Kay Jewelers Outlet

Category:	Jewelry Store
Address:	6800 N 95th Ave, Glendale, AZ 85305, USA
Phone:	+1 623-877-3372
Site:	stores.kayoutlet.com
Rating:	2.8
Working:	10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 12–5PM

Location

Photos 19

Reviews 11

Josh Vos

This is the worst store I have ever been too. I ordered a enhancement band for my finance and it had to be re sized because she has small fingers which is fine. The sales person told me thats no issue but will take two weeks. Which was fine but we informed them the wedding was about a month away. They said no problem it will be done. We waited the two weeks and nothing so we called them said it couldnt come in at the size we requested but would be 1 size to big and we understood. We said thats fine we can deal with it after the wedding and get it fixed. So we called today which was the day they says they would call us and let us know to pick it up. They informed us they wont have it for a few more days and it cant be done to the size we want we have to custom order one. So we asked for a refund and they said come in and get it. We went in later that night and asked for the refund the lady who helped was very polite but the manager just sat in the back and didnt acknowledge us or say anything. Moral of the story dont do business here they have the worst customer service out their. I will be in contact with the store manager and corporate to make this correct. Talking to Steven the manager is a waste of your time I did over the phone. GO SOMEWHERE ELSE.

Julia Rich

Recently went Kay jewelers on Dec 18th to look at engagement rings and worked with Stephanie. She was wonderful . My fiancé went back the next day to purchase it. Then when I had to go back For fitting , they told me itd be available Jan 19th. Never got a call or email & then when I had to personally call they told me it was "back" on the 11th on January. Coming in tonight, I worked with Caitlyn who then told me no work had been done to my ring and it was the same size . After that I was ready to return it and she asked me why. Maybe because it still isnt sized? Horrible customer service . Seriously going to be cancelling the account I have with Kay jewelers . What a waste of time. Dont recommend

Justin Davis

Went in tonight to look at rings and was completely ignored. Finally got a guy to help us and he barely had the time to show us one ring with attitude I might add. I said how about a different ring and looked back and he was gone. My girlfriend and I were flabbergasted that he just walked away to go hang out behind the other counter. I have been in here multiple times with good service but this time made me want to never go back.

Jorge Tarango

They girl who helped me out was great. We had to get the ring resized whitch took 10 days then the ring came back not clean so they sent back whitch took a week nd then came back missing a stone nd got sent back which took another week nd came back with loose stones nd got sent back. Its been almost a month since we seen it. I would not buy from them ever again Very unhappy with there outside company.

Marco Kelly

Honestly I forgot the guys name that helped me but he is very well prepared for his duties of making the girlfriend say yes to the right ring . His customer service was outstanding . I will be going back because I got the warranty and the guy told me all about the benefits of having the warranty which I recommend everyone gets . Its the guy the rolls his neck a lot. Very helpful.

Gilbert Rubio

Fiance and I went to look at Male rings and were completely ignored. Walked around to look for the ringss , sat down and Waited for half an hour, made eye contact with an employee and we were still not acknowledged. We have purchased ratings and rings before at Kay jewelers and have always been greeted well. This orgination was rude and un-professional.

Shannon Martin

We have been going to this store for well over a year and always get great service. Anytime that we go in for a cleaning or our 6 month inspection they have always treated us kindly. I have recommended many people to go there since they know the products well and they have great prices.

Leslie play list 1

Stephanie is just awesome. I came in ready to return a bridal set I purchased not even a month ago due to billing issues. She heard me out and helped me solve the issue and on top of that gave me a better deal. Excellent customer service. I appreciate the help and value!

Pac Rascon

Went in with the full intention of buying some chains and was completely ignored and surprised with the lack of service. Needless to say I will not be returning and I wouldnt recommend anyone to go

Anna Andersen

Had an amazing experience here. The staff went above and beyond for our wedding rings. They made a life long customer.

Ashley Nelson

Kay jewelers are the best place to go for your jewelry needs