TCC, Verizon Wireless Premium Retailer

Reviews 16

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Chris Eacho

About a month ago I ran into problems with my cell phone and went to the Shipleys Grant Verizon store run by TCC Wireless. I was offered a great deal on a "bundle." Pay $160 now and I get a Samsung Galaxy S7 Edge and 3 accessories, and I will get a $200 Visa gift card. I can turn my old phone in for $60. I told them I didnt need 3 accessories, but they pushed this "great deal" until I picked up a third accessory that I neither wanted nor needed. It took 90 minutes to transfer all of my data/apps to the new phone, at which point I paid $160. I asked what happened to the $60 for my old phone. They said they already applied it, which is what brought the "bundle" down to $160. Red flag number one. They neither stated nor implied that the "great deal" was only $160 because of my returned phone. They mentioned the $60 return separately as though that was not part of the "bundle." I should have stopped there and returned the phone, but after investing 90 minutes on the data transfer, I left with my tail between my legs. When I returned home that night I reviewed the receipt. I was charged for 3 accessories and something called Platinum Membership. The total was about $220. When they deducted the $60 the bill came to $160. There was no charge listed next to the phone. I was really wary at that point, so I went to the TCC Wireless website. I found the Samsung had a deal on the S7 Edge where you buy it and get points on Samsung Pay which can be used for a $200 Visa gift card (40,000 points). It had nothing to do with this store or with the "bundle" they sold me. I went back to complain and the same two gentlemen were working. I asked what the Platinum Membership was. It is a rewards program for TCC Wireless. They did not mention it to me in any way, and did not tell me I was paying for it. They said that was the only way to get the "bundle." I told them that the phone and gift card were a separate promotion that had nothing to do with the "bundle," and asked how much I would have paid for the accessories without the "bundle." I was told, "a lot more." I said I had told them that I didnt even want the third accessory, but they sold it to me anyway convincing me that it was part of a "great deal." I then told them I wanted to be credited for the third accessory (which I returned) and the Platinum Membership. Doing so did not change the price of the other accessories. They had very nearly successfully scammed me. I called TCC Wireless customer service. They said the one in Shipleys Grant is a franchise with an owner/operator (not a company store), but that they would contact the owner and have him reach out to me. When I did not get a response after two weeks, I called again. I have heard nothing after one month. DO NOT TRUST THIS STORE. I received much better service at the Verizon Store on Snowden River PKWY. near BJs Wholesale Club.

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Debi Davis

I had an issue at the Columbia, MD store their wiliness not to want to help my sister and myself. I stopped by another Verizon store where I met Chelsea. I told her what my issue was and she took care of it no questions asked. Her knowledge of how the phones work and what would best benefit my hearing impaired sister and myself was outstanding. Chelsea was patient and very kind.

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Jamil Jackson

Chelsea and Ray was very helpful with switching me from T-mobile to Verizon. Every question I had they were able to answer thoughtfully. I could tell that they were really knowledgeable with the whole process. It was great customer service! Id reccomend that people visit the the Verizon store in Ellicott city.

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Parimal Dalal

We bought our I-phone from Verizon in November 2016 and we are extremely happy with the services from Chelsea, Miral and Ray. Chelsea especially has spent enough time explaining all our inquiries. All three of them are great customer service representative for Verizon.

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Judy De Craene

Both Ray and Rayghu were most helpful during my visit today to the newly opened Verizon store on Richards Valley Rd. in Ellicott City, MD. I recommend that you give the store and these two young men your business. Sincerely, Judy De Craene

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Abram Outlaw

Chelseas professionalism and honesty was truly exploratory during my purchasing process. In addition to that, she gives great hugs! Thank you so much! Abram Outlaw

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Cheryl Gray

Great new store. Service is great and short wait time unlike other Columbia stores. Manager provided options that provided upgrades at almost the same cost. This is now my new Verizon Store!

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Robin D

Omg...the best service ever. My phone broke. I anticipated the worst and left with a new phone, a great deal and new neighborhood friends. Thank you Gene, Hunter and the new man, Brandon.

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Anthony Baer

Came in to get me and my wife new phones. They got her a brand new tablet and helped transfer all of her photos. Would definitely go here over the busy stores.

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Benjamin Flores

Ray was awesome very helpful when switching me over to Verizon. Please come in and let them ensure you get the best service.

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Edward Hobbs

Great help made everything smooth with our experience. Ray and Raghu were professional and knew everything we needed.

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Chelsea L Diehl

I dont know how they do it, but theres no competition to good employees. They really know what theyre talking about.

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Mary Ryan Haller

I had an amazing experience at the Verizon store ! The salesmen were amazing ! I would truly recommend this store !

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Alison Mannino

Best experience at a Verizon store hands down. Friendly, helpful and patient. Thanks!!

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Karen Meckler

Wonderful service and attention. Raghu and Rah were excellent. Highly recommend

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Angela Roberts

They were so helpful and very friendly. If you need a new phone go to this store!

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