MetroPCS Authorized Dealer

Reviews 11

J

J Streck

My dad is from out of state and already had a Metro PCS account. He came here with my sister on a Monday and was told the phone he wanted would be available to him on that Thursday, but he didnt currently have any in stock. He told them to come back Thursday and he could get a screen protector and a case for 50% off. Long story short, I bring him in Thursday for the phone, the man (who I will choose not to name) did not even remember telling my dad to come back in and told us he had 10 of the phones the day before (Wednesday) but he sold them all. So, I explain to him that he was specifically told to come back to get his phone today and that I gladly would have brought him Wednesday had he told us thats the actual day hed be getting in the new phones. The real issue here is that when you tell a customer you will do something, you need to honor your word. He could easlily have written my fathers name down and saved him his phone. We ended up going to a location a few miles up the road who helped us out for the same price and unfortunately this location did not get his business because of it.

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VI

Victoria Willmy

Worst store Ive ever been to. If you call, you can call 10 times in a row with no answer. When they answer they cant help you. Theyll tell you to call back or come in Saturday when the owner, Chris, is in. Chris will tell you he knows nothing and needs to speak to the employees from during the week. Then you will start the cycle over and if you get frustrated the employees threaten you. There "New management" is equally ineffective. If you want to pay for a broken phone, to be threatened and to get nothing resolved go to this store, otherwise go anywhere else. For as much as they bad mouth other locations, you would expect at least a little better.

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HO

hogadabugada Detroit

Best Metro Customer Service Ive Ever had dealt with, Ive been with Metro PCS for 8 years now and ive never had one problem + my bill is consistently the same, never changes. Customer service is great and the young man will break done every single promotion and will make sure that you have the best plan to suit yourself. 5+ stars!!!!! Excellent

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JA

Jason C

Very helpful! The guy that helped us out was awesome, answered all of our questions. No wait time, great customer service. Switch two lines over with different carriers, totally painless. I recommend this location!

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JU

Junior Gonzalez

Amazing service. Quick and professional. Got my phone in under an hour transferring my service. The girl here knows what shes doing.

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И

Ирина Иванникова

Продавец молодчина :)

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SH

Shawn Smith

Staff was friendly and helpful switching me over to a new plan. Thanks!

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E

e sh

hooked me up, charged me $20 less than the first store tried charging me

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LI

Liana Williams

Awesome service And great phones.

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SO

Sophia Betancourt

Very helpful staff.

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HE

Heidi Goswick

Liked it

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