Category: | Jewelry Store |
Address: | 3602 E Ray Rd, Phoenix, AZ 85044, USA |
Phone: | +1 480-706-1850 |
Site: | ganemjewelers.com |
Rating: | 4.7 |
Working: | 10AM–6PM 10AM–6PM 10AM–6PM 10AM–6PM 10AM–6PM 10AM–5PM Closed |
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Abdallah Nawfal
My Experience at Ganem Jewelers was nothing short of extraordinary from start to finish. This is exactly the level of service you expect from high end watch stores. My experience began with Laila who was very welcoming from the beginning. She was hospitable and helped me chose the perfect watch. She was extremely knowledgable and experienced. We had to put in a custom order for an IWC watch to be shipped from Switzerland and she truly made this experience easy and fun. I was updated regularly and she was there to answer all my questions at any point in time whether by phone or text. I could not be any happier with my watch and the service provided by her. I have purchased many watches in the past but nothing at this level of customer service. It really changes the whole experience. Thank you Laila and thank you Ganem Jewelers. It definitely wont be the last time we do business.to anyone in the market for high end watches(IWC, Tagheuer, Breitling) Ganem Jewleres is the place for you.ask for Laila and she will take care of all your needs. Will be recommending her and Ganem Jewelers to all the people I know in the market. Thanks again for the lovely experience.
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A Private User
Cant say that Im thrilled. The first time I took in my Breitling for maintenance and it came back with jeweling pretty much obliterated from the crown. You know, thats only $400 or so to repair. Being a glutton for punishment, I took it back in for maintenance when the watch stopped working - again - and nearly two months later I *may* be getting it back. I could understand if I was told that up front, but instead I was told that it would only take a day to repair and "Ill call you back tomorrow" by the watch repair guy. Needless to say, after countless voicemails *not* being returned and nobody else having a clue as to the status of the watch - I wont be going there again. Id rather knowingly wait longer and pay more to Breitling to have it repaired properly than give it to Ganem again. If any of the owners are reading this - you all may actually want to invest in a CRM system before you irritate more customers.
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A Private User
Buyer beware! If u plan on doing a layaway with this location run before you walk in. I started a layaway on a diamond for a ring that was going to be made and decided a year later to cancel the layaway. Even though they never made a phisical ring and the only thing they had was the diamond on hold, they refused to refund the money that I put towards the ring. The floor rep then tried to tell me that there were now restocking fees so I asked for the manager. The manager tried to say its was a design fee since they had to make a picture to show what this ring would look like. All these so called "fees" were never explained up front and there is no paper work that they could show why i was being charged. Needless to say the manager said he is not refunding any of my money since I told him i would report this to the BBB. I hope no one ever has an experience like I had with this company.
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Emily Merrill
I am designing my engagement ring at Ganem and I couldnt be happier. I was referred by my moms friends to come here. Ganem has been great to my boyfriend David and I. Wendy is very helpful and full of information. She knows what she is talking about and the best part is that she isnt pushy and has patience if you are indecisive like I am. Wendy listens to your ideas (including budget) and goes above and beyond to find what is perfect for you. I also took my sisters broken necklace in to be fixed and it came back beautiful. Furthermore, they recently held their annual estate sale. I found a perfect Howard Miller wall clock (620 226 model) for my Dad and I know he will love it. You cant beat the great price either! All in all, Im excited to see my finished engagement ring when the day comes. Thank you Wendy and everyone at Ganem :)
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A Private User
My girlfriend and I visited Ganem to purchase a ring, and even though we arent wealthy and are far from affluent, Ganem treated us warmly and as if wed been shopping there for years. Theres no air of pretentiousness, no arrogance. Other jewelers in the valley can be cold, especially if you arent wealthy or they conclude quickly that you cant spend enough money, but we felt welcome at Ganem immediately. Its family-owned and operated, which I think makes a big difference. I dont think our experience is an exception either - Ive seen how they interact with other new customers that walk in, and everyone is treated the same, with respect and patience. I cant recommend Ganem highly enough.
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Trapper Parsons
My first time into Gamen was to have some watch batteries replaced. I was expecting to pay around $50 ( I had several watches with me) and they chose to do this for free saying we only ask you come back and buy something nice for you lady some day. Well that I did for sure. So after a aquamarine necklace, Shinola watch and a beautiful custom engagement ring I officially have a a jeweler. Wendy has been the kindest, most patient and best person to work with. The entire staff is amazing, but you cant go wrong with Wendy. Ive refered several friends to Gamem and you should too. To go anywhere else is just a waste of your precious time.
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Martin Gonzalez
Ganem Jewelers is the best! I really enjoy going to Ganem Jewelers. I have been going there for years and have purchased many gifts for lifes special occasions. l love shopping at Ganem Jewelers because from the moment I walk into their store feel Im in a special place then I am warmly greeted and served by a very polite and professional staff who are very knowledgeable about watches, jewelry, and diamonds. Among other things, they helped me and pick out my wedding ring and then on top of that I think their prices are very reasonable.
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Anthony Monico
No pressure. No hassle. They are a business so they need to be good salespeople... but they were great! I told them my budget, and they didnt try to take me out of it. Rather they kept me in it. I didnt feel like I was being taken advantage of, and in fact, they made me feel welcome and taken care of. I was bummed out yesterday too because I looked like a hot mess and hated life because we just lost a dog, but the people there cheered me up and were so supportive. They earned my return business! Thank you!!!!!
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Brittany Engelmann
Wonderful customer service and selection. They took the time to work with me and my now husband to design my dream engagement ring. Each time Ive returned, Ally has remembered me and my husband by name and the ring we purchased. She has always been cheerful and a great help. The turnaround time for the diamond on my ring to be tightened is always quick; I dont wait a week to get it back, which you do with some other jewelers. I have recommended Ganem to a couple of people and will continue to do so.
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A Private User
Took a very expensive watch in to Ganem jewelers to be repaired and did not get back the same watch and band. Never left the store and brought it to the attention of our salesperson who in turn turned it over to the owners son and one year later Ganem jewelers refuses to make the situation right. Horrible customer service... After doing business there extremely disappointed in the treatment received by Ganem jewelers. Would not recommend this store.