Best Buy

Category:	Electronics Store
Address:	8251 Gateway Overlook Dr, Elkridge, MD 21075, USA
Phone:	+1 410-872-9448
Site:	stores.bestbuy.com
Rating:	3.7
Working:	10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 11AM–8PM

Location

Photos 100

Reviews 4

Erin V

I purchased a laptop online from Best Buy. Right after placing the order, I had called customer service because I forgot to put in my rewards number. The representative said she could help me with that (which still hasnt been done...) and I also asked her if it would be quicker to change the address to in store pickup, since the shipping date was almost two weeks later. She said she could change the address, and proceeded to update my shipping to the Columbia MD store. The next day, I received an email confirming that change. A few days later, I tried calling the store and ended up being put on hold for too long, so I decided to stop in the store to check on the status of my laptop. While I was there, the first person I spoke with informed me that she could give me a laptop in the store if I cancel the online order, which her computer showed as being shipped to the store that same day. She asked me to call customer service to cancel this order myself. SO after waiting 15 minutes on hold, a representative at customer service tells me it is not possible to cancel an order that has already been shipped to my house. I explain that I changed the shipping address and even have an email confirming that change. She says that her computer clearly states that the laptop will be arriving at my house around 12/4. The present date was 11/27 and my tracking number from the email stated that the laptop was somewhere in the Baltimore area. I tell the representative that I dont understand how the in store computer says my laptop will be going there when the customer service center computer says my laptop will be shipped to my house. I actually give my cell phone to the in store customer service representative and they talk for about 15 minutes, resolving nothing. After being in the store for close to an hour, they take down my name and number and tell me to go home and wait to see if the laptop shows up there. In the meantime, they said they would call me if they received the delivery. I wait a few days, and call again on 11/29. When I finally get through to customer service, they search and tell me the laptop was delivered to the store (why they didnt call, I have no idea). I check my email for the tracking number, still having received NO email telling me my laptop is ready for pickup, and the tracking number says the laptop was delivered on Tuesday morning. GREAT. I couldve had it two days ago, thanks for the call. I wonder what would happen if I call customer service and ask about the status of my laptop, maybe they will send me another one in the mail since thats where they think its going. When I finally get to the store to pick up the computer, something that should be exciting, Cynthia, one of the store employees, was extremely rude to me. Telling me to just wait while someone got my laptop, then telling one of the other guys to just hand it to me and send me on my way. She actually waved me away with her hand, not even giving me the chance to ask about purchasing a one year warranty or a Microsoft Office package. I signed no papers and wasnt even acknowledged when I said thank you. No one looked at my ID or credit card information, for all they know I just stole that laptop and walked out. I have never been treated in such a rude and disrespectful way after being pretty understanding about an extremely confusing and frustrating shopping experience. So thank you, Best Buy in Columbia MD, for treating me horribly and making me never want to set foot in your store again. Im shocked that a professional establishment treats their customers this way.

DH C

Stopped in to buy a Blu-Ray disc today. I checked the store website in advance and it showed the item was available for in-store pick up TODAY. When I got to the store the inventory system did show multiple copies in stock - but no one could find them! I was told they were probably pulled from the inventory and could be in a box somewhere waiting to be shipped back to the warehouse... yet they still show up in inventory. I complained about how misleading this is to customers, but the assistant manager was more interested in explaining how the stores inventory program works (which I was already aware of), than actually listening to my complaint. Its sadly ironic that a store that prides itself on selling cutting edge computers and electronics finds it impossible to remove an item from its inventory when they pull it from their shelves. Now I understand why this happens frequently when I shop here. My friends have shared similar experiences. From now on, Ill most likely shop at Amazon - their inventory is usually accurate and they often can ship Blu-Rays to my door in a day, based on our proximity to Baltimore. Id love to keep supporting my communities brick-and-mortar stores and the jobs they create in my home town, but experiences like this are slowly driving me to online shopping instead! The assistant manager at least said she would share my concerns with her superiors - but I doubt it will do much good, since she spent more time defending the store than (in my opinion) actually listening.

callie harvilicz

Customer service over the phone is horrible. Theyre friendly, but they dont know what theyre doing. I got sent to 3 different unrelated departments in 2 different phone calls. The retail employees are alright. They dont follow you like youre ready to steal something, but theyre there if you need help which is good. The first time I went in, I got a new radio installed in my car and while the service wasnt friendly, they did get the job done accurately, the second time I came in to troubleshoot (and it was just a blown fuse) , the service was even less friendly. Again, they got the job done, but the man had no patience, he was very unfriendly and when I asked how much a certain part was, he slammed the clipboard on the table and said that hes going to send me on my way without fixing it. When I asked for the broken part, so I could just show it to AutoZone and buy The exact same part, he ignored me and continued to put the broken fuse back in. Another technician came up when I said "excuse me". I inevitably told the guy to just do the job because I was going out of town the next day and didnt have the time. Look, I dont expect these people to be my best friend, but they should also act like adults and be respectful at the very least. I gave it 2 stars for the retail employees who were alright.

Micheal Micheal

Purchased item online for in-store pickup. I got tired of waiting so I went in to the store to pick it up. I didnt figure it would be that big of a deal to go in and say I am here to pickup up my item (Google Home). They said it wasnt ready yet so I walked over to the shelf and picked one up myself (was actually not that difficult). When I got to the register I asked if I could purchase this one and get a refund on the one I was suppose to pick up or just take this one as the pick up item. The answer I received was I had to purchase the one I went and got from the shelf and would have to go back home and get a refund on the one from the online purchase. So I went home and found that refund or cancelling the order at that point was not an option so I had to call the customer service and after a 30 minute wait was able to cancel the order. I still find it hard to believe that they couldnt take care of that in the store in some way. I have a few more items I need to purchase, guess where I am not going? UPDATE: Just checked my account and they didnt refund my purchase when they cancelled the order. The saga continues and I get to waste more of my time!!