GoWireless Verizon Authorized Retailer

Category:	Cell Phone Store
Address:	756 S Gilbert Rd #107, Gilbert, AZ 85296, USA
Phone:	+1 480-941-6708
Site:	gowireless.com
Rating:	4.9
Working:	9AM–8PM 9AM–8PM 9AM–8PM 9AM–8PM 9AM–8PM 9AM–8PM 10AM–6PM

Location

Photos 11

Reviews 10

Candice Tippey

We had been dealing with our local store for several months and Verizon on the phone but it took one visit to this store with ALEXIS to finally fix the kinks and make me a happy customer not one that was so fed up I wanted to cancel everything. And even with this store being 3 hours compared to our local which is 15 minutes I will never go anywhere else. Her customer service skills are amazing and she is by far one of the most pleasant and HONEST people I have dealt with in any industry in a long time! When she realized the problems I was having she right away put me on the phone with the right people instead of pretending she could fix it or trying to just sell me more products or trick me into another contract like our local store had done.She was so patient helping not just me but the customer service rep on the phone (Christopher) understand what was going on and was an excellent go between to make the call successful for all involved. At the same time she showed me a plan that looks to be a great fit for our family and did a complete break down of costs and saving which NO cell company had ever done before. Though I didnt set up our new phone plan last night because I am waiting for all the changes go through my husband and I will be driving the 3 hours back to Gilbert in the next week or so to set it up with Alexis! I recommend going to this store because even if you dont get to work with her, you get to work with those she has trained and good customer service is hard to come by.

Tony Louangrathphithak

We were on our way to have lunch and try to search for peiwei in the area but guess what? No data service of course so we decided enough is enough. Kept driving till got service and did a quick search for any "Verizon Gilbert" stores. Tada we had a hit and stumble to this store. We walk into the store and everything was very organize and notice they had tons of available accessories on their walls which is a plus cause I hate waiting. :) We were greeted right away by a gentlemen name David. He was very helpful and concern that I was displease with my current phone and provider T-Mobile. David was such a great help with explaining the difference between plans and phones. He was able to give us a wonderful demo of the new iPhone 5 and its functions man after that demonstration we were SOLD. We ended up getting the iPhone 5c and 5s. For the amount of time we spent at the store and all 100 questions I ask David he never lost interest and was still concern to make my experience there a delight. Great customer service and positive atmosphere . I would recommend this highly for anyone in the area to stop by and check out their accessories or needed to change service or get upgrade. This is the place to go to it was a one stop shop!! Thanks DDavid!!

Cody South

The GoWireless staff members Aaron and Cassie, supported by their manager Massoud, were outstanding in assisting my 86 year old father with numerous account problems. If it wasnt for their friendly assistance, we would have discontinued our 17 year long relationship with Verizon. Verizons call center "customer service" is deplorable with 24 minute wait time, their reps rude and lack social skills, and their manager, Willie Norris lacks management skills, knowledge and the common sense skills to retain customers. Aaron came up with solutions to reduce account costs even though "corporate" refused to work with us. Aaron & Cassie spent a couple hours resolving issues both on-line & dealing with the call center for us. Hats off to this staff for their wonderful attention to detail & customer service.

A Private User

I went in to MyBullfrog to get some assistance with my iPhone. While I purchased the phone from a different location, I preferred MyBullfrog because when I purchased my tablet, they went above and beyond to help me. I did not have the same level of service at the other verizon store. From the moment I walked in Alexis greeted me with a smile and a courteous demeanor. She was not only able to resolve my phone issue, she helped me with other questions about my account and provided me with additional preventative measures. Alexis was efficient, kind, so thorough. While she was the only person who helped me, everyone else in the store was smiling and polite. I will certainly return to MyBullfrog and recommend them to anyone who will listen.

Susan Horan

The quality of service and personnel at this store is far higher than any other wireless store I have gone to. Adriana, Francisco, Masoud, and Mike have each helped me on various occasions. They are all very knowledgeable about the features of the wireless devices and service plans they offer and convey information and choices in an easy-to-understand format. I did not feel any pressure to buy or upgrade but ended up doing both because the prices were just too good to walk away from. I enthusiastically recommend this Verizon Wireless store over all of the others in this area. You will not be disappointed.

James Moreland

Yesterday afternoon (05/28/17), my wife and I decided to add her elderly parents to our Verizon family plan. Luckily, your customer service representative, Scott, was working. With patience and professionalism, Scott facilitated the transfer of my in-laws existing Verizon account, retained their original phone number, and reset and activated an iPhone 5S that we supplied. This entire transaction was completed in approximately 20 minutes! We cant say enough about how satisfied we were with Scotts performance. On a scale of 1-10, it was a solid 10+!

Ray Thomas

I came in with a defective phone and Kim quickly helped me figure out options to upgrade because insurance wasnt covering it. He talked me through the price differences and bundles from the edge program and a regular 2 yr contract. He made everything simple and a smooth process with transferring devices and set me up in a timely fashion to be ready and set for my phone. He also put my accessories on there as well and made sure I understood everything and was satisfied before I left, definitely recommend this store to anyone in the Gilbert area.

Chris Daniels

I would give 0 stars if I could. They gave me the Bait and Switch! Signed up for 2 phones buy 1 get 1 free and 2 weeks later received a text that they screwed up. No free phone like I was told. Customer service doesnt respond back to emails and trying to contact the store manager is impossible. Dont worry, they will wait for you to complete a survey giving you free store credit for a perfect score then they will go back on your deal. Buyer beware!

Jacob Clark

Nice employees, no pressure, good location. Unfortunately wont give it five stars because I called ahead before making a trip here to ask if they had privacy glass screen protectors. The guy on the phone said "yep, yep, yep!" They dont. The employee was apologetic and nice about it, and explained that a lot of their calls go to a call center. I dont believe this for a second, but he was nice and not pushy. Oh well, next store.

Becky Avenenti

On 8/31/2015, I had a problem with my I-phone blacking out and stopped in at this Verizon store at Gilbert Rd and Warner to get some help in restoring my phone back to usable mode. I was fortunate to have a young man by the name of "Preston" wait on me. He resolved my problem in no time at all and was so very nice and informative. He saved me a huge headache and for that I thank him! Hes a great ambassador for Verizon.