First Team Toyota

Reviews 4

PA

Paula H

This has been one of the worst car buying experiences weve ever went through. We first drove over 1 1/2 hours, on a Tuesday evening, to look at a 2008 4Runner that we were told was in excellent condition. It had a huge tear in the seat and a few other minor things, which they said they would fix. When we asked if they could hold it for us a few days until we could get back with the truck we were trading in, we were told they couldnt do that, but if it was still there that weekend they would hold it for us that day until we could get there. We drove back Saturday and they had fixed the seat as promised (even though it wasnt what we expected), and cleaned up the inside of the vehicle. When we went in to talk about the purchase price, Scott (the salesman) brought us a sheet that had a purchase price that was over $1,500 more than what was listed on their website. Then proceeded to tell us that they couldnt accept our trade because the 4wd wouldnt engage, and they couldnt get it in to test it since they were so busy on a Saturday. When we got up to walk out, he went back to his sales manager, who then said they would give us half of the value of the trade because of the non-working 4wd. We decided to leave because the whole situation left a bad taste in our mouths. Then, after several emails with the general sales manager, (Glenn Askew), we made a deal over the phone and he faxed the purchase order to our credit union today at 2:30 p.m. (8/27/15). After our credit union had already received the documents and had processed the loan, we received an email from the Glenn Askew at 4:40 p.m. that someone else was looking at the vehicle, and he would let us know if it sold. Wouldnt you think if you already have a purchase order at your financial institution that the vehicle would have been taken off the lot since we were going tomorrow to sign the documents and pick it up? Of course, he must have sent the email to us, and then booked it out of there, because within 5 minutes of receiving the email we got his voicemail, and for whatever reason his email kept bouncing back. At 8:06 p.m. we received a second email from Glenn Askew advising us that the 4Runner had sold to someone else. What a horrible way to treat a customer. Especially one that has put this much time and effort into this decision and that has already driven 1 1/2 hours twice to deal with this. We will never even look at this dealership again, and we will never recommend anyone go there.

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Wendy Tavarez

I have been a customer for 12 years and my husband has been a customer for 15 years. I took my Toyota in this week for an oil change and a detailing. First, they couldnt find my records-- all 12 years worth. I asked 6 other customers that were in the waiting room if they had misplaced any of their records and all of them said NO! I brought my vehicle in at 07:30 in the morning. While I was getting a ride home, I received a call from the service department and the technician informs me that they suggest that I need a spark plug change at the cost of $140. I declined the spark plug change. Then, at about 4:30 p.m. I received a phone call from the dealership saying that they would have to keep my vehicle over night because it wasnt dry from the detailing and they didnt want it to mildew and that they would call me the next morning around 8 a.m. when it was ready. The next day I didnt receive a phone call and so I called them back at around 08:30 a.m. to find out the status of my vehicle. The manager informed me that my vehicle had a flat right front tire. I informed him that my tire was fine when I brought it in the day before. I asked him if my vehicle was parked inside or outside over night. He informed me that it was parked inside. I suggested that someone in their organization might have flattened it and he said that he doubted it. I informed him that the last time I brought my vehicle in to be detailed someone had tried to get into my glove compartment and had cracked my dashboard. When i complained about that, they would not take responsibility for it. I told the manager about it and I told him that they had better fix my tire. He said hed look into it and call me back. I never received a call back, so I called back by 10 a.m. and was told that my car was ready for pick up. Needless to say, I am not happy with the service at First Team Toyota!

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MA

mauricej1987

Had the misfortune of buying a new car at First Team Toyota. Im not sure if their customer service is so horrible because its Toyota or what the First Team Honda Sales team were a pleasure to work with, but the Toyota branch was a nightmare. From day 1 the games were in full force with the mysterious sales manager dictating terms from a hidden office... Finally once, a price is agreed upon Im told its a 4-12 week wait for the vehicle to come; which is fine since Toyota advertises the same on their website. What is not a okay, is that the dealer refused to submit a request for a vehicle and instead waited for an allocation to arrive in the area. Okay, fine Ill wait. For the next 6 months I never heard from the sales team once for an update on my vehicle. I had to initiate contact with them any time I wanted a status update. Only twice did my sale rep open communication with me both times after I had gone to the General Manager asking why his staff were not doing their job. Finally the vehicle has an expected arrival date, which comes and goes. Do I hear from FTT? Nope! I have to call them again and ask if the vehicle has arrived. Finally it has arrived. With $500 of extra nonsense Im forced to accept. Did they take anything of the price? Nope! Complimentary Undercoating? Nope! Complimentary anything? Not even a cup of coffee! This is the third dealer purchased vehicle Ive made and by far the worst experience Ive had. I bought at First Team for the Life Time Warranty, but after the ordeal of the purchase I question whether theyll honor that warranty when the time comes to use it.

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Cedric West

I thoroughly enjoyed my car buying experience with First Team Toyota. My family has been a long time supporter of Toyota cars since my mother purchased her first Camry back in 1991 in GA. I joined the Toyota family when I got married and bought a new 2002 Sequoia. As vehicles have become more fuel efficient, we decided to downsize and purchase a 2013 Rav4. After visiting several other Toyota dealerships in the area, we felt most welcome and least pressured at First Team when it was time to make the decision of buying a new vehicle. Mr. Chris DeMarr did an outstanding job of assisting us in the car buying experience and was very patient in answering all of our questions and explaining the intricacies of the vehicle. Ms. Beth Dosier was also excellent in helping us navigate through the paperwork of recommended features and products. Through this entire buying process we felt very welcome when entering the doors of First Team and joining the First Team Toyota family. I highly recommend anyone consider First Team Toyota when looking for a Toyota vehicle to purchase.

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