair the new machine before finally replacing. Put the blame on the manufacture about the lack of speed in replacing the machine or repairing the problem. Even though I bought the machine from Bosco and not the manufacture. The communication with their customer service guy Brad was bad. No return of calls or emails on the first try. I would always have to follow up in a couple of days after not getting a return email/call back. The new washer had leaked and damaged my floor before finally replacing with a new machine. Had to dry out the floor with fans & dehumidifiers. Brad said he would reimburse my rental fees of the equipment but in typical fashion it has been a couple of months with no communication, no returning of emails or calls, and no reimbursement for drying my damaged floor. Their great if you do not have any problems. My sales guy Tim and the delivery guys have always been good but if you have a problem this company is not the kind of company that is going to step right in and take care of the customer. Save yourself the headache and buy from a company that knows something about customer service and is going to actually help you if their is a problem.

Peter Carpenter

Very unhappy customer. I called ahead of time to see if they carried a grill I wanted. They confirmed they had it in stock and that it would be waiting for pick up. They tried to get my credit card number at this point but I refused. On Fathers day I got the whole family in the car (baby and all) to go pick up our new grill. When I got there they said I would need to run my credit card then I could go pick it up. They took my card number, charged it, but it turns out they never had the product. Very bad business practice. They offered to correct the mistake but I never heard back from them. Dont buy from Basco. Very disappointing service.

DIANE DENUCCIO

Dishonest. Henry called to say he could deliver my refrigerator 2 weeks early because another customer had ordered same one but wasnt ready for it to be delivered yet. Turns out that was all a lie and what he delivered to me was the stores floor model which was last years model. He switched that floor model with the new Liebherr I had ordered, so the store got my new refrigerator and I got their old one. It wasnt in a box and there was a small chip in handle.

austin carl

Smarmy, lying salespeople dont see the value of building a relationship with a customer. I tolerated the lies and back peddling for 3 separate refrigerator purchases but Ringo finally convinced me to shop at Appliance City to purchase the rest of the refrigerators for my apartment bldg. If you like dealing with cut rate used car salesman types, this is the place.

Miriam Kerzner

Jason was knowledgeable and was willing to answer all my questions despite knowing that I was from out of town. He was even willing to research answers that he didnt know off the top of his head. Finally, he was willing to make suggestions that were not about the more expensive products. I highly recommend this store and account manager.

Rebecca Kuperstein

Excellent experience, 2nd time customer. Worked with Dave G and he went above and beyond to make our experience excellent. Richard and Kolby who did the delivery were a pleasure to work with. We are very happy customers and would highly recommend.

Cathy Cooper

I have been very disappointed with Basco. Brad in customer service has not been easy to work with. He does not return calls. Becareful intel employees! They owe me a new Jenn air oven and it has been more than 6 months and no response..

David Seaders

They do not stand by what they sell. If you have a problem, you have to deal with the manufacturer yourself and may not get any results.

Bobby Williams

Brad doesnt respond very well. He could do better. Very Satisfied with the rest of the staff.

Steve Gramstad

Top end appliances and professional design services

Andrew Baltz

THANK YOU DAVE G. FOR YOUR INCREDIBLE SERVICE.

Robert Putnam

Excellent environment, staff and selection.

Eddie Breedwell

Great selection