Verizon

Category:	Cell Phone Store
Address:	10000 Reisterstown Rd Suite 105, Owings Mills, MD 21117, USA
Phone:	+1 410-415-7088
Site:	verizonwireless.com
Rating:	2.4
Working:	10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 11AM–6PM

Location

Photos 10

Reviews 7

Erik Weber

I spoke to Verizon wireless over the phone to find out if I could add another cell phone to my account and they told me to go into my nearest Verizon wireless store if I wanted to get the cell phone on the same day. When I walked into the store I was not greeted by anyone, after about standing there for 5 minutes I was finally approached however the associate who approached me was very rude to me, acting as if I was bothering them by being there. When I was finally signed in to wait for help from a sales associate I had to wait 45 minutes at which point I was told I was eligible for up to 6 additional lines which was exactly what I was told over the phone by Verizon Wireless. Next I picked out 2 iPhone 4s phones and being cheaper,older phones I thought I wasnt going overboard but then the assistant manager comes over to me and accuses me of committing fraud and that I was a thief for wanting extra lines on top of the 2 lines I already had. I felt very insulted and was shocked asking why would you say that Im a thief and he said because no one should want more than 2 lines unless they are planning on selling the phones for money on the street. I really wanted to surprise my mother by giving her a cell phone for Mothers Day but because of the poor customer service I received I was unable to achieve that. The only people that work there are very rude and stuck up and unless youre just like them then I suggest you go somewhere else.

Show Boz

Customer Service experience here was awful. After some guy with 10 earrings checked me in on a tablet, he passed me along to an older lady working at the desk who acted like it was the last thing she wanted to do. Not a single "hello" or "goodbye" was heard, and frowns seemed to be permanently etched upon their faces. To top it all off, near the end of my visit I was purposely hanging out at the front of the store waiting to ask the grunt if there were any options for my fathers particular situation looking for a new phone, and all this unprofessional fool could say was "oh, guess so..." while he continued chatting with his associate. After that, I walked out of the store and happened to see the owners of the shop next door (FleetFeet) which I had visited before heading into the Verizon Store. I told them, "You guys said Hello and Goodbye but those folks didnt!" as I pointed at their unfriendly neighbors. After this experience I am so glad Im not with Verizon personally. And now Im going to make sure my old man isnt, either.

summer f

Most of the time I get bad service. Most of the employees have been nice, but there are not enough of them. Most of the time the wait is too long. Also, I recently bought a smart phone and was told that I could attend a personal training session to learn how to use the phone, When I called to schedule the training, I was told that there are only two times a week to do this. Neither of those times were convenient for me and they would not schedule another time. Also, I as told that the photos on the phone that I was going to stop using could be transferred to my new, smart phone. After I bought the smart phone, the store clerk tried to transfer my photos to the new phone and told me that he did not have the proper equipment to do this! BTW, I have been on the phone for over 10 minutes waiting for them to answer. This is typical. Going to hang up. This store is too difficult to do business with.

A Private User

The female hostess was useless. I had a problem with my aircard and it was under the period to be returned (first 14 days). She proceed to tell me there was nothing they can do with the most stupid attitude unprofessionalism ever. I asked for someone who may know the policies better. Another person came in and he knew the returning policy better. They asked me for my laptop? Like they did not have laptops to try my card? In any case I had to do a second trip and bring the laptop in. After a long time they tried ti get it to work and then told me they could not do anything. I needed to return the device by mail? I do not recommend this store. My experience with VERIZON has been excellent ( from customer service on the phone to other stores in Chicago and Boston). However, this particular store is the exception. They need professional customer service help!!

Josh Kutscher

Had an issue with Asurion. My phone was cracked had it fixed but now the phone doesnt work. It thinks Im pressing buttons when I wasnt. Went into the store to try to have it looked at the lady there was so rude and basically told me to call asurion. Which I figured but I thought maybe they could atleast take a look. She acted as if I was wasting her time and when I asked for the number she rolls her eyes and says it so fast I couldnt even write it down. So I call asurion by looking up the number myself, and the first thing she said to me was, "they didnt even look at the phone or try a trouble shoot?" .....no they didnt. Verizon has the worst customer service in our area. It wasnt the fact I had to go through Asurion. It was how I was treated. Never coming back here again, the store in Pikesville is way better

Cory H

DO NOT GO TO THIS STORE. I know it is convenient for some people, but this is the worst Verizon Wireless Store in the state of Maryland. This used to be a great store, but since management changed a few years back I have had nothing but horrible experiences. Ive never waited less than an hour, have had people who came in after me be taken care of first, nobody says hello or is polite, they all just want to get everything over with. I work in Customer Service and in my business, if you treat the customer like that, they wont come back. I also never get anything accomplished at this store, even though other stores and even calling *611 can get me what I need. Do yourself a favor, and go to Timonium or Westminster. Both stores have given me great service and were very polite.

Chickie A

HORRIBLE experience. I was a guaranteed upgrade on my smartphone and both my parents were going to upgrade to smartphones. the man who helped us, Collin, did not smile and was not friendly at all. We did ask for a black phone and then change our minds to a white phone and apparently this is too much of a hassle for him. oh it seems that not buying a case and car charger from him warranted and eye roll and sigh. so unreal RUDE. he goes back to get the second phone and comes back with nothing in his hands and a lady by his side and tells us that there is an extra upgrade charger PER PHONE. the lady next to him with the worst attitude ever says "mmhmmm thats right". we walked out. HORRIBLE HORRIBLE HORRIBLE service. it was a sign for me to switch to AT&T.