Jared The Galleria of Jewelry

Reviews 10

MA

Mathew Augustine

This store embodies the money and soul sucking entity called Jared The Galleria of Jewelry. At first, I went to the Jared vault in West Palm Beach and bought an engagement ring for my girlfriend. I had already paid off the ring (around $4500) within a month when she realized that the diamond had a flaw and there was a black spot inside the diamond. This was not there when I had purchased the ring. She took it to the Jared location in Stuart to have it cleaned. They said they couldnt get the black spot out of the diamond and said they would exchange it for a completely new diamond. They then proceeded to open up an account in my fiancees name and charged the whole ring on the account. They then credited the wrong account for the first ring that I had purchased. Needless to say, I have been to three different Jared stores to resolve the issue and get the correct account credited. They then charged $75 in interest when it was supposed to be 12 months no interest on the account. I had to make another trip to another Jared to get this fixed. Getting engaged is supposed to be a happy time in a couples life, but Jared The soul sucking Galleria of Jewelry has completely ruined the experience. I have been to 3 different Jared locations at least seven or eight times to get all these problems corrected. None of the locations are close to my residence. They are over a half hour to 40 minutes away. I will never shop at another Jared location again. I tell all my friends about how horrible Jareds is and to avoid it all costs. Worst experience ever. Do not ruin your relationship or the joys of getting engaged because of this horrible institution. I will be posting this over and over till everyone knows what a horrible place Jared The Galleria of Jewelry is.

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Karla Vasquez

My fiancé proposed to me in the store and we took our time looking for the right ring that day with two sales associates so you would think during that year when i would go in to get my ring serviced they would remember me right ? Wrong ,both ladies that day didnt remember me it was as they are seeing me for the first time , everytime, and the worst is the white gold ring I picked out that day was a s$&@!y quality to the point Ive had to go in within a year and get the ring dipped in rhodium every three months. After complaining and horrible customer service all they can do is blame my PH for the problem! Why cant they just admit they sell low quality jewelry and stop coming up with excuses to the public ?STAND BEHIND your products please!!! All I can say to all the ladies shopping rings id stay clear away from this chain and especially their "white gold rings" because you will be very disappointed in product and quality. Do your research and make sure you get every coverage you can to avoid losing money, time and worst of all the whole engagement experience. Good luck to all.

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Rob Anderson

Shelly and Mike at the Stuart, Fl Jared were AWESOME...I havent bought an engagement ring in 25 years and everything has change. They both helped me buy educating me first. It took 4 trips to Jared in Stuart (and 6+ other stores) before I was ready to buy. They made the deal happen! They help made me want to spend my money with them. Many stores didnt even ask my name let alone listen to what I was looking for....after my first visit, Shelly and Mike knew everything about me and my needs. They made me feel like family. No matter how much I try to look at other stores, I WANTED to go back and buy from Jared. My whole experience was awesome! Do yourself a favor and at least give them a try. You will understand what I an saying.

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Christy

We bought my fiances band through Jareds a few months ago, for our October wedding. We decided to go with the Tungsten material, instead of gold, as we were told it was the most solid and durable metal for a ring. Its supposed to be so solid, this material cannot be cut off or even sized. However, the ring rolled off of the counter onto the floor, and broke in half. Now we are two weeks away from our wedding, trying to hurry and find a replacement in the right size. And Jareds is refusing to return the item we purchased as "unbreakable". Very frustrating, as we never would have purchased this if we knew how delicate it actually was.

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Charlie Hogan

I went to Jareds in Jensen Beach, Florida and saw a ring that I liked for my wedding. As the groom, I didnt expect to have much of an experience. It turns out I had a specific idea of what I wanted and had to custom order my ring. David B. was more than professional and a pleasure to work with. He was consistent and followed through with absolutely everything that was asked. He even shipped the wax model to a different city so I could see the wax model in person before proceeding with making the ring. My experience at Jared was wonderful and I will return.

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Justin Thiery

Just by looking at the reviews of this place I was skeptical as you could imagine. Quite Contrary once I was inside. I was greeted by a gentleman by the name of David who, in my opinion, went above and beyond to find something that would work for me. Overall, I was surprised with the fact that the price point of Jareds is very similar with other companies that you would find in the mall. Overall, I am very pleased with my experience and have no hesitations with writing a 5-star review. With that being said, I will be back again in the future

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MA

Matthew Ramsay

I went to purchase a watch there. The sales associate took out a link to better fit my wrist and I went on my way. Realizing later I wanted a different watch I was told that because the watch was altered (link taken out) I could no longer do anything. The sales associate made to attempt to explain that once a link is taken out it is void from returns/exchanges. I believe the store purposely does this to avoid losing money from a return or exchange. Very shady business practices.

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Earliene Smith

Came on to Google to leave a review about an experience that I had with my soon to be daughter in law. They treated her terrible while she was attempting to get her engagement ring serviced because her name was not on the account. My son called and had her added to the account only for a repeat performance by management and customer service/sales associates. In the past my husband always used a local privately owned jewelry store and I can see the difference in service.

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jonathan smith

A year ago I came in with my fiance and purchased her engagement ring. Since then she has had to get the rhodium refinished several times. When my fiance asked them why the rhodium keeps coming off so quickly them reply that her body releases high amounts PH. Im sure this could be true over a longer period of time but we both find it hard to believe considering her other white gold rings have never had problems with the rhodium.

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Dominic Vario

Great selection of various styles and pricing. Helpful staff. My only gripe was that they had millions of dollars worth of merchandise, state-of-the-art equipment, and a beautiful, well equipped building with a prime location... But their computer system is circa 1985, so it took forever to check out.

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