AT&T

AT&T, 1206 El Camino Real, San Bruno, CA 94066, USA,

Category:	Cell Phone Store
Address:	1206 El Camino Real, San Bruno, CA 94066, USA
Phone:	+1 650-737-0313
Site:	att.com
Rating:	3
Working:	10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 11AM–6PM

Location

Photos 21

Reviews 8

Rodger Keesee

I spent two hours in this store on an uncrowded Thursday morning to get a MiFi Liberate. Two reps could not get the MiFi working even when attempting to connect with their own phones. I called a knowledgeable friend who suggested it was a problem with the account setup. After two hours I said I had to leave. They said they would continue to work on it and wrote down my phone number to call me when they got it working. I waiting another 4 hours for a call back but no one called. I called the store to get an update and after being disconnected twice (I had to call back a 3rd time) someone finally answered the phone with the single word "hello". Then I was put on hold for well over 30 minutes and then I hung up. During this time I got an email to fill out a AT&T Customer Service Survey. I clicked the link to tell them about my crappy experience but the web page did not allow me to take the survey because I have a business account and not a family account. I checked my account website and I was being billed for the MiFi even though I didnt leave the store with it. This is a small example of a long-term trend of very large companies creating pointless stress with everything they touch. Cell phones really dont allow us to do anything new, they simply save us some time. But clearly they are costing me time in the money I spend on it and the hassle and stress they create. To improve my quality of life, I intend to arrange my life such that I dont need to depend on large corporations for anything. We all have a choice.

A Private User

Im a fairly patient and even-tempered person, but Ive left angry after each of my four trips to this store. The staff are unhelpful and if theyre good at anything, its at coming up with excuses for not being helpful. I agree with the previous poster that the sign-in procedure is very aggravating. On my most recent trip, I was told that I would have to wait 30-45 minutes to buy a handset. I didnt need any sort of consultation or for any changes to be made to my plan - all I wanted was for someone to go pick up the box from the back room and swipe my card. Ill skip the details of my other experiences with this stores staff, but they dont (or cant?) give straight answers to simple questions, and were rude when I tried to buy a battery for a phone that was "over a year old". My wifes iPhone is the only reason we still use At&t, and shes even considering giving it up - despite being a lifelong Mac fanatic - just so we can get away from At&t.

Logan Yang

Ive been here several times, long wait and average service before. But yesterday there was this rep who was absolutely rude and knew absolutely nothing about his stuff. I explained that I traded in my last two iPhones and got credit back but he just denied that that services existence. I was shocked by his attitude when he claimed the trade-in plan I actually used twice before didnt exist and doesnt exist now. I wonder how his brain is wired?? Can I also deny your own existence? After that I asked him another question about my commitment in the UVerse plan. He called some help center for a ridiculously long time and had me wait there without saying anything. I waited until the sun was down and he told me an ridiculous answer about an early termination fee which was way off. Then he didnt even say anything and just walked away. I think the name is Sean.

Rob Hall

On December 12, I came, for the first time, to the AT&T store located in San Bruno looking to upgrade to a new iPhone 6. I just wanted say that I received some of the best customer service I have ever received. Blanca Smith, my sales consultant, and she did a tremendous job explaining all my options and answering my questions, all without being pushy. She also helped steer me to a wireless plan that was a better fit for my family. In addition, she went above and beyond by calling AT&T U-verse for me, after I left, to help reduce my bill (I was thinking of canceling my cable service). She called me later that night to confirm the changes. Unreal. I was compelled to write a letter not only thanking Blanca for her customer service, but praising AT&T for hiring and training her. Well done. I am now a very happy AT&T customer.

Mikhail Dron

Terrible customer service. I came to pick up my online order and waited while 3 employees (not busy with customers) were just looking at me. Finally I had to leave for work without my order. One of the employees was busy watching the door, the other one had to leave (for a break at 11.50? ) and the third one just looked at me and went to the back of the store. None of them could find 1 minute to bring me my order. It was already paid for and I did not need any services from them other than let me pick up the freaking box. I also stopped by the store yesterday, but left quickly because all the sales people were busy with customers. And I chose store pick up over shipping thinking it would be faster!. Now I have to cancel the order and get something similar somewhere else. Thank god my main cell phone line is not on AT&T :)

Steph Wong

I like this store more than the one by my house. Ive been here twice in the last month for two separate services. Once was to get a nano sim for my phone and the other was to change our family service plan. Tre helped me the first time and was awesome. He helped us knock a few bucks off of our bill. He also suggested we switch plans due to our data usage. He quoted us, but didnt push us to switch. The second time we came in, we were ready to switch plans. Jayy helped us with that. She got us the quote and explained everything to us. Definitely a nice store with a ton of parking. Get here early (even before the store opens) to make sure youre in and out quickly!

A Private User

AT&T has a procedure where you sign in as you enter the store and then wait for someone to help you. What if you just want to buy a gift card or a phone case? Sign in and wait. I waited for 45 minutes before I talked to the manager telling him all I needed was a gift card. He said "there are three people still ahead of you sir". 10 minutes later my name is finally called and it turns out they were out of gift cards. Not even an apology for having wasted an hour of my time. Go to the downtown store in San Francisco and avoid this store unless you have plenty of free time and dont mind horrible customer service.

David Erb

I needed a new SIM card for my iPhone, and got to the store a couple minutes before their scheduled 6 PM Sunday closing time. Jessica greeted me as soon as I walked in, asked what I needed, and explained that they had 12 people in line and would probably take 90 minutes to get to me if I needed the phone set up. If I was willing to call myself to activate the SIM, she could get it right away. I agreed, she grabbed me a SIM card, and I was on my way in about 1 minute. Activation went fine (a 5 minute call to a toll-free number when I got home). One of the better experiences Ive had in a cellphone store.