T-Mobile

Category:	Cell Phone Store
Address:	6365 Dobbin Rd, Columbia, MD 21045, USA
Phone:	+1 443-218-2516
Site:	t-mobile.com
Rating:	4
Working:	10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 12–6PM

Location

Photos 27

Reviews 13

Larry Bouchard

Watch out for T-mobile contract buy out This isnt as much about the Columbia location where we purchased the service as T-mobile in general. We ordered four lines with new phones on the offer of their buying out our account with AT&T for up to $650 per line. We sent our phones in March and its now June with no check in sight. After all this time Tmobile claims they cant find our phones in their warehouse (though admit theyve received them). They kept delaying and delaying saying theyre searching for them. Four months later they say they still cant find them and can only offer us $271.99 per phone even though they buyout from AT&T was $500 for 3 of the 5 phones. Huh? How is that buying us out of our contract? And why should we lose money because they supposedly misplaced our phones? Fortunately we had confirmation of receipt so they cant deny receiving them at all. Meanwhile were getting collection notices from AT&T while T-mobile is waiting for us accept less than half of the contract buyout funds were due - causing us to lose $690. I cant believe such a major cell carrier resorts to this kind of fly by night predatory practices. Unfortunately returning the phones to a local store was not an option so we had to trust mailing them to the company. AND WERE VERY SORRY WE DID.

Zakee Wheatley

I have been a loyal tmobile customer for more than ten years, have lots of phones, and upgrade for the Note every year. Since this store opened, I have visited four times and have had issues every single time. The staff is generally professional but the management of the store is horrible. They are normally not prepared and understaffed. The relay false information via the phone and have system issues or malfunctions. I will be switching back to the Laurel store.

Keisha Henderson

Only 2 people working on a Saturday. Waited way too long to even be acknowledged. They held unnecessary conversations that waisted a lot of time. Im super disappointed in their multi tasking skills which were there were none and thats what Im use too being a customer for so long. Guess Ill do everything online.

Robert S Martinez

5/5 Came in at lunch on a Friday because my phone was broken. The gentleman who helped me was fast, to the point and helpful. did not feel pressured to purchase anything in particular. In and out of there within the lunch hour (even factoring in my commute from Kings Contrivance).

MicroLink IT

I have a business account with T-Mobile. The representatives are very knowledgeable, the best management. New store manager Quazi is very knowledgeable and helpful. I will highly recommend this location to everyone.

BK U

They were nice but they sneaked in an upgrade charge even though I paid full price cash for the iPhone 7.

Accent Car Service 4107301942

Had a problem and they had me fixed up and out in fifteen minutes.

Zachary Farmer

Didnt have a trash can for a customers? Thats ridiculous

Susan Douglas

Great staff - friendly, knowledgeable, and helpful.

Thomas Sanchez

I got my cellphone there

mehran rad

Friendly employees