Staples

Category:	Office Supply Store
Address:	8861 Branch Ave, Clinton, MD 20735, USA
Phone:	+1 301-856-7027
Site:	storelocator.staples.com
Rating:	2.5
Working:	10AM–6PM 8AM–9PM 8AM–9PM 8AM–9PM 8AM–9PM 9AM–9PM 10AM–6PM

Location

Photos 100

Reviews 17

DY Y

Customer Service is poor at the Staples in Clinton, at least in the Copy Center area on the day I went there. There were at least 3-4 employees behind the counter. Not one of them looked up. Not one of them acknowledged me or assured me that I would be waited on shortly. It was like I was invisible. I waited in line for 8-9 minutes When a female employee finally turned her attention to me, she was not at all friendly or welcoming. Very apathetic. No smile, and she spoke in a mumble which I could barely hear even though I was standing right in front of her. She robotically answering my questions, but the machine needed to do my job was broken, so I went away feeling very unsatisfied. I left the store but returned shortly to ask one more question. Another customer was ahead of me. We both stood there for several minutes more while being completely ignored. I decided Id had enough and left. The other customer is probably still waiting there. Maybe there are better days, but this day made me feel like I never want to do business there again.

Peaches S.

There is not much customer assistance at this venue. The first time I visited there was an employee sitting on the floor in one of the aisles "taking inventory." She didnt look too busy to me however. I was looking for a specific presentation binder and after searching myself I still couldnt find it. I asked this lady and she simply pointed and said to look somewhere else. I guess the concrete floor felt better than her actually getting up to help me. Before my second visit I was searching around for a UV counterfeit money pen. I found that this product was avaliable/in-stock at this particular store while looking online. I still wanted to call and make sure. However no one answer the phone. I ended up making the trip and thankfully the product was in-stock. If it werent for the fact that the venue is clean and they do keep supplies readily available Id give this place 2 stars. If all you need are supplies, without ANY assistance or customer service, then youll definitely find it here. Good luck.

Venita Parker

I wish I could give them less than 1 star! Worst customer service ever! I called in to the store to find out how long printing would take before placing my order. I was told 1 to 2 hours. I planned on arriving approximately 2.5 hours after thr order to account for any delays. I drove 45 minutes to the store only to find out (by the same person who answered the phone) that the order would not be ready until the next day. Very unpleasant staff and not very accommodating at all even though the error was on their part. Never shopping at the Clinton location again. This is the second time Ive had a bad experience here. Back in February, I came to get business cards printed and waited for four hours. Whatever you do, stay away from this place. There are Staples stores all over, try another one!!!

Daisy Miranda

Mi amigo necesitaba gue lo ayudaran para poder mandar unos papeles por fax no sabiamos los prosedimientos tuvimos la ayuda muy gentil gue nos dio el manager Paul nice service muy gentil y muy buen servicio al cliente

Kathi Muhammad

On Monday. I went to Staples to pick up a plastic mat for my office chair. The size that I needed was not in stock. My salesperson Jeremiah offered to check to see if they had it and when they didnt he offered to order it for me online. He provided excellent customer service. I really enjoyed my experience there.

Damond U

The tech service was horrible. I put my laptop in on thursday at noon. Called to check on it on Monday and nothing done Tuesday still nothing done. I just hab to get it back. They said it was a 3 day turn around for repairs. NOT!!!

Tolores Holmes

I use Staples frequently for fax services. Now when you use Visa card for payment theres a minimum charge on your card of $5.00 I dont want excess charges or "holds "on my card.I cancelled the transaction.

Private Private

Nothing special... Been in several times and you just go in and get what you came in for, check out and leave. No one ever seems to be around or even acknowledge that they see you.

Georgette Hill

The young gentleman assisted me for more than 30 min. He never showed attitude or gave up. We even tried the product before I left. Thank you!! 14 June 2017 @ 810- 845

Bill Wenzel

Poor customer service. Tried buying laptop stand ($15). Last one. Refused to sell only option to wait for on-line order. Lousy customer relations practice.

Jeannie Johnson

Copy & print staff was extremely helpful when I needed a cost effective solution to my project which I greatly appreciated. Thank you

John L. Davis

This morning the staff went way out of their way to help me find what I needed. I was very satisfied. Will come again.

Jarrett Virgil

Customer service in the print shop is bad. Go to the one on Oxon Hill they are much more courteous and helpful.

Angela Gray

Although my order was not ready when I came to pick up, what I loved the most was no line check out.

Andre Mykal

Decent prices on electronics and good print area

Verna Young

Excellent, professional and prompt service