Sprint Store
| Category: | Cell Phone Store |
| Address: | 4210 196th St SW, Lynnwood, WA 98036, USA |
| Phone: | +1 425-776-4727 |
| Site: | storelocator.sprint.com |
| Rating: | 2.7 |
| Working: | 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 11AM–6PM |
Location
Photos 1
Reviews 4
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A Private User
I would highly recommend you not going to this store for any thing. Dont interact with the staff. One reason is they can care less about helping you. In fact they have made my experience so horrible i have been insulted, I have been called a liar when my phones quit working, tried to pay my phone bill and their machine didnt work they told me "we are not the ones with the banking issue, maybe you should try putting money in your account" i would literally rather have my phone turned off then have to see these people again. If you drop your phone off and come back and they say they couldnt work on it or couldnt fix it then they give you a refurbished phone. But they have now deactivated your old phone. If you ask them if they switched over your information they will say, "oh you wanted your stuff switched ?" no, i wanted all my contacts lost....seriously? I mean thats common sense, and they have done this to more than one person I know! Some staff are great and go out of their way but its 1 out of 10 in this store. I have been in sales for my whole life and theres one thing you always keep at the top of your priorities. if a customer is upset, you say " i am sorry how can I make it better for you," and then you search for solutions. if theres nothing you can do you look for someone who can help. They usually just tell you, "i cant help you, sorry its the company policy, what can you do", or they will say "to call the 1800 number". In sales you say sorry and you also comp really unhappy people. Offer money, merchandise, or at least apologies...you dont reply when a customer is so upset that she tells you she will leave you an awful review to, "go ahead, do it, thats great, leave a bad review who cares!" the manager said this in front of his employee, showing this kid that thats how you handle your customers and all i wanted to do was pay my bill. unbelievable. The managers say sometimes if you get a review please give me a 10. I give them a minus ten. Awful awful awful service. I have never in my fricken life been so upset then with this company!!!!! the last time they screwed something up, i told them id like to go to a different carrier. The person told me what company offers the same phone. Who does that? Do these people understand that if enough customers leave they wont have a job or are they mad their working for their employment and not collecting welfare. If you want to go with a cell phone carrier that could care less when you have an issue, care less about you as a customer, care less about you being unhappy, than by all means go to SPRINT! Here, heres the review you wanted me to leave manager. You need to go back to orientation. I wouldnt hire you if you begged me if i owned sprint.
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Ally Turner
Worst experience ever!!!! I got the new note 7, and within a week got an alert that there was a recall on it. I took it back in that day and they switched it out for a temporary phone while I waited for the recall to be fixed. I waited a month, I called on sept. 21st and spoke to the store manager Jason and he informed me that they were getting their shipment in on the 27th of sept. and that he would send me a text confirmation that I was on the list. Well guess what, that never happened and when I called on the 27th to find out if my phone was there before I drove over, Andre told me that he didnt know, that he had no idea how to look and there was no manager on duty that day to further assist me. I got furious. I called customer care and spoke to a lady who even tried calling the store herself and they never answered. I got transferred 4 more times, eventually getting transferred to a manager in customer care...the district manager is now suppose to be involved, but seeing as how they have not taken action or called me back yet then I now see where the employees get there demeanor from. I have spent 5 solid hours, of my work day total, on the phone trying to simply figure out where my replacement is. Needless to say, I am switching to T-Mobile. It all started because of the lack of follow through, and lack of knowledge at this location. No one was willing to help, no one knew anything about it or where to look. I am beyond disappointed with sprint, and the employees that showed no interest in helping me. I would avoid this place like the plaque, unless you like not getting ahold of someone, and being treated like you dont matter. This location should be shut down, or someone should clean out house and get good employees in there.
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Brandon Wood
Rude, and uniformed staff. I have been with Sprint for 12 years now, and never have i had a bad experience in one of their stores till today. I brought in my new M8 phone which was having problem, and had one of their techs look at it, he did some stuff and said it was fixed. I took it outside and tried using it, only to find it wasnt working. When i returned inside to tell them i was sent to a different tech who must think shes something special, as she immediately had and attitude with me, was rude, aggressive, nearly threw my phone back to me when she "fixed" it. She clearly didnt know what she was doing either as the phone was still broken. She then proceeded to tell me how since i bought it from best buy they couldnt do anything and how i should of bought it from them. When i told them i was told by the call center customer service to bring it to them, she said i was wrong and that the call center had lied to me. Clearly she couldnt figure out the problem by typing it in the computer and god knows they are not trained to actually fix something. Any trained monkey can enter something into a computer and get a answer. I WILL NOT RETURN TO THIS STORE. And further more, if this is how Sprint is training its employees now, then they will continue to lose business, including mine.
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Debbie Horton
Just dont go here. I switched from Verizon in the beginning of December and Im still having issues. First the promo that I was promised in store (free vr headsets) was not redeemable. Then the plan i was talked into wasnt what I was promised (3 free is only for a year, not the 2 I was told), and finally they were going to pay off my 2 Verizon phones and my disconnect fees. Great! Sounds great! No. It took 3 weeks for me to get someone to honor the vr promo - after calling sprint, Samsung and chatting with reps of both - plus 2 trips in store. I did finally get the correct information about 3 free and was able to correct that. Lastly they were taking care of fees on 2 lines - except only ever registered one. Turns out you need serial number from phone you turned in to register for the fee payment. I got that from the store but I also have to turn in (another) copy of my final bill from VZW. Here I am at Verizon for the second time because someone at Sprint only halfway did their job. Just. Dont. Use. This. Store.