Wheat Ridge Poultry and Meats

Category:	Food Producer
Address:	5650 W 29th Ave, Wheat Ridge, CO 80214, USA
Phone:	+1 303-233-0757
Site:	wheatridgepoultry.com
Rating:	3.8
Working:	9AM–6PM 9AM–6PM 10AM–6PM 9AM–6PM 9AM–6PM 9AM–6PM 10AM–4PM

Location

Photos 41

Reviews 8

Cass Jarvis

(By the way, these reviews average to a 3.8, not a 4.2.) We have been loyal customers for 40 years, now driving 40 miles to pick up large orders of meat ($500 range). The meat is top quality, and the butcher, Steve, could not be more wonderful. If it were for Steve and the quality of the product, I would rate this business a 5. Unfortunately, as several people have already mentioned, the owner, Francine, is so rude that I dont know if I can continue dealing with her. What a sad thing for a wonderful business to be purchased by someone whose customer service skills are nonexistent. I have NEVER done business with an owner who abuses her customers, which is what Francine does. After yelling at me for a few minutes when I tried to place my order with Steve, who doesnt abuse me, she hung up on me. Apparently, after reading these reviews, thats her MO. Can you even imagine a business owner hanging up on a customer? With her being the owner, what can one do? If its this bad for customers trying to deal with her, imagine what the poor employees go through. Francine clearly has some problems and I hope she can work them out without abusing her most loyal customers. Bullies should not have anything to do with customer service. THANKS STEVE!

A Private User

I must have been "assisted" by the same woman as Bert. I have been buying ground meat to feed my dogs for many months. Last week I thought I bought 24.5 pounds of ground chicken. When I got home and weighed it, I had 10 pounds. The packages were labeled wrong. I called to get a credit for next time I stopped in. The extremely rude woman on the phone wouldnt let me get a word in and ended up hanging up on me. I had to drive back down from Westminster to pick up more meat. The second incident occurred 10 days later. I had put in an order for 45 pounds of meat. During the 10 days, apparently the USDA said they could no longer produce ground meat for dogs (the USDA is not aware of any regulation to this effect... hmmm). When I called to confirm that my order was ready today, she said "we cant fill it." When I asked why I wasnt notified she said "it doesnt matter. The USDA said we cant do, so we wont be doing it anymore. I doesnt matter when you find out." Um, yes it does. I have a day to find food for my dogs! And, she hung up on me AGAIN!

A Private User

Call ahead, you can get just about any cut you want to your specification, they actually process the beef on site and it shows. No clumps of fat or pool of red dye like the grocery store. Their meat is superior to grocery stores and often significantly less expensive. Plus I love their friendly neighborly service. I love a bargain, and their "Bundles" are an excellent way to receive variety. If you call ahead, they can pre-pack it for you; if you want it frozen, theyll do that too with a days advance notice. If you walk in and want a bundle, they package it from the case, it isnt mystery meat or substandard stuff. But dont miss out on the frozen pies. Theyre generous and turn out beautifully. Ive been shopping here for a few years and cant possibly imagine any of the staff being rude. Jill and Bert sound like difficult customers, and if you look at their profiles, they only have one review. Read their reviews and its apparent they have no self control. Enough said about them.

Terry Kyriss

Stopped in this place today to drop off our Elk. One of the employees started cussing about a drop off they received from a federal agent. All of us in line could overhear this unprofessionalism and started talking about how unprofessional it was. Most of us stayed in the line until he said F the feds and F the military. Several of us standing in line were Vets and overheard him say this during his 10 minute tirade. A guy in line spoke up and asked him to please stop cussing and that many of us were Vets in line. He said F you, you can leave then. So several of us in line did just that and took our business elsewhere...... Between the 10 minute cussing session in front of customers, saying F the military while Vets were in line wearing military shirts and then telling us to go elsewhere after confronting him if I were you I would avoid this place!! Very rude and unprofessional!

Nichole Carter

I have been a patron of Wheat Ridge Poultry for nearly 30 year. My previous five star review has now been downgraded to a one star due to the lack of responsibility and respect for longtime clients that the new ownership group has shown. Last night I was charged $12 for a small watermelon and $15.99 for a jar of honey; neither product was clearly marked. And now that they have gone to digital receipts, it was only when I saw the itemized list on my cellphone that I realized that I had been charged such an exorbitant amount. When I contacted them with my concern, their response suggested that it was MY FAULT for buying them in the first place. Hardly but it is my fault for trusting a company that Ive been enjoying for years.

Jenna Lin

In the summer of 2012 I joined a meat co-op and have picked up my order from here as well as purchase other meat from this establishment for the past year. My family loves the quality of the meat and my husband and I love the prices. Although I can tell that the workers are understandably frazzled when there are ten to fifteen co-op women there for pick-ups along with other customers, I have never seen anyone act unprofessionally or rudely. They have always kind, patient, helpful, and courteous. Twice my order was not right and each time they went out of their way to make up for the errors. I only wish I lived closer. Thanks, Wheat Ridge Poultry & Meat! :)

Jon Shrum

Now that the new owners took over, this place has gone to hell. We only stopped by because we were close and wanted to get some hamburger. Boy, what a mistake. Filthy, rude, unprofessional, saw I think the new owner pick his nose wiped it on his plants and grabbed two steaks for a customer with out washing his hands. I could not get out of there fast enough. Please, Steve and Francene buy the place back and send the new owners out of town on a rail. The way this place has gone down hill, I bet you can get it back for a penny on the dollar you sold it to them for. I cant believe what they have done to your good name.

Jim Munday

I have been using Rocky Mountain for 8 years, and it has not been the same since the parents retired. The service has been terrible, the attitude of the staff is arrogant and dismissive as if the customers are bothering them. This past year, I understand that they had a fire and lost freezers, smokers, and storage, and I am sorry for this, but it does not excuse treating thier customers with disrespect. Even if I was to disregard this matter, there is no excuse for processing my order wrong 2 years in a row. I will never use them again.