Karl Chevrolet

Reviews 3

JA

Jack Smith

I recently had someone back into my car in a parking lot. After looking around and asking around I decided to take my car to Karls collision center.I am very meticulous with my car so finding the right shop was a big deal for me. People had told me that Karls would be a bit more expensive than other collision centers but they would do the best job. The insurance company of the person who hit me was paying for the service. His insurance company had their own estimator come out to determine what needed to be repaired. This included repainting the entire bumper cover, hood, and partially painting the fender. The headlight had to be replaced as well. My car had some rock chips in those areas and Karls told me that in order to get those fixed I would have to pay $250 or else they would just spray over the chips in the hood. Spraying over the hood would leave bumps all over the repainted area and would look bad. I had no problem paying this since I had been told that Karls would do the best job. Unfortunately this was not the case. Karls called me about a week later saying my car was complete. When I went to get my car, the headlights were misaligned (the one they replaced was much further out and lower than the other) and the edges of the back of the hood looked really rough. I sent the car back The estimator from Karls called me up the next day and stated that the hood had been like that before they worked on it and they werent required to fix it. I explained that it had not been like that before and the insurance company and I were paying for the entire hood to be done. The estimator then told me that they had just painted over the already existing clear coat on the car. Previously he had told me that in order for the paint to stick you had to remove the existing clear coat. Once I told him this he said they would fix it. When I came to pick up the car again the headlight had been fixed but the edge of the hood did not look perfect. I decided I would live with this and if they didnt fix it the first time they wouldnt the second. The other problem I found is that the bumper right next to the headlamp had clumps of paint. Previously it was hidden by the low headlight. I brought this up to the estimator and once again he said it was like that before they had it and that it was "flash" from the mold used to create the bumper. This was not true. The estimator brought up how he did not want to fix it since it would cost them 800 dollars to fix the problem (the bumper would have to be completely repainted). It was not my fault that they did not do it right the first time. After 2 weeks I finally got my car back in what was supposed to take less than a week. Never once did anyone apologize for the mistakes that were made and instead I was always told that my car was like that from the start. Karls did not want to own up to their mistakes. The estimator and the receptionists were extremely rude and disrespectful to me once I brought up any problems with my car. I would never recommend Karls to anyone after my disastrous time with them. I feel very fortunate that the insurance company was paying for a majority of the service because, if not, I question if Karls would have fixed any of the errors they made. Bottom line: Karls Collision Center lacks integrity, honesty, and any form of customer service.

BR

Breanne Kruger

My husband (John) and I have bought two vehicles from Nate Cracraft at Karl Chevrolet in Ankeny, IA. The first was a new Chevrolet Silverado a couple years ago for John. With that purchase, John knew exactly what he wanted. Simply put, we were shopping for the best price for a specific vehicle. We were working with some other dealers at the same time that Nate at Karl Chevrolet was helping us and hands down, Nate was more attentive and quicker to respond to all of our questions than anyone else we had talked to at any other Chevrolet/GMC dealership. Nate was able to get us the BEST price on the Silverado we were wanting (no games, straight forward - best deal/no finagling or bargaining to deal with) over all the other dealers we had talked to. Being an accountant, conscious of details (the numbers) and this being the biggest purchase we had ever made (other than our home) I was nervous. Nate spent the time going through all the details with us and helping us evaluate all financing options. We were and still are beyond pleased with our decision to purchase our Silverado from Nate at Karl Chevrolet. In May of 2013 I began looking for a new vehicle. I was not sure what I wanted. I had jumped around from the idea of a Malibu, Impala, Acadia, Traverse, and many other makes and models, both new and used. So we began our search by reaching out to Nate to get some specifics on some vehicles we had seen on Karl Chevrolets lot. For SIX months, Nate answered every e-mail (I counted +40 in my sent items folder) and phone call promptly and was nothing but pleasant, patient and helpful every time. During this entire time, he knew that I was also looking at vehicles at other dealerships (given I wasnt certain I wanted a new Chevrolet or a used vehicle on their lot) and this did not impact his service to John and I with this purchase. He was not pushy at all. I never felt pressured and honestly believed he wanted to help us make the right decision for us, no matter how long it took to find the right vehicle. Super patient, helpful and all around very enjoyable to work with (which are words I cannot use to describe some of the other sales people we worked with at other dealerships during this process). We finally made a decision on a new Traverse and are so happy with our purchase! So to sum it up - If you want the BEST service, from a super patient, super helpful salesperson that can get you the BEST price - call or e-mail Nate Cracraft at Karl Chevrolet.

BR

Brenda M

We waited at the Express Service for over 45 minutes and watched the attendant service at least 5 other vehicles that arrived AFTER us. For a department that works on a first come first served basis, this was a terrible lack of attention to detail as to the order in which vehicles arrived. If the attendant had bothered to come to our vehicle to see what services were needed, she could have informed us that we needed to be at the Certified Service department and not the Express department. This oversight by her, and our willingness to wait the extended period of time, then caused us to be be 45 minutes late for our Service appointment. This then delayed our ability to pick up the vehicle that evening, so as not to rush the service technician to perform the repair appropriately. Potentially, had the Service technician informed us of the proper place to bring the vehicle when we scheduled the appointment, this all could have been avoided. It still is not an excuse for the POOR customer service that was received by the Express department. I had to walk in to the waiting area to receive help or at least information as to how much longer it would be, and eventually where our vehicle needed to be repaired. The Certified Service Department was helpful, courteous, and appeared to appropriately complete the repair. The cashier did not explain any of the service items repaired, nor did she inform us that we needed to have the tires rechecked 50-100 miles after the rotation. We only learned of this after reviewing the receipt. This experience was lacking in communication, customer service, and attention to detail. After we have used up the tires for life I will not be returning to this Chevy dealership.