AT&T

AT&T, 4920 Jonestown Rd, Harrisburg, PA 17109, USA,

Category:	Cell Phone Store
Address:	4920 Jonestown Rd, Harrisburg, PA 17109, USA
Phone:	+1 717-545-7700
Site:	att.com
Rating:	2.9
Working:	9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 11AM–6PM

Location

Photos 13

Reviews 13

Paul Baughman

Worst service ever. Buyer Beware! I spent all weekend trying to sort out an Internet order which I had set up for pick up from this particular store. The store was unable to see the order and I ended up spending hours on the phone and in the store trying to pick up a promotional item, a smart watch. The staff were neither knowledgeable nor helpful. FYI if your order starts with a 21- the staff cannot help you or even see your order. It wouldve been nice if someone there wouldve known this before they wasted my time. I finally sorted out the order on Sunday and went in to pick up my item. The first thing they did was cancel my order because it wouldve "messed up my promotional data plan." The free watch that they were advertising ended up costing $475.80 when you figure out the $10 connection fee, $7.95 per month insurance plus the $45 activation fee. I had specifically asked what the return policy was and no mention was made of a restocking fee until I went to return the item which didnt meet my needs. Then all of a sudden there was a $43.95 restocking fee... when I attempted to discuss waiving the fee I got tag teamed by three of the workers. Oh and by the way if you dont return it within three days the activation fee is nonrefundable. So I have free watch which didnt meet my needs and I returned and it up costing $88.95! Dont disagree or you will be tag-teamed by staff and manager.

Moxie Maxwell

They have some good people there and touted about how great their service is. When the commercial rep called us to introduce himself, his personal AT&T mobile phone kept dropping out while trying to sell our company on his services and he litterly said this always happens to him at his home in Lancaster. They offered us some temp phones after the 4th so we can give it a try. Maybe he lives down in a gaully somewhere. I will update my rating if things turn positive.

Terry Neubaum

I had this company at one time and had lousy service. Friends of mine used AT&T up in northern Pennsylvania and cannot connect at all. Im with Verizon that covers the whole once tire state of Pennsylvania and the country. Who would want lousy service with this company.

Eber Morris

Should be a zero. Waited and waited when it eas my turn, they were asking others if it was their turn knowing I got there first. Later, I was told I needed to wait for the supervisor. She looked at me amd told me it would be 15 minutes to speak with her.

Melissa Zilinski

Had the best service when I was in here!! The young man who took care of me was so nice and he was efficient too! Took the time to have a conversation with me while we waited for things to be done.

Jon Arkady

Save yourself a headache and stay away. The staff dont know the policies and the manager (Ninette Sunday) will lie to your face and run you around for some unknown reason or purpose.

Scott Silverstine

This place is not a typical AT&T store. Laid back atmosphere with friendly sales agents make it easy to make AT&T your cell phone vendor and service provider.

Kurt Baughman

Would not recommend. Many other lower priced options with better service.

tyler alford

Too long of a wait. Go to colonial park mall. Way friendlier staff

Jerome Washington

They pay attention to you.

marc leese

Poor customer service

Hilda Hawthorne

Friendly & helpful

Jennifer Hartman

I like people