|Address:||12103 Hickman Rd, Des Moines, IA 50323, USA|
|Working:||8AM–8PM 8AM–8PM 8AM–8PM 8AM–8PM 8AM–6PM 8AM–6PM Closed|
November 15, 2016 PAGE ONE I believe reviews are for the benefit of the consumer mainly, if this dealership acknowledges my review and comments I will be surprised. As a first time car buyer I really am disappointed with the sales staff, and acting GM, Jim here. The Finance Department and Service Department (Mike) were great to work with. To begin I purchased a 2013 Chrysler 200 with 32,000 miles on it. After I signed the paperwork, left with the car, got home and noticed that I was missing a back floor mat. Contacted Shad (salesman) he said he would get one to me. After driving it for about a week it seemed like the transmission was slipping on it. I contacted my salesman, Shad Clayton immediately. He had me get in touch with who he told me was the Service Manager, Mike. Mike requested I bring the car in, we went for a drive and he noticed the problem I had explained to him. They kept the car for a couple days, and come to find out it WAS the transmission slipping, the car required a new transmission (or rebuilt). I immediately began to wonder why a 3 year old car that I just bought had to have this done. Do they not inspect them thoroughly, making sure these things are OK before a consumer purchases their vehicles, obviously NOT? I had a rental car provided; got my car back and it seemed to be driving fine for a couple weeks. The slipping seemed to be occurring again, contacted Mike, and took it in. In the mean time I receive a SAFETY RECALL NOTICE. This notice states that the OCCUPANT RESTRAINT CONTROLLER has a defect. The notice specifically states “FCA US has decided that a defect, which relates to motor vehicle safety, exists in a variety of models.” “The vehicle may experience a loss of air bag and seat belt pre-tensioner deployment capability during a crash due to a shorting condition resulting in a negative voltage transient that travels to the Occupant Restraint Controller via the front impact sensor wires. The potential loss of air bag and seat belt pre-tensioner deployment capability during a crash may increase the risk of injury during a crash. The remedy for this condition is not currently available.” I immediately contacted Shad (salesman), whom very rudely stated that the car is “SAFE to drive, that this is a courtesy from Chrysler stating that this has become known and it is NOT A GOVERNMENT RECALL”. “If it was a GOVERNMENT RECALL it would state Government on the notice. Shad proceeded to re-iterate that the car is safe to drive. I tried to inform him what I was requesting… a RENTAL CAR at Stew Hansens’ expense, I will bring my car to them, leave it there UNTIL the parts become available and it is fixed properly… because I do not feel safe driving this car, not just for my safety but for my grand children’s safety as well. I have a seven year old that is allowed to sit in the front seat now, and if a crash was to occur this would be devastating. But Shad would not give me the chance to speak and re-iterate what I am requesting. Needless the grand child will NOT be sitting in the front seat of any Stew Hansen car now. I then called for the GENERAL MANAGER; someone by the name of JIM answered the call. I informed him as to what the problem was, what I wanted done, and he stated he would have the SERVICE MANAGER contact me. Jim stated that the GM was out of the office until WEDNESDAY, and this way we can resolve this matter before he gets back. CONTINUED ON PAGE TWO (Will not let me post page 2)
So some of what Im about to get into is a knock on just about the whole car selling industry but none the less I feel I should share. As others have stated in their reviews the approach used at Stew Hansens is fairly laid back, not the pushy why dont you like this car, what can we do to make you drive off the lot in any car today stuff you get some places, hence my two stars. I test drove a Ram pickup with a sales associate and felt as though I was treated with respect, when we got inside and we started talking deal he did the classic lets see what the man behind the curtain has to say (this is the same junk that happens most everywhere, it is designed to make you feel like the sales associate is on your side and is trying to get the best deal they can for you). When he returned with the offer it was full MSRP, no discount. I have bought two new cars from Honda, one from Toyota and one from GMC and never had I gotten a full MSRP starting point, what a slap in the face. When I registered my disgust the mystery man from behind the curtain came right over and long story short let me know that what I was after was a very popular vehicle and hence had no real wiggle room on the price and that if I didnt take it someone else would. So my response was to go home and do something Ive never done, buy a car over the phone out of state. I found a little dealer that had two pickups very similar to what I was looking at at Stew Hansens and when I asked about the price they quoted me a starting point that represented the invoice cost of the vehicle not MSRP. The price difference was nearly $5,000, so Stew Hansens just couldnt budge on the $5,000 profit margin they were after... In the end I got a 2015 Ram eco diesel in a Larime package for $5,000 less than the Outdoorsman package they were showing me, and I did it over the phone, talked to one person and never felt like I was being taken advantage of. We all know dealerships cant sell cars for free but they dont have to play a numbers game with us and make us sit through hours of mind numbing back and forth, this just makes it so that some people with less patience end up getting taken for a ride and those with the will power to run through the negotiation process might end up with a good deal, but a fair amount of animosity towards the people they are doing business with. Do yourself a favor and check around with the small independently owned dealers they just might have a different way of doing business.
A Private User
Horrible. While on the lot, no salesman helped me, a serviceman saw me walking around and found a salesman for me (they were lounging in a group inside). Salesman lied about the car, quoting me over MSRP, and when I questioned the price, he researched an invoice online including additions I expressed no interest in, then tried to hide that he put them on the "invoice" aka build a car. Never received a formal offer or invoice, never met a floor, sales or finance manager. Salesman told me the package I wanted didnt exist. Drove to Dewey and found two cars with the exact package I wanted that supposedly doesnt exist for several thousand dollars less. Was told that any additions would have to come in a package - totally not the case when I spoke with other dealers, and was offered any additional individual mods I wanted when signing papers at Dewey. Received one follow up call from my salesman (who took cell phone calls during test drives), super rude telling me good luck because he gave me the best offer - again not the case. When showing the vehicle, highlighted the illuminated cup holders, and said the features I wanted were add ons. When Dewey ran me through the SAME vehicle, the "add ons" I wanted were on the car standard. After my experience, I not only made a point to look at the competition (like Honda) but also dealers across the state and in neighboring states. Made it a point to not give them business.