Verizon Authorized Retailer - A Wireless

Category:	Cell Phone Store
Address:	300 Chestnut Commons Dr, Elyria, OH 44035, USA
Phone:	+1 440-365-2700
Site:	awireless.com
Rating:	3.3
Working:	9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 11AM–6PM

Location

Photos 7

Reviews 12

A Private User

The red and white signage out front would have anyone assuming otherwise , but they are NOT a Verizon corporate store, theyre an independent retailer. What does this mean? It means that their customer service policies do not fall under the purview of Verizon Corporate. Youre a Verizon customer, and they fly the Verizon flag out front, but they have no obligation to assist you. As an independent retailer, their primary mission is to sell wireless contracts, not service existing customers. I only learned this after spending some quality time on the phone with Verizons corporate customer service reps after this store would not even consider trying to solve my issue with defective equipment. The corporate CS staff verified that since they are an independent (key word) retailer, they can more or less do whatever they want. In fact, when I informed them that I was dealing with this independent retailer, the CS reps tone went from "Ok, lets get this sorted out" to "Oh. Ah. Ok. Not a whole lot were going to be able to do about that..." Not exactly confidence inspiring. Staff was rude, off-putting, and clearly did not want to spend any time dealing with an issue that was not related to selling new contracts. Staff also deliberately concealed that mail-in-rebate is in the form of a Verizon-branded Visa card, not a check that you can deposit in your bank. If youre thinking of becoming a Verizon customer, do yourself a favor and seek out a corporate store. At least then if you have a problem or require help with a service issue, youll have some recourse if youre unsatisfied. There are so many other Verizon stores around that you can easily find a corporate store close by instead of dealing with this one. Stay well away from this place. They dont seem to understand that explaining their status as an "independent retailer" is not in anyway an acceptable excuse for poor customer service. "Yes were Verizon, but no we cant help you" is not something most people are going to want to hear.

Ben Stout

Was in there today Sunday April 19th . THEY DO NOT REPRESENT VERIZON . I had to go to the west river Verizon store just for them to tell me oh you do have insurance and all you need to do is file a claim. z wireless was more interested in my grassroots hat then helping me replace my phone... told me i could edge up and said it was $50 then changed what they said because my screen was shot. said they wanted retail which would have ran around $600 ... of course they did cause they want commission which i understand... They wouldnt even look to see if i had insurance on that line. If you have account issues or just general questions with account and contracts DO NOT GO HERE....At the end of the day i replaced my droid max for $100 through asurion. Just go to the west river branch for great service.

Kathy Archer

Hi my name is Kathy Archer and Im just calling to give a review for my experience at the Verizon store at Chestnut Commons and I want to give the store as well as my new bestest friend from Verizon Johnathan Congeni who has really been very empathetic and very sympathetic and then extremely helpful and my problems with my Verizon bill as well as my phone and Im going to step further into saying that if I choose to do so and thats on me that he will walk me through everything he has set up some apps on my phone Im old-school Im not of the computer age and I dont like it nor do I. But I wanted to let you know Five stars this is a great place I will be coming back here from now on so thank you thank you bye bye.

Valerie Hopkins

When I went to this store to upgrade my phone it was a horrible experience. It took over an hour for a simple upgrade. I told the associate not to touch my plan what so ever and to simply upgrade the phone. When I got my bill the next month I see not only did she change my plan but, by the time I got the bill to see the change, it was to late to fix it. Im screwed for 2 years now. Thanks! Not to mention I found out from taking directly to verizon, I should have received a vr head set as part of my upgrade promotion and it was never mentioned to me. I wonder if she kept it for her self? It was horrible customer service and over all experience. I do not recommend this store to anyone.

Rich Tabanji

All I can say is WOW, Im used to standing in Long Lines signing into a waiting list and being rushed into a phone and out the door. At The Wireless Center I was able to compare smartphones with a knowledgeable sales rep and purchase my phone knowing I made the right decision. The sales rep also spent a good deal of time teaching me how to set up my new smartphone and showed me some helpful hints and tricks. Overall A++ Friendly knowledgeable staff, Short lines if any, convenient location, full service store. Keep up the good work !!!

Liz B.

Despite the large Verizon Wireless sign, this is a Z wireless location and not a Verizon corporate retail location. Be very careful about making changes to your plan- the reps are Salespeople, not Verizon employees. I have received lots of misinformation that would have cost me a bundle if I hadnt called Verizon billing directly to double check.

Steve Ruggles

I went in to pay my past due amount and the idiot taking care of me charges me my past due plus the following months bill. Was thinking of getting a new phone from here but Ill just go to a real Verizon from here out

Sandra Tollett

Johnathan treated me exceptionally well and I really enjoyed even just being with him today and everything that he showed me I had excellent service from him.

Jane Mounts

Suppose to open at 9:00, and still no sign of anyone at 9:10.

Alison Stefek

Very helpful and efficient. This store is very well managed.

Douglas Stevens

Excellent service from Rep Johnathan Congeni.☺

Ryan Yates

Best service at any Verizon store period!