AT&T

AT&T, 4626 25th Ave NE, Seattle, WA 98105, USA,

Category:	Cell Phone Store
Address:	4626 25th Ave NE, Seattle, WA 98105, USA
Phone:	+1 206-729-7184
Site:	att.com
Rating:	2.9
Working:	9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 9AM–8PM 11AM–7PM

Location

Photos 5

Reviews 9

Karen Forbes

This is an edit of my original review below. After posting this bad review of the store, I was contacted by another customer loyalty person at AT&T who saw the review. After documenting 7 months of events in an email, this person actually made good on the BOGO. He was proactive in calling me back, polite and courteous. He kept me informed of how long it would take him to resolve this. I have waited 2 months to see if they would continue to honor the agreement, and all seems well. I told him I would adjust my review if he fixed it. So, AT&T honored the contract the store gave us and corrected the problem. It is too bad it takes 7 months and posting a bad review to be able to get customer service, but they made good. I feel bit better about the company now. Told us we were eligible for BOGO June 2016, then were charged for both phones when bill came. Over 7 months later, multiple phones calls, several visits to store - no resolution. Most of my calls not returned by salesperson or manager. Dont call even when they say they will. Customer service is helping when things go wrong. Buying a phone is not customer service, it is sales. Will be leaving AT&T after 16 years of never being late with a payment.

A Private User

Do not do business with this AT&T Authorized Retailer. If you are an AT&T customer or prospective customer, go to an ACTUAL AT&T Corporate Store location (ie the UVillage or Pacific Place). I recently went into the store in hopes of getting my hands on the new iPhone. The sales representative at this store told me that they would be getting it soon and deceived me into signing a contract with them (with another phone) and said once the iPhone was in stock, theyd grant me an exchange. So I called repeatedly (weekly and then daily) hoping to hear that they finally got the iPhone and that I could come in and make the exchange... unfortunately, I kept hearing the same thing "still dont have it," "should be in tomorrow," "for sure, this time, were getting it next week," "call us next week," and so on and so forth. How annoying! I should have known something was fishy when the sales rep told me not to tell anyone that they would be getting the iPhone. They were hoping Id give up, wait until my 30 day grace period expired, and just be happy with the phone I had.

Aara Golpad

Both times Ive gone to this store for help with my phone Ive had the same experience. The greeter is great, A+. The person whom they assign me to is great, A+. The "technician" they end up passing me to when they have to get to the nitty gritty of my problem? Always a complete ass. Most recent time I went the technician disparaged their phone agents, said information directly from their website (and other agents in the company and similar departments from Samsung) was completely wrong and he knew better since he was a technician, and lied directly to my face about one of AT&Ts services. Bonus jacka** points, after we were sent to another agent since he had finished his shift, he came BACK to where we were being helped - OFF THE CLOCK - so he could stand there and prove to me how I was wrong (ignore the fact he proved I was right in his rude attempt)

Diinguss

I went to the Northgate store to do a 2 years contract free upgrade and it was all good but then they didnt have the phone I was getting in stock so they sent me to this location. The employee that I talked to here then tried to tell me this BS that 2 year contract free upgrades dont exist anymore and that I would have to pay the 600$ cost of the phone up front at the store!!! Then I showed him online on the AT&T website that the phone I was asking for does indeed have 2 year free upgrade but the guy told me it was wrong. He kept trying to force me into buying AT&T NEXT. So I left and went online and ordered the phone for free. It arrived two days later and I definitely did not have to fork out $600. I dont recall the name of the employee I talked to but he was tall and African american. DO NOT GO TO THIS STORE. Or at least avoid this lying employee

A Private User

Worst service ever. we are told at the ATT guy that joint account will make monthly payment cheaper. My husband and I went in to the ATT store, and combined two accounts to one. The lady at the ATT store said, " all done and good to go, all the service are the same and you pay $10 less. Both of you will have control over to the joint account. Somehow, my husband lost his text message service, and he could not send text message at all after the services conbined. To add it again, he needed to pay $10 more. I went to another ATT store close by and try to fix my husband text message issue, I was told " You are not authorized to change his services." So much for all done and good to go.... This ATT Store just screwed us up. She seems like the store manager, I highly suggest not to go to this store to do any service work.

Alexis Mallos

I received a new iPhone 7 from AT & T. The lock button on the phone got stuck. I went into A T & T, on the last day of the 2-week exchange policy. The staff on duty told me to go to Apple they handle all warranties. I then went to Apple, the next day (day 15), Apple told me I had to go ask for an exchange at A T & T. I went BACK to A T & T, where they told me the couldnt help me on day 15, EVEN THOUGH I was there the day before and was sent BACK TO APPLE. This was the most frustrating experience Ive ever had at a cell phone store. Your staff should have taken my information and seen that it was in the 14 days and not sent me to Apple. Instead I was stuck spending half my day running between AT & T and Apple. My phone still isnt fixed.

A Private User

Despite asking clear, upfront questions on multiple visits, I was still given surprise after up-selling surprise when finally establishing a relationship with this store & company (which I eventually chose not to do). Having good credit (personal & business) and a modest amount of money to spend (4 lines), they reneged on offers of waiving activation fees and business account credits in favor of requiring a 2-yr/24-month contract even when purchasing a phone outright. This company, their store, & salespeople make me uncomfortable.

Delaney Berreth

Went in knowing exactly what I wanted and how much it would cost, then was told it would be more cost effective to go another route. Mahir showed me the website and compared how much my bill would be with different plans, and I ended up going with the plan that he said would be $157/mo for my whole family. When my bill came, it was $250. Called at&t customer service and they said he had no idea what he was talking about and basically lied to me, so now I am stuck paying much more than I planned on. Awful experience.

jaek k

its customer service like this that reminds me why all business is moving online. I regret having visited this store and regret being an AT&T customer. besides feeling like youre disrupting the employees from their web surfing sesh while all sitting at their roundtable, when they are "helping" you, its like they cant wait for you to leave them alone. im taking my business to a different provider. thanks for making that decision for me.