AutoNation Subaru Hunt Valley

Reviews 3

HI

Hilary Wiseman

recently purchased a Crosstrek from Hunt Valley Subaru, I love my new car, I will be a Subaru customer for life but I will never give my business to this dealership again. When we initially purchased the car we got through all the initial steps with great service only to be informed it will be at least another hour before the finance guy is available, we say we are willing to wait, we even keep a smile on our faces when he tells us that if we leave to get dinner he will leave if we arent back when he is ready. We wait 2 more hours only to be told they cant finish the deal that night and we have to come back. We even keep cool when they tell us we cant get our permanent tags when we returned to finish the deal and that they would have to be mailed to us. Three weeks after we were informed our tags were placed in the mail we followed up as nothing had arrived. Finally this week after unanswered e mails and voicemails and 5 different phone calls with Christos a Sales Manager, complete with 5 different stories about what happened with our plates we are informed they are finally today prepared to FedEx our plates. Being untrusting of the dealership due to the multitude of conflicting stories we have been told and more than frustrated I tell the Title Clerk who called to not mail the plates, that we will pick them up this evening and would like to speak with a manger when we arrive. We arrive alert the friendly receptionist that we would like our plates and to speak with a manager. And here is where the most frustrating part of the process happens, Christos comes out, gives our plates to another associate asks us where we are parked and walked back into his office without another word. I approached Chrsitos office to ask if he was planning on speaking with us his response "I didnt think there was anything we needed to speak about" because, we gave them our business, we completed the survey they were all so careful and persistent about with a high rating, there was no longer a concern for customer services. When I pressed Christos for some recognition of the poor service we received I was met with more deferring of blame, more excuses for the poor services we received and even a "Mam, I dont understand why you are upset you got your plates". To be fair I should mention about an hour after we left we received an e mail from Christos with a half hearted apology for his "seemingly lack of concern" and an offer that if we drove the 45min each way in rush hour traffic back to the dealership we could get a free tank of gas. I will be a Subaru customer for life but, I will never give Hunt Valley Subaru my business again and I recommend you dont either.

MI

Michael Wilson

Recently dropped in looking for an Impreza with specific requirements knowing there were several in the area (found online) and hoping to pick one up locally (often dealers will buy/trade with other dealers as a service to the customer). Upon arrival (no appointment) we looked around briefly and then went inside where we were promptly ignored. Realizing no one was interested in taking the initiative to ask if they might help us, I flagged someone down. He said he was busy and that he would get someone to help us (fair enough). We waited patiently (after all, we did not have an appointment) for quite some time. Finally he returned and was mildly surprised that no one had come to help us. He was done with whatever had kept him and took us to his desk where he searched for the car we were looking for. There were indeed several in the area. We went over a few details and were asked to put a small deposit down for holding a vehicle. I thought this was a bit odd given he didnt actually have a vehicle there, but did it anyways since we were looking to complete a purchase within a week and figured that since it was 100% refundable it wasnt that big a deal. It was Saturday, so there was a low chance of hearing back until Monday/Tuesday. When Wednesday rolled around and I still hadnt heard back I called to inquire. He had no information and claimed that none of the dealers who had the car we were looking for had responded to him. We gave him 2 more days but still heard nothing and had to inquire again. At this point, I had to have a car by the following weekend (as I would start commuting soon). He claimed he would have some information soon so we again gave him more time. At this point I started doing my own search since I was fairly certain he would not follow through. Sure enough, didnt hear back and had to yet again call to inquire about his progress. Of course there was no progress and we ended up driving a couple of hours to another dealer that had the car. At this point its been about 3 weeks since we told him we were going elsewhere and to please refund the deposit... which we have yet to see. We will not be going back to AutoNation Subaru Hunt Valley for anything and in fact may have to take legal action to get our refund. Which will be a huge pain the ass for such a small amount. I see others have had better experiences with this person. Sadly, we did not.

ST

stephen Arum

Of the 5 local Subaru dealerships we had to choose from, we chose Autonation in Cockeysville for a variety of reasons. As retired university educators, we researched literature on car buying as well as on the various Subaru models and their features, especially safety features, in order to prepare questions for the salespersons at the various dealerships. After all, a car is the second most expensive purchase of most people. The dealership we chose was neither the least expensive choice, nor the closest to our home. However, after many emails and phone calls with each of the 5 dealerships where we were told, for example, that our questions were “becoming tedious” (really??we thought) and that we should stop asking questions and come in to drive the car, or we just did not hear from them for days at a time, there was only one dealership that had a salesperson who respected our desire to learn as much as we could about the Subaru’s models and features in order to decide which of the models and features we desired. This salesperson IS THE REASON WE BOUGHT THE CAR AT AUTONATION!! This person was responsive, answered our questions with intelligence, patience, politeness, knowledge and in a timely manner. Other factors that influenced us were the flexibility of this dealership. They had no difficulty with the possibility of delaying taking possession of the car while we were out of town for a month shortly after the purchase. Also, when a negotiating issue surfaced, the Manager of the dealership participated in the discussion and helped to resolve the issue. And when an item we thought we had ordered was not included, instead of debating where the problem was and whose fault it was, the dealership dealt constructively and promptly with the question. It was also impressive that this dealership has hired a new staff member whose sole function is to explain the many new electronic, IT, features of the car and how to operate them, e.g., how to link one’s iPhone to the car’s systems. And, finally, we have been very, very pleased with the driving experience of our new Subaru Forester Limited.