Category: | Pet Supply Store |
Address: | 10697 E US Hwy 36, Avon, IN 46123, USA |
Phone: | +1 317-209-9461 |
Site: | petsmart.com |
Rating: | 4.1 |
Working: | 9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 10AM–7PM |
MA
Matt Draper
The actual store part of this PetSmart is good, but I have reservations about the grooming part of the store, at least how it was six years ago. Our dog returned home to us after his only time being groomed there absolutely terrified to let anyone try to cut his nails. Prior to that visit our dog had no issue with anyone touching or prodding his feet or nails as well as having his nails cut by my dad who was with us when we adopted our dog. Our dog has since only had his nails cut or been groomed by All American Grooming which both my wife and I as well as our dog absolutely love. The owner of All American Grooming is also the owner of Avon Veterinarian Clinic who is also our dogs Vet. (On a side note, a few years ago Dr. M created an oral drug concoction that helped save the life of one of our Chinchillas, which had started biting the fur off his arms and basically anywhere he could reach which caused infections and inflammation etc.) Our dog is still very sensitive about anyone trying to trim or buff his nails so whatever happened at the PetSmart grooming has stayed with him for 6 years even with great service at All American Grooming.
BE
Beverly Wilkins
A few months ago I took my long haired dog in to be groomed. I have had her groomed there multiple times in the past. Halfway through the grooming they called to tell me the dog had worms and needed to be picked up. Fair enough. Except my dog didnt have worms! Since that time I have tried to keep up with brushing the dog, keeping her untangled and trimming her hair, but it got out of control and I just couldnt do it properly. I take her in there this morning (no other dogs there on the weekend should have tipped me off) and they tell me her hair is too matted, they cant cut her hair because they dont have the proper tools (what?!?), and I should take her to the vet. Are they professional groomers or not? I guess not. Do they think Im going to do a better job? Every time I go in there, its a different set of groomers. They seem like nice ladies, just in bad management environment. DO NOT WASTE YOUR TIME WITH THESE AMATEURS.
A
A Private User
Wonderful, wonderful staff in the fish department -- those guys deserve a raise. Went in to buy a male betta and a couple of females (dont worry - they are kept separately), and found that those fish, every sing one, were kept in the most pristine conditions, including the bettas in their small containers! When I went in for some plants, the staff made absolutely sure that I knew what was betta-safe and what wasnt. Except for one, who had been shipped with no tail, there was no unhealthy betta to be seen. They clean the containers twice a week, probably more than other stores clean the bettas per month. The staff had aquariums at home, and extremely informative. If you need fish for an aquarium, there s no one else to go to in the area!
TR
Troy Maynard
Huge selection of pet related items, as well as many small animals for sale. Aisles are large, clean, and well lit. However, the ambiance is corporate and soulless. On our visit almost all the staff were standing in a corner chatting, despite more than a handful of customers wandering the aisles trying to find things. I eventually found the medication I was looking for, with no assistance, and it was literally almost three times what I could get it for online ($17 online, $46 in store). Im all for supporting local merchants, but I draw the line at paying a 3X premium for the privilege of being ignored while I search. Also, I have some ethical questions about selling live animals in a strip mall, but thats more of a personal opinion.
ME
mercedez jones
Are very unhappy with the grooming of our 11 month old labador-retreiever. They had us down for the wrong appt time, they didnt know what services we were scheduled for and then they had the nerve to be very rude about all of it. Not to mention it doesnt even look like they completed the services we scheduled him for. One of the ladyies who has supposedly been there 20 yrs told me to my face that we were lied to about his breed bc She doesnt think he looks like a retriever mix...ummm all shes learned in 20 yrs is how to make negative comments & be rude to paying customers! This place is sloppy, unprofessional, with horrible customer service skills! WHERE IS MANAGEMENT?! Avoid this place & its horrible grooming dept!
RE
renee akins
I was told I could no longer book appointments at this location because there has been a confrontation and Ive never been happy with service. I told the manager this was not true only once did I complain when my fur baby was cut to look like a gorilla rather than poodle face. So much for guaranteed satisfaction even then the service wasnt free. My babies have been groomed at PetSmart since I owned them 2011. More than disappointed. I will NEVER spend my hard earned money with them again. When I pay for a service and Im not happy, you better believe I will speak up my babies are my kids!
CA
cameron sharp
Terrible. We took our dogs in as we always have, booked with the grooming manager, and out dog came out looking ridiculous. They said they couldnt do his haircut because he was too matted and didnt even start. When we picked him up, his body was shaved, with the exception of his tail area, head/face area, and legs. they left four inch clump of hair hanging from his body. Weird how his body was shaved when she told me on the phone that they couldnt even touch him. Needless to say, we will never return to the Avon Petsmart. Plainfield is MUCH more reliable and worth the drive.
JE
Jenna Hoovler
I was in there for about 25 minutes today and did not have employee acknowledge me. After about 10 minutes I went looking for someone and couldnt find anyone. Eventually I resigned myself to waiting some more. Finally I got annoyed to the point where I just walked out. I will from now on go to the one in Plainfield. They have much much better customer service.
RJ
Rj Starts
this a a very good store. the staff are very friendly and most know what theyre talking about when it comes to animals and whats needed. the only complaint is never having enough feeder fish (minnows) on hand for the number of people who need them and not knowing when they will get some in the next time.
KA
Kayt TheSillyGirl
Between this location and Plainfield I have to say a lot of the people there are very knowledgeable on fish. However it depends on who is working. Those that do love and know fish dont leave the dead floating and make sure the tanks look good. I decided to start having fish and they help me a lot.
TA
Taylor Smith
This is the absolute worst Petsmart I have ever been to. These groomers should not have see through windows. They do not know how to properly restrain a dog when clipping their nails. Take your dog to Plainfield if you want them to come away without being traumatized.
ME
Megan Gartman
I go here to get fish for my small aquarium. Usually it goes smoothly, though theres been once they told me I shouldnt do something I had already done a lot of research on and found that that it was perfectly fine but I walked out without fish.