Prince Frederick Chrysler Jeep Dodge Ram

Reviews 3

KE

Kevin Winkler

It seems that in the detail I suppose to get when i had my bed liner put in,much like the Monday I purchased the truck no one from the cleaning department got inside the truck,the smudge on the rear view is the same one from the night i bought the truck,there are still parts of stickers on the corner of the windshield and glass, a scratch on the center arm rest/console,the dirt on the floor mats still there...needless to say after not having my truck or any other vehicle all day expecting it to be clean and "taken care of" I was disappointed and actually angry I had things to do and not having a vehicle was not convenient, which is why I didnt mention anything that Saturday because this was the second time an I could do and have done a better job cleaning it,I was also mad and that is no way to have a conversation or try and get a point across so I took the truck home took the pictures cleaned it up. a few days ago when showing the truck off to a buddy of mine he noticed and pointed out two screws are missing from the door panel,so someone missed that in the PDI or screws backed out of the door panel in under 500 miles both would be serious issues to me It kinda irked/off set me that i was pretty much just handed the keys and said see ya,i know i work for a upscale car brand but after any and all work and details someone goes over the car with the customer and then sends them on their way. Just seems like a better way of doing things definitely makes a customer happy and shows them they are important. Maybe something to consider. Another complaint there wasnt really a follow up on the rear camera even though i asked,aside from i dont think thats suppose to be there...but i did my own research and found out that you guys sell a kit to add it and already having the camera and some wires i should only need a head unit. But I still have to follow the wiring harness make sure its all there Ill probably pursue that soon. Just incase someone else asks you now know :P All this being said I really am happy with the truck and know i got a great deal on the price and appreciate you throwing the hitch in the package! But the rest of the experience just wasnt there i took ownership of a less than immaculately cleaned truck was told we will fix that when you get the bed liner put in didnt happen.no follow up with anything after selling the truck,i was told youd help me transfer the tags from my old truck just ordered new tags didnt tell me so i had to come back down to your dealer again not convenient. I got my Ram Brand email and i noted these things in it and Im honestly sending this email to vent my frustrations and hoping you are now aware of the issue whether it be a stand alone incident or not in your detail department and its corrected before it happens to anyone else. That being said if you wanna send me the two missing screws Id be glad to install them myself,i actually went to your parts dept Saturday to get them but the door was locked and someone looked at me through the glass and just looked back at their computer. If not I understand Ive had possession of the truck for half a month now. i have pictures of all of these things and i tried to send this as a email but your email service declined it for the size of the message TL;DR Great price on a truck,no follow up,detail shop sucks,no interest in after sale satisfaction.

BR

Brittany Smith

This dealership is seriously lacking in customer service skills. Long story short, I was having some problems with my vehicle and the items were not covered under my warranty. So after making a visit to the dealership, I was told by Dave that he would try to get a hold of the Chrysler warranty representative who might be able to help. In the mean time, I should call Danny (who originally did the financing paperwork for my car) and see what exactly was covered under my warranty. Dave never called me back saying whether or not he talked to the Chrysler rep. So I called Danny, explained my situation, and he told me that hed look into upgrading my warranty so that my repairs would be covered. Keep in mind that this whole time, my car is at the Ford dealership down the street (because its a Ford and the companies are owned by the same people) so Im borrowing a car from a friend. I called the next day and asked Danny if hes found out anything about upgrading the warranty. He said, "Oh, did you want me to do that? I didnt know." HUH??? Isnt that EXACTLY what you told me you were going to do yesterday? I was furious. So then I asked to speak to the general manager. I think his name was Tony. Tony rushed me off the phone and said that hed talk to Danny and Dave and see what was going on. That was last Thursday. Since then, Ive called and left messages for the manager and have gotten no reply. This is very disappointing for me because my parents and grandparents all bought their cars from Ralphs back in the day. And they still get their cars serviced by the Dodge dealership in Prince Frederick. When I was searching for a vehicle, the salesmen would call me and send me e-mails. But now that I need help with something, I dont hear a peep from anyone. I ended up paying $360 to the Ford dealership/repair shop for them to diagnose the problems with my car, and no repairs were made because nothing was covered by my warranty that I got from Dodge/Chrysler. Just in time for Christmas! The bottom line is, I wont be coming back here for any future purchases, and I cant recommend them to family or friends.

WI

William Reese

I have been purchasing and have my vehicles serviced here for the past ten years. When it was Ralphs we had extraordinary customer service. In fact I could walk in and the lot manager would point out the car/truck I would eventually end up buying. And service when needed was not the pain it is today. Needless to say the quality of service has deteriorated since it was Ralph’s Dodge. My latest example is typical of this place. My wife drives a 2013 Chrysler 300c. The sun roof has started making rattling sounds. We also purchased the warranty from “hell” so we wouldnt be surprised by additional costs when dealing with the service department. Well needless to say my wife took the car in for an oil change and asked them to look at the sunroof. The rattle was really disconcerting and she drives over an hour a day to work then depending on traffic over an hour on the way home. So they do the oil change and call her an tell her that they will need to charge over a 100 dollars to apply some adhesive to the sunroof not counting labor in addition to the oil change. Well I talk to the gentleman and he tells me he will have to call Chrysler. Because I tell him I am not paying them a 100 bucks to apply glue to a brand new sun roof. I also bring up the point that we have the Warranty to cover things such as this and he tells me that is only if the part is defective. I point out that it if the part wasnt defective you wouldnt need to glue it. He tells me he is not going to argue with me. I say fine. But this is the last time you will hear from me I will no longer be buying vehicles or service from your dealership. So I guess I agree with the prior lady although I did not talk to the same gentleman she did. Needless to say my next vehicle will not be purchased at this dealership or possible from Dodge/Chrysler period.