Verizon

Category:	Cell Phone Store
Address:	26200 Brookpark Rd, North Olmsted, OH 44070, USA
Phone:	+1 440-779-1313
Site:	verizonwireless.com
Rating:	3.7
Working:	10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 11AM–6PM

Location

Photos 23

Reviews 17

Breanna Felty

went in to exchange a phone charger (that kept falling out of my phone...yes it was the correct charger for my phone) and not only did i hear someone in training being scolded for talking with me rather than helping the people who just walked in the door, i was charged $40 for a Verizon brand charger that within 2 months has BROKEN and will not charge my phone unless at a specific angle. Not to mention is took 20 minutes to get someone to actually help once the other associate got in trouble for talking to me, apparently he wasnt capable of helping. I just called what I am assuming to be the store number and I get an insanely long speech about the iPhone and then I go through prompts, am asked for my phone number (I am NOT a Verizon customer, thank God) and then I somehow ended up talking to someone in Georgia in a call center who is unable to help me. WILL NOT be going back to this store. $40 lesson there. I wish there was an option for ZERO stars.

Eric Schafrick

Normally I avoid customer service like the plague. Was having a recurring problem with my iphone. waited in line for almost an hour, all the while the hostess, Roberta, would walk around and call me by my first name, let me know its only a little while longer and also chit chat a bit. I was not stressed or upset at all by the time It was my turn( not a usual thing for me". She took it upon herself to take care of my issue quickly and professionally. I will definitely continue to use this location from now on.

Matt Johnson

I am a business owner and have Verizon products in all my trucks. Im here at this store at least 6 times a week buying new equipment. Eric the store manger is absolutely great and his assistant missy great couldnt ask for a better Verizon store. They are willing to help you every step of the process from buying the phone to hooking up gps in my trucks I had a Verizon wireless customer support 24/7 great work great people great store. ( this is not a robot I am a true person)

Nico Pishnery

Wonderful sales associates that were very helpful. However, too many supervisors standing around and hovering over people. Their unappreciative attitude of their customers is disgusting. If they need something to do... Help the people waiting... Friends are encouraging to switch from Verizon based on this experience alone. So sad a group of supervisors can have such a lasting impact.

William M

Picked up a new device at this location. Love the attention to details and the willingness of the staff to help. The location has plenty of demo items to to use and help with your selection. I like the different items they carry beyond phones. Bose bluetooth speakers, even drones.

Nick Groh

Fairly quick in and out this time, though I was there when the store first opened. Great customer service. Got a new phone painlessly, and switched up my plan for some decent savings. 4 stars only because Ive come here prior and waisted around for an insane amount of time.

Mary Pat Ezersky

Best customer service in Cleveland area. Mick is wonderful and extremely helpful. No hard sell at this place and he always finds a way to get the most out of my plan and save money. So different from the other stores.

Elijah Kanavel

Worst Verizon store Ive ever visited, went there to pick up a new phone after being a customer for over 10 years and the lady was so rude to my father we left.

Ryan Thibault

Very good experience here. The Verizon Wireless representative installed a 4g Sim card into a phone I bought off the internet. Best part, it was all free!

Derek Badt

Horrible customer service. Good luck going there and getting help in under a hour. Go any where but here

Leonid Taranovich

The wait was ridiculous!! Waited for 45 minutes to get help.

Jeremy Rodriguez

Pretty helpful on my upgrade options

Sheila White

Very friendly and helpful

Diana BENO

Very helpful employees

Jack Waldeck

Great experience!