Gadget Guru - Columbia

Category:	Electronics Repair Shop
Address:	8875 Centre Park Dr, Columbia, MD 21045, USA
Phone:	+1 410-740-1700
Site:	gadgetgururepair.com
Rating:	4.5
Working:	11AM–7PM 11AM–7PM 11AM–7PM 11AM–7PM 11AM–7PM 11AM–5PM 11AM–5PM

Location

Photos 10

Reviews 5

Chris Horton

One of my dogs knocked my iPad Air off the couch and it landed, glass side first, flat on the floor. The next day the screen cracked throughout. Thats what happens when you dont have a good protective case on it....lesson learned. I took the iPad to the Columbia, Maryland, Gadget Guru around noon on Sunday, August 30th. The "agent", for lack of a better word, took my iPad and said that as long as it was only the glass, and nothing else, that it can be easily replaced and ready the next day (estimate given). I had to pay $50 up front. I asked why money was required up front and the agent stated it was so they can run diagnostics. Im not really sure why money is needed up front for diagnostics since I am not aware of any other business operating that way but I forked over the cash. I assumed I would pay for everything upon pick-up. The agent told me they would call me the next day when it was ready. The next day, August 31st, I called that Monday afternoon around 4pm to inquire on the status. The gentleman I spoke to (which was not the same person from Sunday) said it wasnt ready and as soon as it was I would receive a call. Obviously the estimate of it being done by the next day was not a correct estimate. I received a call mid-day on 1 September stating it is done and ready for pick-up. I get to the store location around 5:30pm and collected the iPad and paid the remaining balance due ($130). The total cost to replace the glass was almost about 1/4th of the price for a new iPad new. Kind of pricey to charge $180 but I bet its cheaper than taking it to the apple store (which I should have done in the first place, again lesson learned). Fast forward to today....I had to call to bring it back in. Good thing there is a...get this....30 day warranty. Last night, around 9pm on 3 September, the glass started to separate from the iPad on the bottom right side (as you are holding the iPad with the "Home" button on the bottom). I immediately took pictures with my cell phone to document. The next day (today September 4th) I called around noon to inquire if I could bring the iPad back tomorrow (which is a Saturday, September 5th) when the store opened and wait while it is fixed. They advertise on their website a waiting room while your repair is being done so its only logical to ask for same day, right then and there, service....right? The gentleman on the phone said I could bring it by but it wouldnt be ready on the same day. I was informed that if I brought it in during the week versus the weekend that I could get it back the same day. I asked the gentleman if I could bring it by around 5:30pm on a Monday and wait in the waiting room for it to be fixed. He stated "yes". Not really sure whats the difference between bringing it by on a Saturday when the store opens or an hour and a half prior to closing on a weekday but whatever. I just want my device to work properly. I have read a lot of reviews about Gadget Guru. Some were not good and others were on the other side of the spectrum. In my case I would say I am in the middle. Hopefully after it is repaired.....A SECOND TIME.....I will not need to use the 30 day warranty again. I am merely writing this review so you will have knowledge of my experience to help you determine if this service is right for you.

sheena caramenico

I would never recommend this place to anyone!!!!! Not only was I quote a price of $140 to replace my iPhone 6s Plus over the phone to find out after driving 20 miles to get there that would not be the right price but the price to fix the screen for iPhone 6s Plus is exactly $240 because of being an "s" model, so at this point I was pretty upset at it being almost double then what I was quoted but figured all places must be around the same price...You would figure right?? Well no not at all!!! While waiting to get the phone fixed I stoped at the AT&T store to get a new case and they let me know that they fix ANY screen for only $90!!! Can you believe that! Fast forward about a month later and I wake up to my screen not working!! Go figure smh!!!! This time I take it to the Apple Store were they tell me that its the srceen and it needs to be replaced! They also let me know that they would of fixed the screen for $149 for again ANY screen!! Wow wish I would of know before I got a faulty "third party screen" that broke within a mouth of fixing!! Also but not least because I got it from a "third party" dealer the warranty was no longer on the phone from getting the screen from you guys and I suppose to pay now $149 to get it fixed!! Thank goddess they felt so bad that I had paid your store such an outrageous price to get the screen relaced a mouth prior that they did it for free but only if I promised which I diffently had NO problem doing to never get a screen replaced from you guys:) SO THANKS FOR THE HORRIBLE SERVICE AND THE WASTE OF MONEY AND TIME!!! I hope all the reads this will never make the same mistake I did!!! Sheena

Jacob Nyquist

I found the staff to be knowledgeable and friendly. They seem to follow the Scotty Repair Estimate Theory, in that they always quoted an estimated completion that was then followed with them getting the repair finished earlier than expected. Reason for visit - a friend of mine was having problems with their Nexus. First a faulty power situation (shutting itself off) which was considered a common problem for this phone, and then to address a malfunctioning speaker. They were able to repair the power issue, but even replacing the speaker did not fix the lack audio output. The speaker they covered as warranty service for the power issue, but as the next phase was to replace an entire circuit board, that wouldnt be considered for warranty action.

john smith

Worst customer service I have ever visited. I dropped my phone on Friday, and they promise to call me back on Sunday or Monday to inform the root cause. But until Tuesday they still no call me, so I call them back. They told me they dont know what happen to my phone and they suggest to replace the mainboard which cost more than my phone current price. It is ridiculous. The worse thing is when I pick up phone, I found the huge scratch on my phone and my screen is totally broken. I talk the their staff. and he told me he will talk to his manager and give me a solution. But after 1 week, I didnt get any call back. I am really disappointed. Will never visit it again and never refer any friend. It is most terrible service I ever seen.

Uniqueka Jenkins

They listen and ask questions - a hallmark of excellent customer service and integrity. I wish the problem with my phone could have been fixed but it was software related and if they flashed it I would run the risk of turning my phone into a brick. I opted against that since the obscure problem is that I can make calls and receive text messages but, I am unable to send text messages. Weird! I went to my service provider 3+ times and they couldnt fix it either so...looks like Gadget Guru helped me decide its time to buy a new phone. Totally worth the expense to have them at least look at it.