SEPHORA inside JCPenney

Category:	Cosmetics Store
Address:	10 Bellis Fair Pkwy, Bellingham, WA 98226, USA
Phone:	+1 360-734-7412
Rating:	2.3
Working:	10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 11AM–6PM

Location

Photos 7

Reviews 9

Emily Ranger

How odd it is that when I finally got around to leaving a review, they all say the same thing: This location is awful. First off, I am a seasoned makeup buyer and lover, so I hardly need anyone to hold my hand. The small amount of help I have I need shouldnt be an issue. The first time I went in, I was looking for the foundation I already wear. They only carry a smallll amount of shades here, which isnt the staffs fault but is still highly inconvenient. However when I tried to ask if I just wasnt seeing it, the sales bright blonde associate shortly said, "What is out is what we have," and kept walking. She didnt even look at me! Seems like a missed opportunity to suggest a foundation I might have been satisfied with in the mean time? Or she could have offered to order it? Anything but blowing me off to go stand behind the register and talk to her coworker... Which is what she did. Despite my instincts, I went back twice. Every foundation Ive wanted to try in place of my current is always out in the lightest shades. The second time I asked, my friend asked if there were any vegan products. The sales associate didnt even know! Kat Von D is infamous for practicing vegan, I feel like that information is department store makeup 101. And, this is Bellingham, has nobody at all really asked about vegan products? She also asked for paraben free, and once again all she got was an "I dont know." Today, I finally asked another associate for a recommendation and she seemed totally irritated to help me. She didnt offer to swatch any foundations, and the one she put in my hand (which just happened to be the one in front of her) was atrociously yellow and too dark when I swatched it myself. Feeling her attitude was making me uncomfortable, so I kept saying thank you over and over again and smiling, but she was pretty committed to having a bad attitude. Regardless, I bought a foundation and I am majorly regretting spending my money here. I am not ever going back to this location, and if you are the kind of person who likes a knowledgeable staff then I suggest you dont either.

Velvet Humphres

I wish you could give a lower score. I try as hard as I can to be extra caring to those working retail because I know from personal experience how frustrating customer service can be. I went into our Sephora looking for the Ciate London Liquid Velvet that was in the December Ipsy bag in the color "Pin Up". Not only did the representative rudely scoff at me, exclaiming that I was "looking for a DRUG STORE brand", the second representative stated I "must be looking at an online only brand", at which point I pulled up the website on my phone that specifically showed they had the color I wanted in stock. Not only that, but the Ciate London Liquid Velvet in "Pin Up" is a SEPHORA EXCLUSIVE color ("drug store brand" my butt). They then proceeded to pull the VERY SAME website up on their tablet and showed me in the incorrect color that they didnt have it in stock. I pulled up the correct color on their tablet and placed my phone as a side by side comparison to show them it said in stock, to which they replied "well maybe its something we have in the back that isnt out yet". Instead of spending $150 dollars in store, I decided to just order online. I qualified for free shipping and samples anyway. 0/10 would not recommend.

Kaysha Robertson

Its amazing how I went to look at the reviews on this store imparticular and they were exactly what I was going to put down. The staff are rude with most the customers needing help or there to just buy things. Im asked constantly if I need help as if I dont know a thing about makeup, I also feel judgment from when I first step foot in there to when I leave. The staff also whisper to each other to what looks to be like theyre gossiping about the customers! Not to mention they will follow you around the whole time so you cant even look and/or swatch things in peace without feeling judged by these girls. Also when youre ready to check out you basically stand there for ten minutes while the employees are chit chatting with their coworkers or watching the customers. Absolutely ridiculous!

Natalie Louia

The staff at this location is not educated on product. Visit 1: I was told Sephora "doesnt carry" a brand that they do definitely carry (Derek Lam fragrances). Visit 2: I asked bout a promotion that was specifically for Sephora for JC Penney and had no clue what I was talking about. Told me to bring in the product with the promotion description vs. trying to find an answer or look up my purchase to confirm. Visit 3: Salesperson wasnt familiar with "Sephora Favorites" collections and had no idea what I was even talking about. I dont expect a smaller Penneys Sephora to actually carry everything or have what Im looking for, but I do expect that the employees know more than I do about their products. Ill continue to shop online or at Alderwood from now on.

Chantal Hutchins

Ive had a good experience maybe once since going in. After tonight, I wont be returning. All of the girls but one (the lady with glasses and usually a side braid?) are completely rude. When you ask about a product, other than giving a professional opinion considering they work for a makeup store, they nod and say "its...good." What? Today I went in at 8:55pm to grab a last minute concealer as Ulta didnt have what I needed (what can I say, I like variety) and one of the girls approached me immediately to say the tills were down and they wouldnt be taking any more customers. Not sure what their policy is, but anywhere Ive worked in retail, weve been required to stay open til the actual closing time. Not 5 minutes early on a Friday night.

Amanda Young

I dont know much about makeup but I am really into the skin care products and am expanding my makeup collection. I got a lot of help and samples of each with no pressure from the sales associate. I felt attended to. That was my first visit. My second visit the sales associate was very helpful however she may have been a little under educated in the products I was interested in (a lot of turn over?). Everyone was very nice. Will update if anything changes, but at this point Shad pleasant experiences.

Sabrena Mike

This place doesnt even deserve a whole star. The most rude/racist Sephora Ive ever been to! The workers basically stalk you if you are of any color and constantly ask if you need help. I couldnt even enjoy myself there & they had a worker from the clothing department come in and watch me while I shopped. Stick to online shopping if this is your nearest Sephora.

kristen napoli

I had the best experience at this Sephora location. Assisted by the amazing Lilly, I discovered a new beauty regimen and The living proof hair products. She really knows her products and was so willing to help!

Rose Lawrence

Sephora Bellis Fair-Jcpenny...I will rate them as a big fat - 0. & sad people that stereotype you for the color of your skin....#Prejudice does not get you know where in life I am #Brown & #Proud