Verizon Authorized Retailer - A Wireless

Category:	Cell Phone Store
Address:	39050 Argonaut Way, Fremont, CA 94538, USA
Phone:	+1 510-790-9045
Site:	awireless.com
Rating:	2.1
Working:	10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 11AM–7PM

Location

Photos 10

Reviews 13

Jeremy Fincher

Summary: This store is understaffed, underequipped, and charges fees for things Verizon Technical Support says should be free. I went here this morning to get a new SIM card, after speaking with Verizon Technical Support. The store had only one employee on staff (a manager), and there were three customers in front of me. Heres what happened: The first customer was wrapping up when I arrived. He left. The second customer complained that her "volume down" button didnt work. Shed restarted ("a hundred times") and tried safe mode--of course, that required the broken button to work--and the manager sent her away empty-handed, saying that she needed to go to the Auto Mall Parkway Verizon store because he lacked the necessary diagnostic hardware. Of course, it took at least ten minutes for the manager not to help this customer. The third customer needed home phone service, and between conversations about the economy and various local places in the bay area, after only thirty minutes he was heading out the door. Of course, the standard "Yeah, its only $20" was followed, twenty minutes later, by an "Oh, but theres a $35 activation fee that I didnt tell you about before." Now, after 45 minutes, it was my turn. Technical support told me that the SIM card would be free at any Verizon Store, but the manager of this store told me that since it wasnt a corporate store, they charged $10 for a new SIM card. Having already wasted much more than $10 worth of my time, I acceded to the ransom. Ten minutes later, I had a new SIM card (which--miraculously--did in fact resolve my problem). So it took me nearly an hour to get a new SIM card that should have been free. I wont be returning to this store, and you probably shouldnt go there either. Head to the Auto Mall Parkway store instead: they have the staff, they have the equipment, and most importantly, they have the corporate oversight which ensures that you dont pay for things you shouldnt have to pay for.

Ian Moone

I went in on may 23 2016 to sign up for xfinity service. I spoke with a sales rep named Alan. I had all my information and what package I wanted I paid the 100.00 deposit in cash. I signed the keypad as I was directed and proceeded on my way home. I was scheduled for installation on may 28th 2016 between 8 and 10 am. Well I just got off the phone with customer service and they have no information regarding the installation and as it turns out my name isnt even in the customer information it is someone elses. And under payment details it has it as paid by credit card not cash. WTF. ... So I am going to the store and demanding this be resolved I have already contacted Seven on your side and the Verizon /Comcast headquarters. This is a sham

dharris58

We had to leave the store on Christy St., Fremont (Pacific Commons) because nobody was interested in helping or acknowledging us. Had the exact opposite experience at the store at Argonaut! When we walked in, an employee asked us to sign up on a waiting list. All available employees were helping employees and had pleasant dispositions. Every couple of minutes someone would acknowledge customers who were waiting and say someone would be right with us. Ended up getting helped by Luis, who was very professional, courteous, and customer focused. A very satisfying experience at the store on Argonaut. Hard to believe it was so different 10 minutes earlier at Christy Street.

Allen White

my experience with christi street was extremely bad. i complained and complained online to verizon. and then i had to make an appointment with christi street through a 3rd party and when i got there i was given pat answers to all my complaints. my cellphone doesnt receive certain text messages. pat answer-your cellphone does not receive smart phone texts-yet i pay for unlimited texts. after several complaints and being told my cellphone is an inferior cellphone even though it is brand new. apparently verizon sells inferior service and cell phones. going to arganaut way and well see if things are different there

Jaime Leon

I had been looking for a cover for my new galaxy S7. I went to Target, radio shack, CVS but no one had any. This store did. The rep. That helped me was Herbert and I have to say he was very efficient, knowledgeable and helpful. He told me of another option I had on my account for a free tablet that I hadnt been told about when I bought my new phone. He explained everything to me and was very helpful in setting it up. He was very patient which I really appreciated it. He provided excellent customer service.

Jenny Wang

i dropped in to ask for a SIM card at this store and they said Ill need to pay $20! I left the store right away and called customer service to order the SIM card for free. While I was on the line with customer service, they told me they could not locate this store as one of the authorized retail store they have in the system and SIM card should always be free, over the phone or at the store. This store seem too shady. I wont ever come again.

Val Draper

Poor. Retail store big difference big mistake. Plan not explained. No longer under contract , now pay device fee for 20 months on top of plan fee. Monthly bill now higher then was told. Quick verbal talk sign here sign there. Promotion offered. Needed info. Was refused help. Went to promotion company to obtain information which was beyond time consuming. Will not go back or refer to this company ever again.

Darrell Benner

Go to a REAL Verizon store ! The only reason I rated them One Star is because Zero Stars in not an option. This "Authorized Retailer" is the worst Phone experience you could imagine. Upselling and hidden charges and then resistance to making refunds and a general lack of honesty. Verizon should pull their franchise to protect Verizons good name.

Imad Haidar Ahmad

I did a device exchange for one of the lines on my account. I was charged 27$ (because I needed a different size SIM). This didnt make sense to me. I called Verizon afterwards and they told me I got charged because it is a retailer store. Two weeks after that, I did the same thing again at the store in union lan ding and I paid ZERO DOLLARS!

Katherine C.

I bought two iPhone 7 plus and one of them was an upgrade from a regular 6 plus. They said the total price was $204 a month. When I checked my bill it was more than $350 I called Verizon and asked them why my bill was like that. It seems the people at that place told me the WRONG price!! Looks like I wont be going here again.

Lvxinyi Xinyi Lu

欺骗性消费，隐藏性消费，非常不好，次月一看帐单，多出很多钱，我从未给过1星，这次破例，实在是坑人的店，有损Verizon公司形象

Kathy Chau (982katchau)

It was horrible!! I bought an iPhone 6s on a full retail price for $599 and when I went to check out the total price was $799 and they added a glass screen for an extra $100 that I didnt even ask for this is outrageous!! I will never go here again.

William Bryson

For a Verizon store, this place is as good as it gets. The staff tries to get it right. MUCH better than corporate Verizon stores.