Sears

Category:	Department Store
Address:	301 Southcenter Mall, Tukwila, WA 98188, USA
Phone:	+1 206-241-3400
Site:	sears.com
Rating:	2.4
Working:	10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 11AM–8PM

Location

Photos 100

Reviews 8

Henry Quiales

I just got a email for the leasing company that you use. They told me that my payment was late because the card was expired. I asked them what lease? They should have ended months ago. The lady informs me that the leases only end once you decide to buy the item. So I asked her what was the cost to buy the items figuring that it couldnt be much. She tells me one lease is $290 and the other was $410. I was shocked considering the original purchases was for $316 and $431. I have been paying $31 a week for one and $78 a month on the other. I asked her why they want paid off because the both stores said the lease was for six months. She tells me that the payments dont apply to buyout of the merchandise. She then instructs me to contact the store. So I call all three stores that I spoke about the lease. All the store managers tell me that the leases range from 3 months to a year. They all told me that they no longer own the items and that the leasing company is the party to deal with. So I ask why are you selling a law that has a set term for payments if you are not actually paying anything toward the items? Why did the different stores in three different counties use the exact same sales approach that the lease was for X amount of time or that you can buyout early? I wasted over a thousand dollars on something that I could have bought that day. The only reason I leased it in the first place was for installment payments on my credit report. Which they didnt even report. So all three managers said I needed to call the leasing company back and work with them. So I called them back and simply asked for a address to mail this crap back to as it was cheaper to buy the items at full retail price since the items are all discontinued. They gave me about 20 minutes worth of why I should keep making payments. Needless to say. Im paying postage to mail two full-size air conditioners and a tool box back to them and to be left with absolutely nothing. That was a pretty criminal act to offer a service in such a deceiving way. No wonder your company is failing so horribly. Its really sad when prey on costumers in ways that make Wal-Mart look like saints.

Audrey Fiala

I am TERRIBLY disappointed with Sears and their current customer services practices. I was in the process of buying a patio set from the website which was on sale through 3/7/15. (No note of time zone or time for that matter on the product page or additional details). When I went to check out, at 11:15 PST the price in my cart changed, increasing over $200. When I contacted customer service they said there was nothing they could due because sales and at 11:59 CST, which I should have known. How can I possibly know what time zone the company follows if it isnt included in the sales information on the product page. I even took a screen shot, and copied the text to show customer services and they continued to tell me CST is clearly marked which it isnt! Over $200 and a time zone difference, Sears has lost a customer and belittled me saying I can clearly see something that isnt there! So disappointing. I remember when Sears valued their customers.

Elizabeth Adams

Sears called yesterday to tell me that my mattress delivery would be delayed a week. I called to see if there was anything that we could do to get the delivery back to the scheduled time, as I need the mattress for guests. The delivery department said I should call the store to see if any of the mattresses were in stock. They did not mention that stores dont carry inventory. I called the Southcenter Seattle store, and the sales person was extremely rude to me and cut me off when I was trying to explain the situation. She was very accusatory and made me feel like an idiot for even thinking there would be inventory in store. I am just trying to solve a problem, and I would hope that customer service would be problem solving as well. Very poor experience.

Luke B

A washer and dryer purchase should not have to be so complicated. The salesperson we were dealing with was annoying! I wanted a cheap basic set for a rental and she took me straight over to the high to mid level washers. Every time we got near the basic set she would continue to talk to us from the higher end models. Then she almost seemed angry that we were taking our time thinking about it. If it werent for the free delivery and set up at the time I probably would have walked away and gone to another big box home store. Look around for 20% off coupons if you absolutely have to go here. I have a feeling that Sears will not be around much longer if they continue to operate on their outdated buisness model.

Jason McCrory

If you enjoy standing in the store watching Netflix and not being helped by anyone, this is your store!! For the second time in a row weve come to the jewelry stand and waited over 35 minutes for someone to assist us. Keep in mind this is no fault of the cashier, the store is just to damn cheap to schedule more than one associate. Employees are very kind and helpful once they can actually get to you. We thought maybe the first time was a fluke but after the second time here (waiting now with 3 customers behind me). I will never return to this store as I have life beyond binge watching Netflix standing up in a store killing my phone battery.

Marlene Moore

The worst customer service that I have ever experienced!! Pleasant in tone, but had no idea why sending an item to Mississippi wouldnt reach me outside of Seattle! They ordered item for me and used incorrect address. Then tried to correct the situation by calling dispatch to have the driver make the delivery - this dispatch was in Mississippi! The driver called me again, we both knew that they had no idea how far Washington and Mississippi are apart. So I got my washer and dryer with the stacking kit from Home Depot! Sorry, not sorry Sears! It used to be a source of pride to have a Sears credit card. My how things have changed.

Caleb Ruppert

There is a reason these places are all closing. Terrible customer service. No product. The website said car toppers were in store, we got there, searched the store, not a single one of the 5 employees within our eye sight asked to help in any way. Finally we went to the "customer service" desk, and had to wait for 3 customers before us, all of which were complaining about ordering products on line that were supposed to be ready for pick up, but werent. When we finally got help, they informed us the website was wrong wth a half assed "whoops." No apology. No attempt to solve the problem. These places deserve to go under.

Katarina Cooper

Always understaffed even with the back to school season. There was only one cashier at each checkout stand despite there being quite a few customers present which meant long lines just to pay. Also saw a manager or supervisor talking to the employees at the checkout stand with an attitude that looked like it upset them afterwards... there are better ways to talk to your employees on how to improve their work. Thats probably why theres not a lot of employees working here... because of how the manager treats them! The two stars go for easy to find products and good customer service with the cashier.