Zales - The Diamond Store

Reviews 9

CH

Chey Beattie

Terrible customer service. Will never return to this location and most likely never to a Zales again after this experience. I purchased a watch from the Plantation location a couple of years ago for my husband. The battery recently died so we decided to take it to our local Zales which happened to be this one in Coral Springs. The manager, Todd, helped my husband which would have been fine.. But when he attempted to open the watch to replace the battery, he scratched the back of the watch which was engraved and also somehow scratched the inside faceplate of the watch. Upon realizing this, my husband immediately told Todd that he was not satisfied. At first Todd was unwilling to do anything on the matter and after many words by my husband, he finally agreed to give us a brand new watch and have it sent out to be engraved. When the new watch came back, the engraving was not the same as our original watch and again we were not satisfied. Now, Todd is unwilling to do anything to make this better. At this point we have been told there is nothing they can do and we simply have to pick up a watch with no engraving and have it re-engraved on our own with our own money if we so choose. So now not only do I have to pay for the battery to be replaced but I have to pay for a watch to be engraved a second time. COMPLETELY RIDICULOUS! How am I responsible for something that the store manager damaged. Not to mention when I called to try to speak to Todd, I was told he was not in and his schedule for the week. When I called the following day when he was supposed to be in, he had "already left for the day".

---

ST

Stephanie McAliley

My fiancé and I purchased an engagement ring in November and in the ensuing months I unfortunately developed an allergy to the metal of the ring , apparently Zales is able to not disclose the amount of nickel present in the metal. When I spoke to the associate Ann she was extremely unprofessional and refused to help rectify the situation , even laughing when I asked to speak to her manager who was not available on a Saturday. Her overall interaction with me was one of negativity and rudeness not to mention a lack of helpfulness. The parent company of Zales is also apparently under fire for falsifying their diamonds during replacements so the overall message here is buyer beware !!! Hopefully when I finally get a chance to speak to the manager the situation will be rectified .

---

DE

Devindra Jawahir

I went to Zales last night to pick up a 5th wedding anniversary ring for my wife. I actually brought my wife in with me. Diante (pronounced Dianthe) was extremely helpful and patient with my wife and I. By the end of the night we had a beautiful ring picked out at a very good price. They even allowed us to go check other stores even though it was almost closing time. The staff is extremely knowledgeable and have been there at that Zales location for many years, so they try to achieve high customer service ratings. I fully recommend this Zales store location at Coral Square mall.

---

NI

Nicole Richards

I love Zales. I bought my husband and my wedding bands there. There service was friendly and the sales associate was very helpful and never pressured us to buy something we didnt want. And every time I go back in for a cleaning, its a super fast process.

---

SE

Sebastian Arango

I went to pay my account in full. The person in charge gave me the wrong information and now they charging me late fees and the bank says that they are not from zales and I have to pay no matter what.

---

TH

The Truth

Crap Jewelry. The rings broke, stones fell out. Advice is, if you really like, buy the additional insurance.

---

SA

Sam Lee

Bad customer service

---

DA

David Miller

Thanks

---

DE

Deron Gordon

Great

---

---