Zales - The Diamond Store

Category:	Jewelry Store
Address:	1665 W 49th St, Hialeah, FL 33012, USA
Phone:	+1 786-594-3784
Site:	zales.com
Rating:	2
Working:	10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 11AM–6PM

Location

Photos 9

Reviews 5

Amayli Quintero

If I could give this place NO STAR I WOULD. THE WORST CUSTOMER SERVICE. I am appalled at the service. I dropped off my engagement ring to get it sized, brought in my receipt and gave them my ID to register me as the one who will be authorized to pick it up. Gentleman told me only thing I had to do was show my ID since I am AUTHORIZED to pick up my ring. Fast forward, 2 weeks and I call this store to see if my ring was ready for pick up. I called 3 times and no answer, after the 4th call they finally answer. I explained to her my reason of calling and she gave me attitude and told me she was with another client and that I had to wait or call back. I chose to wait, because it had already taken me so long just for them to answer. 2 mins later, she hangs up. She did that twice. Another 5 mins later passed And they finally answer only to tell me that I hung up on them! Why would I hang up on you if Im calling you!!!!! She then gave me so much attitude saying that they were super busy and that I had to wait which previously I told her I HAD NO PROBLEM WAITING. Finally she looks to see if it was ready and told me who was authorized to pick it up (me) and explains to me the person has to show an ID. THATS IT. I go to this store a few hours later to wait 25 mins to be attended!!!! She asked me for ID, and then tells me I am authorized to pick up the ring. Then she asked me for a receipt, which I was NEVER told to bring. Why would I bring you a receipt showing proof I bought it when I brought that when I came to drop it off, and it is PAID FOR ON A CREDIT CARD. Ridiculous!!!! Not only did i waste my TIME, but I wasted GAS. If this is their policy I understand BUT THERE CANNOT BE A LACK OF COMMUNICATION, and except the customer to instantly know all that!!!! If you tell me bring my ID and thats it, THATS IT!!! I didnt think I would need proof to pick up a ring that my husband purchased and that is getting resized. If you need to go to Zales, I would recommend aventura mall. This place is nasty, lacks decent customer service and is all around just a crappy store. They only care about their commission.

Francheska Santiago

My understanding is that when you go to a jewelry store you look around and try things on to see if you like it. Ive never felt treated more insignificant in my life. The customer service is horrible. The employees seem to either want to take on too many customers at once or only ones that they think will buy. Honestly, my husband and I went to pembroke pines to purchase a celebration engagement ring because when we went to hialeah zales and asked to see a couple of rings the lady got annoyed and put the rings away. She said she would be back and left us there. The ring I wanted was there but I preferred to drive a little farther from my home to order what I wanted in pines. This place takes away the desire to waste money. Its not like Im wasting $100, good jewelry costs thousands of dollars that cant be recovered and I think at most I should be treated with some patience and good outgoing attitude.

Larry Ruiz

The staff here is helpful. They will do all they can to get you what you are looking for and give it to you at the best price possible. My story in particular deals with a staff member who went out of their way to order an out of stock item for me. It took place over the phone, just with that fact she could have decided not to do it. Those posting about the wait have clearly never been to a Jewelry store. Any customer transaction takes 30-35 mins minimum at any store. So a wait is very common.

Janette Figueira

HORRIBLE EXPERIENCE!!!! DONT GO TO THIS STORE STAFF HAS NO MANNERS CUSTOMER SERVICE CANT BE WORSE.

Leobaldo Carreras

100% todo bien!!!.