Sears Outlet

Category:	Appliance Store
Address:	4500 NE 122nd Ave, Portland, OR 97230, USA
Phone:	+1 503-257-4732
Site:	searsoutlet.com
Rating:	3.6
Working:	9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 10AM–7PM

Location

Photos 52

Reviews 8

Blake Swensen

This store provided the very worst customer experience I have had for years. We purchased a clothes washer and dishwasher. First, the promise that the delivery service would call the day before the scheduled delivery day (to give us a two hour window) was never kept. In fact, the Sears toll free delivery information number, listed on the paperwork, was completely useless as they cannot track deliveries from _local_stores_! They kept referring me to the outlet where we bought it, but even though theres a 9:00am opening time listed on the web, even Sears customer service couldnt contact the store until almost 10:00. Consequently, I couldnt let my manager know when I had to leave work to meet the truck. This was very hard on my co-workers and did not help my workplace reputation. Once Sears customer service reached the store, a 4pm to 6pm delivery window was set. The truck arrived right at 6:00, but they did not have the parts to install the washer. It required a special drain hose, which should have, according to the documents, been included with the washer. So despite the $110 delivery, installation and haul-away fees we paid, the installation was incomplete. We went back to the Sears outlet with our complaint. However, they did not have the hose in stock, they offered no replacement, nor remedy. Their contention was that the fees we paid were for delivery only and the installation was free, so they couldnt refund any of the installation fee. They virtually told us that it was now our problem. We had no choice but to chase down the propitiatory drain hose. We will never purchase anything from Sears again. There are so many other companies who understand that when a thing is promised, like a schedule confirmation or an installation, that they need to keep their promise. Sears, however, doesnt understand that, apparently.

Erin Abc

If you want a headache, go here! We bought a washer and dryer at the end of Feb 2016 from this store. The associate actually said, "Every item in this store is a piece of junk!" I should have left then.... I actually bought the items. I picked them up, and the associate wrapped them in about 1000 feet of plastic wrap. When we got home, we were missing the start knob on the dryer. Ive made several phone calls, resulting in NOTHING and then told that I had to PAY their exorbitant service fee to have a technician to come out to my house to fix their mistake! Oh, and power cords arent included in the price of the sale?!?! Now, I have a $500 dryer as a paper weight that I cant do anything with! Their manager, Adam, is a joke. No help whatsoever. In fact, Im not sure how hes managed to keep his job with what little he does. Drive down 1 mile to get good customer service at DeWitts. They have a open box warehouse behind their store where the appliances look better (my dryer has a dent that is about the size of a New York City pothole). SAVE YOURSELF THE HEADACHE!! Their 5 star reviews are probably from their store manager Adam trying, in vain, to earn his salary.

Juanita Pia

***UPDATE*** Since my orig post they have since corrected the issues that occurred. The reg Steven was the savior in this and my family owe him many thanks. I am however highly disappointed that it took me posting on several sites to get help from store level. Anyway, my damaged flooring and washer issue was taken care of. Not sure if id ever spend a dime here again though. Again, THANK YOU STEVEN. If there was a minus option Id pick that! THEY ARE DISHONEST, DISRESPECTFUL, AND WORTHLESS. DONT FALL FOR THEIR WARRANTY LIES EITHER! ADAM IS COCKY AND RUDE. ALL OF THE STAFF IVE HAD INTERACTIONS WITH ARE WORTLESS. THEY CHARGED ME WRONG THEN GET RUDE WITH ME BECAUSE, I COULD NOT DROP EVERYTHING I WAS DOING TO GO BACK SO THEY COULD FIX THEIR MISTAKE. THEN THEY TRY TO PASS OFF THE THE WRONG ITEM TO ME AND THEN SEND A REFERB WASHER THAT WAS SO BAD THE REPAIR TECH COULD NOT BELIEVE THEY SOLD IT TO SOMEONE! FIRST OF ALL IT WAS NOT SUPPOSED TOO BE A REFERB. NOW MY BRAND NEW FLOOR IN MY LAUNDRY ROOM IS RUINED! I STILL HAVE THE PEICE OF JUNK IN MY HOUSE AND THEY ARE GIVING ME THE RUN AROUJND! SCAM ARTIST.

Rachel Collins

What a nightmare! Purchased a fridge waited 12 days for delivery. On delivery day truck broke down. Called the store spoke with a Sales Associate who told me that the delivery service is a joke and that it happens everytime. I asked for a refund but was told that I would have to speak with the manager. The store manager Adam called me. He didnt show ANY empathy toward my situation. When I asked for a refund for the delivery fee he said things happen, trucks break down and if I wanted the delivery fee refunded I would need to cancel the order. He showed such incredibly poor customer service I did just that. He promised me he would cancel the entire order. The next day I contacted customer service and was told that the order had not been cancelled. They put me on hold, called the store. The order was cancelled but they still didnt refund the delivery fee! BEWARE!!!!

MMFM

Thank you Sears Outlet for always having what we are looking for everytime we come in to your store! We have been coming in to your specific location for the last 10 years. We made our first purchase from your location back in 2006 after we were married and bought our first house together and fell in love with the "Fisher & Paykel" washer/top loading dryer.....which we still have today and have not had ONE problem with the set. We actually took the set down to our home in Mexico and that is where they will remain. We have purchased several refrigerators, washer/dryers, mattresses and stoves for our 3 homes. Thank you for everything Sears Outlet!

Micah Kourafas

Thomas provided us unparalleled customer service when purchasing our refrigerator and range. These were long awaited purchases for our family. We had a really unfortunate customer service experience with Home Depot and because of Thomas, it all ended up working out for the best and we were beyond thrilled with our appliances. Thomas was professional, knowledgeable, responsive and personable. He obviously has a wonderful working rapport with his employees and his dedication to providing the best possible experience for his customers was evident at every step. Needless to say, all of our future home purchases will be with Sears Outlet!

Angela Armen Nichter

This store has a very helpful, willing, friendly and well informed staff. Each time I arrive, Im welcomed and asked if I need any help. Each staff member has knowledge of the stock and the specifics of the appliances. Even if youre just doing research on appliances, head to this specific store and they will help guide you in your research. Equally as helpful and fantastic is the loading and warehouse staff. They had my items loaded in my rented van in a quick, efficient and safe manner. I couldnt have asked for a better process from start to finish! Thank you to the staff in this store for their hard work and exceptional service.

Jason Richards

Super helpful staff, friendly answered all of my questions. Store was very busy they did their best on a busy sunny Saturday to take care of everyone. Gave me several options to choose from and lots of good information. They have a lot of inventory good selection of scratch and dent items at huge discounts. Felicia helped me with the sale and she was fantastic. She was very busy helping customers and answering questions from other sales associates. Yes I did end up buying a Mattress and Box spring here (Beauty Rest with Eruo Pillow top), very happy with my purchase. List on Mattress was over 3200.00 got it for 70% off.