Albert Lee Appliance

Category:	Appliance Store
Address:	18620 33rd Ave W, Lynnwood, WA 98037, USA
Phone:	+1 425-670-1110
Site:	albertleeappliance.com
Rating:	3.9
Working:	9AM–7PM 9AM–7PM 9AM–7PM 9AM–7PM 9AM–7PM 9AM–5PM 11AM–5PM

Location

Photos 75

Reviews 13

Justan Cook

Four stars for the sales team, zero stars for the support team We went in to find a new dryer and worked with a great salesperson. They were friendly, knowledgeable and assured us that as a company, Albert Lee will take care of its customers. I believe that this is what the salesperson believed. Fast forward 3 months and our son became terrified that the Kraken had taken up residence in our dryer. After a listen, I thought so too. I called Albert Lee for information about the warranty and was forwarded to their support team. I was connected with Jason, who was an absolute nightmare. After being on the receiving end of accusations, belittling and a raised voice, I sat in disbelief after being hung up on. I was then sure that the Kraken is not in our dryer, but wearing ill fitting khakis in a cubicle somewhere in the Seattle metro area. I did, however, receive a phone call from The Appliance Hospital about an hour later, and they were nothing short of amazing to deal with. I asked if they sold appliances. They do not. Six months later I was told that, “the Kraken is back”. I cringed at the thought of having to deal with that a-hole again, but such is life. When I reached out to Albert Lee this time, I was only now informed that they are not a ‘servicing dealer’. They don’t touch what they sell once its out of their warehouse. I wish we had known that before. They offered to patch me through to the support team, to which I replied that under no circumstances would I want to speak with Jason again, and explained why. “I’ve heard that before” was the reply. I was stunned. After I was connected to a different support person, I asked what to do about the dryer should we have the same issue again after the one year warranty expires. "Google it" was the response, and they would "do me a favor" to call their recommended repair service. I will google it. Right after I finish this review. I will also start looking for replacements for two other large appliances. Just not with Albert Lee. The take aways: Albert Lee is happy to sell you an appliance for more than other retailers Albert Lee has no interest in dealing with you after the sale The Kraken is real Albert Lee’s support staff is hostile - and the company knows it, evidently Albert Lee’s support staff is confident that your business doesnt matter

Jordan Rinaldi

I went into Lynnwood Albert Lee Appliance two weekends ago (3/4/17) and ordered a Whirlpool refrigerator and Whirlpool washer and dryer. We were told by multiple salesmen that we would absolutely be able to order the appliances and receive them on the date we needed them which is 3/16/17. (We will be in a new house on the 15th without appliances) We were also told we would receive a phone call around 3/10 with an update. We never received a call so today (3/14/17) we called Albert Lee and we were told we would not be getting our appliances until 3/27. They have the appliances in stock but they just wont deliver them until its convenient for them. We should never have been told we could have the appliances delivered on 3/16 if they werent completely sure of it. We asked for our money back and were told that wasnt going to happen. We asked to speak to manager and were told that they werent in today. We were also told that because we live in Arlington could be why we cant get our appliances on time. The fact that we were lied to about the delivery date is one thing but being told we cant get our money back so we can get our appliances somewhere else on time is outrageous!

Deanna Townsend

I came in for the Seafair sale and got immediate help. Im remolding my kitchen and I needed every appliance, stove, range, microwave, refrigerator, range hood, dishwasher. The salesmen (Mike) was great he was very patient and answered all of my questions. I will definitely shop here from now on!

Steven Means

We have gotten our kitchen set here 3years ago and just recently got a washer and dryer Derek has helped us both times. He is a great salesman not overbearing doesnt push a sale, and he was great with our two kids. Prices are actually cheaper than the box stores and a better overall experience.

Emily Cressey

The store was very clean and well organized. I was greeted by a receptionist at the door, and a sales associate was very helpful in answering my questions even though I was in the pre-buying research phase and had my whiny kids with me. ;)

Shiraz Cupala

Fantastic selection, prices and service. I was surprised and impressed the freezer was less expensive than at Home Depot. And far more knowledge about brands and quality.

William Hogan

Helpful, knowledgable staff. Got help quickly. Geoff knew when to help and when to step back and give us a moment to shop. Will buy appliances from here, from now on.

Mia McCurdy

I dont understand why anyone would shop here. The same appliances for twice as much as Lowes and Home Depot. Yes they have the fancy ones too, but still!

Ido Ohad

Prices are not so great, service isnt either. We had a really bad delivery first time. Second time was way better.

Nick Helseth

Little pricey, but salespeople seemed knowledgeable and not pushy. Watch for sales, I think.

Rebecca S

Great service and the prices were competitive.

Roget Luo

Friendly staff with tons of choices.

Geri Messer

Great selections