FC Kerbeck

Reviews 4

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Derek O

Im just your average citizen who had bad luck. My 1999 Saab (which I paid $1500 for 1 1/2 years ago) had worked fine until after work one day i received a "key not authorized" display and it would not turn over. Got it towed from Glassboro to my mechanic in Sewell to see if he could get it started. After trying for half the day, he told me that unfortunately he could not get it started but refused to take any money b/c (as he kindly put it) "I dont take money if I dont resolve the problem". This was from an honest guy working from a garage from his home. ***Feel free to contact me if you need a great honest mechanic by the way. Hes in Sewell, NJ & his name is Mike *** Proceeded to pay about $80 to get it towed to this location ... FC Kerbeck. Was told the diagnostic fee was about $125/hr but they would try to find the problem quickly. After getting hit with 2 "diagnostic fees", then being told they had installed an additional component which still didnt resolve the problem, my bill was now over $550 (which they expected me to pay for). HOWEVER... if I could come up with about $4000 cash, I could use my "non-starting Saab" towards a down payment for a new car. So lets see. Im still taking the bus to work because I have no car. I pay $80 to get it towed there and now am expected to pay over $550 so I can get my NON-WORKING Saab back that I paid $1500 for over 1 1/2 years ago? Hmmmm..... Talked to a representative early Friday, April 11th who was supposed to talk to a manager to see if ...ahem.... I could ONLY pay them $300 for the work they had done for this non-working car. In other words, whatever money I could get from a junk dealer, they want in their pocket, not mine. Its a nice day today (Sat, April 12th) and Im sure theyre busy selling lots of cars on this nice day. Too busy to worry about calling me back to get $300 from a hard working guy who is still trying to get another car for work. Im a spiritual person and do not like to speak badly about anyone. However, I know how well (and fair) I try to treat clients where I work. If someone is having trouble paying their bill, we try to work with them so they can still use our establishment until they get on track. To kick a person when theyre down and expect payment when the vehicle could not even be repaired just strikes me as bad business. Especially come from a large dealership selling high end cars. Theyre not exactly one of those "buy here, pay here" places you see on Delsea Dr. I would expect this treatment from a place like that... not here. I gave it 2 stars not 1 because they were great when I first came. After I received the news they couldnt get the car started, things quickly went south. Thank you for reading and enjoy your day

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Thomas Borowski

I own several exotic cars, and made the mistake of having my Lamborghini serviced at FC Kerbeck. They were at the time the only Lambo servicer in NJ, and took my car with about 10k miles on it in with a dead battery. After doing thousands of work, I pick the car up with an appt. and they werent expecting me in, and someone drives the car back on the lot from somewhere down the highway. When I ask why they were driving my car they told me they were getting it washed, and I look at it... and the car isnt washed. Then another guy at the desk told me he wasnt sure the service manager wasnt in and they drive my car every day. To this day no one has explained this to me or how they put more than 60 miles on my car. Then the best part- the put the wrong battery in my car and I broke down driving home and had to be towed half way across the state home. When I took to another official dealer, they helped me report them to Lamborghini International where it was confirmed they put the wrong battery for the car in, and told me this might have caused additional problems. I also found out they used aftermarket non official Lamborghini parts on the other repairs done, and overcharged me on other parts. Even though I hadnt even driven the car 10 miles after picking it up, the new dealer I went to had to do $12,000 of repairs under the hood to repair damage that they told me there is no way FC Kerbeck wouldnt have seen it if the damage was there, but FC Kerbecks position was that it was just bad luck or I must have damaged the car Ive been driving for almost 2 years in the few minutes I had it before it died after leaving their possession where their employees were "driving it every day." and put unexplained mileage on the car. After a long fight, and after the dealer and service manager refusing to take my calls for weeks, they agreed to credit for just the battery. Not the tow- even though it was leaving their facility where they "fixed it" for almost $7,000. They did not agree to replace any aftermarket parts I paid premium prices for as they told me they will work the same (even though I asked up front if I was getting Lamborghini parts and they said YES), and they take no responsibility for the damage that their negligence likely caused. I will be consulting an attorney. BEWARE OF TAKING EXOTICS TO THIS REPAIR FACILITY, BE WARNED.

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Karen Alford

Initially after purchasing my vehicle in January thru FC Kerbeck I was pleased and excited.So much so that I referred a few ppl there.After about 4weeks of having the vehicle (2011 Gmc terrain) I started experiencing problems with it.such as the motor in the windows was rolling up slow,check engine light coming on,rotors were bad.So I took in back to have them service it.Was told I was good to go.....well I am now in my 4th month of having the vehicle and now the service airbag light is on,motor in Windows still moving slow,A.C. doesnt work,and Im getting a rattling noise as I turn the corners.i tried to take it back yet again to have these things taken care of,but was told that since my 3 month warranty expired,I would have to pay out of pocket.Correct me if Im wrong but arent these problems that should be been checked for b4 selling the vehicle to a customer, and if they were "supposedly" fixed why am I still having issues?I will never as long as I am alive deal with FC kerbeck ever again.Im gonna take this lost and while doing so going to every social media sight and let PPL know just how greasy and slimy kerbeck treats their customers.i will warn PPL ahead of time b4 they go.DONT LET WHAT HAPPENED TO ME,HAPPEN TO YOU.They dont care about u or ur issues they just looking for a sale. OH DID I MENTION THEY HAD MY CAR FOR A WEEK B4 THEY TOLD ME WHAT WAS WRONG WITH IT,AND HAD MY HUSBAND CAR FOR 8WEEKS FOR A PART THAT NEVER GOT ORDERED SO WE TOWED IT OUTTA THERE TO A PLACE IN GLOUCESTER CITY T HT WAS ABLE TO COMPLETE THE JOB IN 1DAY.AGAIN FC KERBECK SUCKS,DONT WASTE UR TIME AND OR MONEY.

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Noel Moret

All was going ok while I was working Deal on a Maserati with Salesman Ryan , Long story short . My Inlaw is a Dr. Could not be on phone making calls. I worked a deal with FC Kerbeck and Main Line Maserati. I had The same cars with same options .. Only difference in car was color and an upgraded wheel . The vehicle at Mainline was not the color I wanted and was $1000 more . But since Eric Bloom said he had color I wanted I was gonna pay about $2500 more or I can beat it .( Pretty Much ) . I have text messages on a price quote and payment quote from the Salesman Ryan . HE WAS Great .. He worked hard . And because I was showing them that Main Line Made a better deal on a more expensive car , Mr Bloom decided to say you can pay my price and that was it . He took the deal We originally agreed to off the table which was a decent deal . and wanted to charge us more once he found out I liked the white car more . Not only were we excited about traveling and spending the day to look at cars at the dealership , but we were serious about buying a car . They lost not only a potential service customer but also a Customer that has bought many high line vehicles over the years .. I ended up purchasing the car at Main line with More equipment for less money .And I got the Service plan and maintainence plan . I think the owner needs to know what kind of rude people he has working for him .

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