AutoNation Buick GMC Laurel

Reviews 4

VI

Vicki Neumann

Horrible. They tried to say my tires were crap and needed to be replaced because I got them from BJs (still had and have plenty of tread left) and they told me my battery was bad and needed to be replaced (it had been replaced 1-2 months prior to that visit). While all this was happening I was watching them use scare tactics with several customers, especially elderly, regarding their vehicles and how dangerous they were to drive w/o getting the work done on them that they suggest. Autonation also makes their repair requests based on "assumed" mileage rather than "actual" mileage and I got a little tired of getting harrassed for repairs/replacements that they assumed I needed when I didnt. Too many times I walked out of there feeling like I was lucky to get out without spending large, unnecessary amounts of money. I let them know how I felt and of course nothing was done other than the service manager leaving me a message about my misunderstanding or whatever. I never bothered to return the call. However, they started bombarding me with email and mail from Autonation and of course the "you need your tires replaced based on our assumption of your mileage, etc. I contacted them and told them to stop emailing me and sending things to my house. That didnt stop so I made several threats that I would report them for harrassment if they didnt stop. I would get a notification here or there and I would send it back to them with a nasty comment on it about them being a rip off. I finally got it to where I wasnt getting anything, but low and behold guess what I got in the mail the other day. Another piece of crap from Autonation. I mean how many times do I have to tell them to leave me alone. I will never take my vehicle back to them for repair nor will I ever purchase another vehicle from them. They have lost my trust and respect and I do not appreciate people that try to rip off other people especially those they think they can intimidate. Well Autonation since you wont stop sending me mail, I guess you have forced my hand to put my experience online for everyone else to see. I strongly recommend you do not take your vehicle to them for repairs - did I forget to tell you that there were a couple of times where they told me something was done and it wasnt? Just another reason not to go there.

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C Daniels

I arrived on time for my 10:15am oil change appointment. I had no idea what was in store. I was greeted at my vehicle rather promptly, and directed to a customer service "stand." I waited, standing a few minutes, for my service rep. After a few minutes (where was she?) she appeared, staring like she was trying to hypnotize me, checked me in and said service should be about 30 minutes. For the next hour my vehicle sat, just like I did, waiting for the appointment, without a word from anyone. The cashier did finally admit, "Oh, were a little busy today." My 10:15 appointment began at 11:10 when the service technician finally took my car inside. How do I know? At the time, I didnt know for sure. But now I can read what is on the invoice: "R.O. opened 11:10, ready 12:17". And I had arrived at 10:15! For the subsequent hour the service rep continually told me it was being taken care of. Then damage control really began in earnest at 11:30 when I became visibly upset. She told me my car was "up" and asked me whether I wanted a tire rotation. At this point I told her I just wanted my car, enough of my time had been wasted. I am a regular customer with a vehicle care plan, who purchased the vehicle there, so they should have some record of my last rotation. At 12:20, I see my car parked outside and go ask the rep for my papers so I can go to the cashier. The service is prepaid so I just want my key so I could get out of there. After two hours I had my car back from what should have been a 30 minute appointment. That is the last time I will take it there for service. There obviously is no benefit to getting service where you purchase. Maybe they knew because my invoice strangely said "the following work (?) was recommended but not performed...reason denied...customer will go to a competitor." I never said that, and the invoice does not specify what service I declined. Maybe they are suggesting I go to a competitor. Who does that? Do they want the business?

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Josh Monroe

2016 Experience: Had an appointment @ 7am arrived at 6:55 and there was already a line of cars. Not all the counters were staffed @ 7am. So I was finally checked in @ 7:15. I waited for my vehicle in the waiting area @ 8:30 I got up to see if my car was ready and saw it sitting in the front parking lot yet no one had come to tell me. I caught my service adviser at the front desk with another customer and asked him if my car was ready. He said he would go check. I waited for another 5 min for him to come back and he did not. So I walked over to his desk and waited another few minutes while he dealt with another dis-satisfied customer. I finally received my keys, received a lecture from the service adviser to not wait so long to bring in my vehicle for an oil change. I then walked out to my car and popped the hood to find they did not top off my windshield washer fluid. I checked the multi point inspection report and it was checked green that it was full. I went back into ask if they had even done a multi point inspection and my adviser laughed it off and said he would go grab the service technician. When I addressed the service technician about even completing the multi point inspection he gave me lip and told me he had made one mistake because he was not in his typical bay etc. Neither the service adviser nor the technician addressed the real issue: lack of trust, since they said they preformed the work and checked all the fluids but apparently they dont. 2015 Experince: Scheduled routine oil change continues to take longer each visit. The most recent visit took them 3+ hours while they knew I was in the waiting area. Service representatives are rude and lack basic communication skills

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Andrew Orens

All in all, my recent experience purchasing a new vehicle here was only average. First, I want to say Daryl Reid did a great job showing me the vehicle, answering my inquiries and following-up after my purchase. I highly recommend him. I also love my new GMC Canyon. My main complaint is in regards to the long, arduous, and painful negotiation and purchase process. I spent over 7 hours getting the vehicle and I certainly dont feel like I got the best deal. I understand the dealership needs to make money, too, but I certainly wasnt happy when the new car sales manager didnt honor the trade-in value quoted by your own website and even sent to me by email. He initially made a low-ball offer. When I showed him the quoted range in the email, instead of honoring it, or pointing out items that might decrease value (there were none), he proceeded to explain that you cant trust those numbers and he can only go off of prices at auction. That may be true, but dont quote me something online from the official black book that you dont intend to honor. The other issue occurred during the financing/purchasing phase. While the finance guy was very friendly, it took a lot of haggling and going back and forth to finally get a good deal. Instead of trying to screw me, just give me the best deal upfront. Fortunately, GMC offered some crazy good incentives on this vehicle and thats ultimately why I bought it, not the dealership. Bottom line, if youre going to buy from here, do your homework and buyer beware. Unfortunately, Im not convinced there looking out for the customers best interest.

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