Leckner Nissan of Ellicott City

Category:	Used Car Dealer
Address:	8569 Baltimore National Pike, Ellicott City, MD 21043, USA
Phone:	+1 410-465-5550
Site:	lecknernissanofellicottcity.com
Rating:	4.2
Working:	9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 9AM–7PM Closed

Location

Photos 100

Reviews 4

A Private User

My review is for their service department. I got the WORST service adviser in any dealership and unfortunately, I have to take my car in this dealership twice. My nissan versa sl is only 3 years old and the check engine light came on Christmas eve. I took the car to this dealership on Monday and arrived at 9:15 AM. After 2.5 hours waiting for the diagnostic, I was told that there was something wrong on the airflow intake and it will cost me $250. I was told that it should be done within an hour. 1 PM rolls and it was not done and no one started to worked on the car because the technician went to lunch and my car was TOO hot to start working on. HOT?? Ill give them the benefit of the doubt that they drove my car inside the service area until after 9:30... so why is it still hot when I asked them at 1 PM?? Since I kept asking about my car, they gave me my keys around 2:15 PM and told me that they could not run it in the wash because I was in a hurry... WTF?! I told the service advisor that Ive been sitting there for 5 hours and he has the audacity of saying No, that I have not been waiting there for 5 hours. GRR! Unfortunately, my cars check engine light came on again on NY eve on my drive home from work. Of course, I have to take it back to Norris since they serviced it the first time which was only a week ago. By monday, the car wont start so we have to get it towed. Unfortunately I go the same service adviser. Monday at 4PM, they have no idea what wrong but I was told tech is working on it. i called 10 minutes before they closed and the tech went home at 5 PM and the service adviser went home at 5:45 PM. Did not get any courtesy call at all. I didnt get the diagnostic until Friday, after calling everyday to check... not once have I ever received a courtesy call just to let me know that theyre working and still dont know the problem. When I checked in the car on Monday, I was told since I have the extended warranty I shouldnt have to pay for anything other than the deductible. When I picked up the car on Saturday, I had to pay for all the repairs and nothing was covered on my extended warranty. Of course, no one can help me because my awesome service adviser does work on Saturdays which it would have been nice if he told me when I talked to him on Friday! If anyone had a great experience working with the service adviser named David in the Norris Nissan dealership, good for you. Not once I have ever felt that I received a good customer service from him.

A Schneider

SERVICE DEPARTMENT. They broke my windshield and didnt accept responsibility. I took my 2011 Murano in for a free oil change. They returned it with several cracks in the windshield, one that reached from a deep gouge at the top of the windshield to the center. The manager (who was just making up a story) told me that the chip was already there (it wasnt) and that the cracks came from the "hot and cold" water and the "shammy" that they used during the car wash. I explained that I had looked at the windshield before I took my car to them while I was filling up the gas. No chip or cracks. The chip that the cracks came from was not from a rock. It was sharp and deep (e.g., from a sharp metal tool) without any spidering, as occurs when a rock hits ones windshield while driving. Also, given the angle of the windshield at its top and the deep downward angle of the chip, whatever caused the chip came from above, not the front. So, a "free" oil change cost me $518 in the end. I was very disappointed with the non-sense that I heard from all of Norriss management, e.g., that their employees have no incentive to lie about a mistake like that. SALES: Before buying my Murano, I wanted to test drive a 300Z, since I have always owned 2-door sports cars. The only 300Z that they had at the store wasnt available because the owner had taken it out for a Saturday morning joy ride (the staff told me that). When he returned the car, it had more than 800 miles on it, and they were still selling it as "new." I dont need to spend that kind of cash on a car that the owner has treated like a toy, vice a future customers car.

John B.

We went to Norris after our car was rear ended and declared totaled,we were not planning to purchase a new car so we needed to stay within a pretty tight budget. I had gone to the Ford,Chevy,Mazda dealers in search of the base model cars they offer online only to hear that there were none on the lot that fit what I needed and was told that I should move up to the more expensive model,they were not interested in dealing with me and my small budget,I walked away from all of them. My cousin had purchased a used car from Norris and suggested I try them. I went and walked the lot and liked what I found. Upon walking into the showroom I was greeted by Guv,I explained that I didnt have a lot of time and he was able to quickly gather my information,understood what my needs were and never tried to up sell me. After exchanging a few emails we were set up for a test drive in a New Versa that fit our needs and budget. We drove it and made our decision to buy it that night,a lot because of how understanding Guv was and his knowledge of the Nissan cars. Then we went into do the finances and the paperwork,this process was so painless and Jeanna was a real pleasure to work with. We then met Chris in the service department and we knew we were going to enjoy working with him in the future. If you are considering buying a Nissan,you should go to Norris and deal with Guv. Norris is blessed to have such a great understanding staff and we were blessed to have been able to deal with them. I am looking forward to having our car for a long,long time. Thanks Guv and Jeanna.

Barbara Rivers

If you are looking into buying a car here, take your business elsewhere. Buying a car at this dealership has been the worst experience from the time i stepped foot into this establishment. my salesperson doesnt really care about the best interest of his customers. Any issue you have he will send you next door to another shop to deal with your own questions or maintenance issues. Hes never available if you plan on meeting you in the morning he will tell you his partner will assist you if hes not there. He seems to make everyone other than his self do his job. He likes to passing his work to others. Oh yeah I told one of the mechanics to check the air pressure in my car. After a week later of buying my car I get a flat tire. Ok! I can see its a risk when driving anything can happen. But if I asked a service man to look at the tire prior to the tire going flat. The dealership should be held responsible or they could at least pay for half due to their negligence to check the tires In The first place. Let me not forget if I mention any issues about my car I shouldnt be sent to a random shop next door. I should have been referred to the dealership and then they can take the car wherever it needs to go. Very unprofessional!!!! The only helpful person would be Renee Tyree. I truly appreciate her exceptional customer service. If it wasnt for her I probably would have taken my business elsewhere. Oh my salesperson informed me they dont work on commission so maybe thats why the morale is low when selling a car. Your customers should come first priority and not last.