Verizon

Category:	Cell Phone Store
Address:	110 Cooper St #100-A, Santa Cruz, CA 95060, USA
Phone:	+1 831-421-0753
Site:	verizonwireless.com
Rating:	3.1
Working:	10AM–7PM 10AM–7PM 10AM–7PM 10AM–7PM 10AM–7PM 10AM–7PM 11AM–6PM

Location

Photos 16

Reviews 29

Jennifer Lalala

No offense, but I almost cancelled my service because of this locations lack of customer service. After having multiple horrible billing experiences (double-charging insurance, etc.), constant traveling from Boulder Creek only to be dissapointed, and wanting to have my bill correct, these people kicked my boyfriend & myself out of the store! Why? Because we actually wanted them to do their job correctly. Absoutely rediculous. The only positive that came out of this nightmare, was another customers advice about going to the Capitola branch. So thanks to that nice person, because Capitola Verizon is the best.

A Private User

My husband and I went in to purchase new phones and we were taken such good care of by Ryan and Maureen. I cant recommend this store highly enough. Ive been to the Capitola store and there is always a long wait and so many other people. It is worth the time saved to find parking downtown and visit the downtown store. They not only helped us pick out the best phones for us, but also discounted our accessories by at least 30% and then they walked us through our new phones and told us to stop in a week later to go over any other new phone functions.

RecycledStereo

I went in to check my balance and make a payment today at their downtown location.When I entered the store there were no customers in the store and I asked to see my balance on my account.I also explained that account is under my wife"s name and she said If she could see my ID. I said SURE and after seeing my address,last name matched to her account info,I was still getting EVERY IDIOTIC excuse why I could not pay our bill .....????. AVOID THIS LOCATION....TERRIBLE CUSTOMER SERVICE AND I WILL NOT USE THIS LOCATION ANYMORE !!!!!

Bucket List Adventures

Usually service you would expect. Nothing special but nothing to complain until tonight. I had a lightening cord that was purchased last week. Im aware lightening cords are fragile but a week. They gladly exchanged the cord but the person that takes your name when you come in had the personality of a rock and talked down to me and other customers that came in after me. I hope the Pacific St. store fixes this customer service disappointment asap. The rest of the staff seems right on point.

Lindsay Clarke

While visiting a friend in Santa Cruz, my 3-month-old phone began malfunctioning. After a frustrating experience with Verizon customer service on the phone, I decided to go into the store. Tyler assisted me and was incredibly helpful. After ruling out a software issue, he helped me arrange to have a new phone delivered the next day. Tyler and the rest of the staff at Verizon went above and beyond to make my experience quick and easy. Thank you!

Jason Ames

I entered the building and gave my information. I proceeded to wait to be helped. I noticed that people who came in after me were getting helped before me. Someone finally addressed the fact that I hadnt been helped and I was skipped by several other customers. Upon my arrival I asked to charge the phone that needed to be activated. My request was ignored, and I had to sit and wait for the phone to boot before anything could be accomplished.

Charong Chow

Terrible service. My 9 year old, who loves mobile phone stores, asked a few questions about pricing and the salesperson was extremely rude. Hes a child! Talked to the manager Chad, but I seriously doubt much came out of our complaints. The store was completely empty and the salespeople are more into socializing with themselves.

Travis Koon

Actually located on Pacific, had good honest service. Edit: On a second visit, the service is actually pretty hit or miss. Dont buy prepaid items here! They will give them to you at the normal price but charge you the tax for the "device price". Save yourself $20-30 and buy them elsewhere

Rob Miller

Its a standard Verizon store. On the plus side, it wasnt packed with people and the staff were friendly if not particularly knowledgeable of the most recent phones. I believe this is the only Verizon in the area, so there is that.

Barbara Sears

Got a flyer in the mail for a free phone. They didnt have the phone in the store and the sales person was not interested in helping. We have 4 phones and 3 of them iphones so I am thinking it was more a bait and switch by verizon.

Kimber Rawlings

this really sucks. came from capitola store to cooper st. and it was the same rude atmosphere. I dont think I am scary looking and I know I dont smell bad, so what the hell is up with verizon?

Phil Drews

Lilly helped us here. Shrewd super knowledgeable and helpful i was there with my mother-in-law and she was able to move and talk and teach at both peoples paces. Very good experience

Judy Patterson

Needed assistance with loading contacts, email and certain apps, Tyler assisted me through the entire process. He was amazing. Excellent customer service. Thank you.

iracema torres

the workers are super slow , never check up on customers , bad customer service, they are a couple of workers doing nothing and people are waiting!!!!

A Private User

i had a great eexperince getting a phone. not like capitola where there is a herd of mutants wanting help. everyone was proffesional.

A Private User

Good customer service and responsive to my questions. Some upselling on phone accessories but I can understand the need to do so.

Joe B

The staff is usually very helpful. I give them credit because I know they put up with some angry customers.

Andrew

Had to walk in to deal with a warranty issue and the staff were very helpful and gave me the info I needed.

Brian Parquette

Malware on phones and scandalous verizon practices .... there a scam go to sprint save yourself the grief

Ari Newby

best cell service provider in the area but they are over charging for the service they provide