Staples

Category:	Office Supply Store
Address:	2957 Festival Way, Waldorf, MD 20601, USA
Phone:	+1 301-374-2384
Site:	storelocator.staples.com
Rating:	3.2
Working:	10AM–6PM 8AM–9PM 8AM–9PM 8AM–9PM 8AM–9PM 9AM–9PM 10AM–6PM

Location

Photos 100

Reviews 11

Buries L. Nivens III

The worst online pick up EVER!!!! I will never come back to this store ever again. I received an email from FedEx indicating that my online order had arrived at the Waldorf store at 12:09pm. Not wanting to be impatient I waited the rest of the day for an email to arrive stating that my order was ready for pickup. Seven HOURS later - no email so I went online for assistance. At first the customer service rep said it hadnt arrived at the store but they forwarded a link to FedEx which said it did arrive! Then they said to call the store. So that was a waste of my time. So I called and after 15 minutes of being placed on hold and bounced around they said my order was there and ready. Later I arrived at the store and there was only one customer service rep handling the regular and lines customer service line which meant I had to wait for the entire line to empty before she got to me. Then and this is the best part - she asked for my name and just handed me the product I ordered - no ID , no receipt, nothing to do in the computer she just handed it to me - so I waited in the store while she checked an entire line out and all she needed to do was hand it to me and I told her why i was there when I first arrived. This is the last order I ever place with STAPLES - AMAZON FROM NOW ON EVEN IF IT COSTS MORE!!!!!!!

Chris Seagrave

I went to the computer repair section of the store for a data transfer to an external hard drive. Reason being I had purchased a new laptop and wanted to transfer my files from my old computer to my new one. After a couple of days, I received a phone call stating that they were unable to perform a data backup on my computer. I didnt think anything of it and chose to go to a more specialized computer repair store. Upon going to a different store the repair techs told me that there was no hard drive in my computer! Apparently Staples lost my hard drive somewhere in their fix-it center. Of course nobody accepted responsibility for the error. Even if they did, it wouldnt have made a difference due to the fact of being unable to replace personal and work files, pictures etc... So in summary stay away from these guys, and I will never support Staples again.

Tehmal Farrington

Stood in like for like 20 min. Did not mind waiting, then I get to the ups section did everything and then was told they dont ship to P.O. boxes. This would of been fine if this is the first time i shipped to a p.o. box from this location. The the assistant manager said "Well I been doing this for 10 years and never shipped to a p.o. box. And asked if I had the paper I signed showing I did that. Of. Course I dont seeing as how I didnt think I would need to prove I ship something out of the same dam location previously. Showed the payments made to them and all. I guess in his 10 years he did not recieve the proper training as the other associate that helped me. Biggest waste of my time.

Keith White

How shameful of the Waldorf Staples location! I went in and purchased a presentation folder and some paper (blue cardstock) to have 10 pages printed from my thumb drive. No one ahead of me and 3 technicians telling me that ie would be at least a 30 minute wait. When I asked why, I was rudely told to go to Office Depo (their competitor) if I needed it sooner. Hahaha, I didnt purchase anything and yes, you can bet that from now on Ill go to Office Depot! #stupidsuggestion

Nancy C. McCord

I really love my Staples store in Waldorf. In fact I shop so regularly there that the manager even phoned me when he had not seen me in a while. Super personal service and great sales everytime I go. In many cases I buy at the store instead of shopping online or at other locations as they have instant rebates and usually everything is in stock.

ltqueen1

Ordered online for a "Same Day" printing job. Showed up 2 days later only to be told I still needed to wait because they werent done yet.

Jordan Felle

The lady who runs the print shop is awesome but the other employees over there not so much. As long as you get her youre good.

fed master

Nina the print manager is the best thing that ever happened to staples

David Robinson

Great,customer service from Nina in the copy area, great job

de Framabrico

Bought several items from here. Good customer service .

J Ryan Robinson

Worst customer service.