Staples

Related:	michaels ellicott city
Category:	Office Supply Store
Address:	4380 Montgomery Rd, Ellicott City, MD 21043, USA
Phone:	+1 410-461-1465
Site:	storelocator.staples.com
Rating:	2.1
Working:	10AM–6PM 8AM–9PM 8AM–9PM 8AM–9PM 8AM–9PM 9AM–9PM 10AM–7PM

Location

Photos 44

Reviews 20

J Roberts

I sent an order for same day printing to this location a month ago one evening. When I called the next day to see if they were ready, I was told that they never received my order despite the email notification I got from the service and gave them the order number I received. I was told that I could resubmit my order. I said okay and asked if they could rush my order or give me a discount because it was obviously an error with their computer system. The employee told me no!I I went into the store with my file on a flash drive and then asked to speak to a manager who searched for my order in the system and did exactly what the employee had done. I again asked for expedited service or a discount and was told No very rudely by the manager. I am a very loyal Staples customer and am disappointed that I was treated this way both over the phone and in person. I will never return to this location anymore!

Jess Lampron

Customer service is simply terrible. I asked where something was and the sales associate merely pointed to the other side of the store and muttered something as she passed by; didnt even stop. I was unable to find what I was looking for. The pencils I got rang up at twice the price that was shown on the sign, and a price adjustment took an additional five minutes. Even though I handed my Staples rewards card to the associate, she insisted that I enter my phone number, rather than her scanning my card. And depsite me telling her twice that I didnt need a bag, she put everything into a plastic bag. I will NOT be returning to this Staples.

Baraa Zuhaili

I submitted my request to the print a birthday banner on Wed 4/5 at 3 PM. The print of ONE banner didnt happen till Friday 74/7 3 PM. and it wouldnt have happened without me calling about 4-5 times to check on the status of the print. They kept telling me that I should wait till they finish the product and then they will call me! It shouldnt be that way. I dont have to call 5 times to make sure a one banner is printed after 2 days of the order. BAD BUSSINESS!!!

Sabrina C. Griffis

I printed via the kiosk using emailed pdfs. It was pretty simple & easy to accomplish. It did take a while in between each pdf. I think I spent about 30 minutes printing about 12 pdfs. Good price though I did both color & black/white prints and only spent $2.50 for roughly 15-20 pages total.

Marcell Russell

My boss was trying to order about 20 computers from this location that was going to profit this store $12-17,000 but no one answered the phones. I called @ 8:30am no ans, 10am no ans, 11:15am no ans, 12:30pm no ans and then 2pm still NO ANSWER! unbelievable. Not sure why but its been bad.

Kofi Ahenkorah

Poor service very irritating!!! I went there to print my urgent stuff on Sunday January 15th 2017 The print out was very shallow and I called for assistance, I was ignored until I have to log off and leave my credit card was charged sorry for them.

A Private User

If youre using their print center for a detailed project, dont. I needed the images on both sides of the paper to line up, and it was impossible. wasted an hour plus of my time. Very friendly people, but dont know a lot about their own system

Matthew M

Great location, rarely busy when I go. They sell stamps, which is convenient! Prices are a little high on goods, but the product is in your hand immediately. Parking competes with Target and Safeway.

TgF

Never returning to this store again after my sister complained of a heavy set black lady that works there MASTURBATING in the stall next to her in the bathroom. Pathetic.

Kate S

Understaffed shipping department. They actually closed the store because they had more customers than the 2 store employees could handle! A real waste of time.

DiRee McGuire

Couldnt tell what was on sale and what wasnt. The same items had different prices throughout the store. A few things on sale were good deals.

M McLeod

Too bad the customer service at the USPS at Staples is WORTHLESS. Just drive the distance and go to a REAL post office!!!! GOODNESS!!!!!

David Yeh

Printing your own papers is a huge hassle. Do it online from home/work and just pickup at your convenience!

Stefanie Mooney

Associates are always courteous, professional and willing to answer questions.

A Private User

They sucks at customer service and very unhelpful

michael fulton

Crowded but understandable this time of year.