Best Buy

Reviews 3

DA

David Bixler

I shop here often, so this is not a review based on a one-off experience. I live locally and shop here at a minimum once a month. I get my smarthome gadgets, toys for the kids, electronics for me, even got a cotton candy machine here, true story. Ive been shopping here for about 3.5 years. Im there often enough that some of the staff even remember my name, which is great considering I dont wear a name tag, and they do, and I still cant remember their names. Most of my visits are brief. I find what I need and leave without bothering anyone. When I do need assistance, I find a common issue arises. In this store, like many stores who cluster items based on their genre or use-case (i.e. gaming hardware near the videogames, headphones near the mobile phones, etc) often the same or similar hardware gets split up into different sections of the store, and thats alright. Being a savvy consumer Im familiar with this method. Recently I visited the store to find a particular type of lightbulb. The Philips Hue A19 White + Color Ambience. This is hardware that is growing in popularity quickly. If you are into building computers, gaming hardware in general you know that the "hue" trend is kicking up with a fury. The top PC and home modders in the world are all using this, drawing massive attention from all corners of the market. Thats why Razor Chroma, Philips Hue, Nanoleaf, and so many other companies are creating these "RGB" products. So, when I ask an employee who works in that department where I can find the Philips Hue Color bulb, and he tells me "if its not on that shelf, we dont have it" then Im inclined to believe him. In this particular instance, I did, and kept shopping for other items. I went all down that aisle and onto the next. At the other end of the next isle I found even more smart lighting and, guess what, thats right. Philips Hue A19 White and Color Ambiance bulbs. How about that? Now when I visit the store, and find myself needing assistance, I remember this experience. This experience, like several others has caused me to reduce the star rating to 4 stars. That being said, the remaining 4 stars are there for the following reasons. 1. Timing is everything. Avoiding the rush I typically get what I need and leave in 20 minutes. 2. Employees are generally courteous. I have encountered one or two in the last couple of years that were rude or upset about something else, and transferred their frustration to our encounter, but I wont hold it against them. I typically take the time to encourage people to try to put on a smile and try to enjoy the rest of their day. The next time I see them they usually have a big smile on their face and its a pleasant encounter. 3. The place is usually clean. I dont know who decided putting carpet down was a good idea, but stop it. Just, stop it. 4. Employees try to help when they see Im struggling. This isnt a typical marker. Im in a wheelchair and often need a little help getting simple things done. So when the door checker or a cashier sees me struggling with a large purchase they always offer to help and occasionally, when I need it, will help me get my things to my vehicle and happily take my cart for me. This is HUGE for me. Impact +++ ___ Where to improve: 1. When multiple items of the same type are placed in different areas of the store, familiarize yourself with their locations. 2. If there is no reason to have the same item in both locations, consolidate them. 3. Supervisors should take attitude assessments of their subordinates. Learn to read the highs and lows of their demeanor, so you can pick up on when theyre stressed or angry or just need a break for a few minutes to get a snack. Nobody likes to be hangry. 4. Provide a self-service terminal where customers can find the specific product in the store that they are looking for. Unless Im mistaken, all of the locations for products are logged in the computer when they are stocked, unless they are stocked in the wrong place. Saves everyone time and hassle.

MA

Marcellus Riley

For my birthday this year, my fiancee purchased me a Moto 360 Smart Watch online. Once received I contacted the Waldorf Best Buy by phone and inquired about set-up procedures, cost, etc. I was informed that the agents at the smart watch and phone section could assit upon arrival or the Geek Squad staff. Upon arrival at the store, we approached the watch/phone area and found 3-4 agents gathered conversating and upon asking about the set-up of the watch, we informed that the Geek Squad was the only option. Upon arriving in the Customer Service line, after waiting in line, we informed that Geek Squad had their own line, so off to another area. After reaching the counter at the Geek Squad, an agent attempted to help us, apparently he finds that the power cord for the charger to the watch was bad, he departs and comes back with an open cord and it works stating that we could have that one, at that time, I informed him that this watch was purchased $350.00 and we were not taking an used charger! After taking an extra long time playing with the watch and my phone it was discovered that the agent and his Geek Squad co-worker were clueless about the set-up. At that time, seeing our frustration, he stated that he would proceed with acquiring us a new charger that probably would require an exchange to another watch. At that time, he stated that a manager would be necessary, at that time, he calls for a "Bernard" that came over to the Customer Service side not the Geek Squad side and commenced to take a ridiculous in length phone call and never/never even acknowledged our presence. At that time, I took a picture of "Bernard" with his back turned to us, which has been posted under photos on this site. At that time, the male agent decided that he should be a bit more proactive and handled the exchange himself, still with no involvement from "Bernard". At that time, I requested the store managers information, I was informed that her name was on the wall by the door, I informed the agent that I wanted her name and number on a store business card. After a brief back and forth, the card was provided. A call to the store today, I was informed that the Manager, "April Brewster" was not in and I could speak with someone else, I informed her I did not want to speak to anyone else. The agent stated that could email Ms. Brewster, which I will do after thos posting. Also, in regards to the set-up of the watch/phone, I was able to do it myself today, works perfectly! I guess I was misinformed about the Geek Squads abilities.

PE

Peaches S.

With the popularity of online shopping hitting its pinnacle I havent have to visit places like Best Buy in quite awhile. Im one of those individuals that uses every second wisely and if I can save time by buying online Im all for it. On this particular, rare visit my husband was searching high and low for another Firestick...I mean we already have two, so whats another one, right? Lol. Firesticks are all the rave right now and the one we had on the way from Amazon was placed on backorder. My husband was browsing online and he happened to notice that Best Buy had some in stock, which is unusual because they were selling like_____ and were always sold out....Excuse me, they were selling fast. Lol. We immediately ordered it and opted for an in-store pickup. Wow, what a great experience! We were in and out of the store in less than 10 minutes. The associate asked to see identification and our email address. After verification she handed us our item and we were on our way. Our receipt was even conveniently emailed to us as well. Really, really great service. I also purchased my Sony laptop from this store a few years ago and I had zero issues. Thanks Best Buy.