Verizon

Reviews 5

JO

Joshua Murphy

I dont know if my issue is with them, or their company policy. Maybe a little of both. I went in with a boot loop issue on a Note 4. It had gotten progressively worse over the week to the point that it wouldnt even get past the first boot screen before resetting. It is my first Verizon phone so I didnt have another device to use. I was also going to an event that night where I needed my phone to get in and I was starting a college class the next day where the phone was needed as well. They told me I didnt have insurance (which was a lie/wrong but I didnt know this at the time) and it was out of warranty so I would either need to pay for the repair and wait weeks or use a partial upgrade and buy a new phone. Both of these were unacceptable. They didnt even bother looking at it. I left, went to Samsung at Best Buy and she at least tried to restore all software. Didnt help. Went to another Verizon in Lynnwood (30 miles away) to try to do a device switch with a friend so they could buy a new phone. Rep there said I had insurance and would have a refurbished phone before 3 the next day. Got the new phone. Plug in SIM and battery. Same problem. Back to this Verizon store. They said all I could do is send it back to the repair place but because of the holiday I wouldnt get a phone back until at least Tuesday but there is nothing they can do. I ask just to try a new SIM or battery as there is no way it is the phone. They refused saying I had to deal with the repair facility and it wasnt their problem. I leave frustrated. Go to Starbucks with a laptop and search for a new battery in town. Find one at Frys. I go to Frys and $30 later with a new battery my problem is solved. This Verizon location lacked empathy, werent concerned about figuring out the problem (maybe they werent allowed to but that was never stated, just that I was wrong about it being the battery or any other issue), and only responded with solutions that caused me to spend more money and/or be without any service.

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DI

Discovery PTO

Went to look at a new phone up grade and we were greeted with a very friendly person named Albert Pool. He told us that he could get us 4 free tablets and that I could get the new Edge for FREE if I gave him my old phone. I know this was a Verizon deal going on from seeing it in TV as far as the phone trade in went but he tried to make it sound as if he was doing something special for us. So like I said, he said "what if I could give you 4 free tablets and all you would have to do is give me your old phone and youll get the new Edge for free and then pay $100 for the tablet set up." He also then said "it would also be $10 a month for each tablet and I can keep your bill roughly the same per month. WELL! let me say DO NOT EVER! EVER! work with Albert Pool he may be a sweet talker but he is a LIER! Come to find out I was charged full price for my new Edge and he put it in our account as some program that makes us pay $30 per month for 24 months. This is BS he told us it would be free and wed only pay $100 with our trade in to set up the tablets and we paid that on the spot. He was sneaky and didnt tell us the rest nor informed us that it would be a $30 payment plan for 24 months. This would not have been a deal we would have ever gone along with. Now in the end yes he kept our bill the same but thats not counting the $30 and all the taxes and fee we are now paying roughly $70 more per month. Stay away far far away from this Verizon store and even further away from ALBERT POOL. He is a LYING FOOL!

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PA

Paulette Templin

DO NOT GO TO THIS STORE- Horrible service, uneducated regarding services, flat out lies regarding what they are or are not able to do. I spent 1.5 hours on the phone with a very helpful, educated rep. Went to the store after she worked through all my issues- store reps "nothing we can do" "everything you were told is wrong" etc. etc. etc. Two more phone calls today back to Verizon regarding completely seperate accounts- both my boyfriend and I were told the exact same things on seperate calls and seperate reps, same as what the rep had told me the previous day- odd that 3 reps consistently stated what we can do with our accounts, upgrades, etc. The store reps told us complete opposite. Both accounts eligible for upgrades etc. but the store wanted $478.00 from us right then and there- funny because its only costing us 150.00 to all the same things through actual Verizon Wireless Customer Support. Verizon took my complaint and all the others posted online regarding this store including the reps names (2 of them discussing seperate accounts) and is notifying their Regional Managers to deal with this feedback. They are rude, and are ripping people off becuase they are commission based.

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SH

Shawn Trotignon

Got an iPhone from my boss for a new company phone. I walked in today to change service to the new phone and also buy a charger. There was an older guy (40-45) with dark/gray hair standing at the door. He was disrespectful from the start. There was 1 person in the store besides me and he told me its 20 minutes to buy a charger. Thats not even getting to switching my service over yet. The 2 other ladies at the door were so uncomfortable they couldnt even make eye contact. The guy thought he was larger than life and I should be honored to walk in the door and deal with him. He gave off the vibe as if MAYBE he will deal with me if he gets to it. I walked out and am sitting in my truck writing this. It takes a lot to get me to give a review on a place. This is maybe my 3rd review ever. ***update 30 min later*** Our manager called in to see what the issue was. The man I dealt with was the manager. He was also was the same with my boss. Him being the manager explains the attitude like he is untouchable

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CH

Christine Bruner

I went to Verizon around 12pm knowing exactly what tablet I wanted. One of the salesmen brought it out and directed me to another to finish the transaction. Well, I was expecting a very important phone call around 4pm, but got it 12:15 during the transaction. I apologized profusely to the salesman (I dont remember his name) because I felt terrible about it. At this point though he knew what plan I wanted and was activating it for me. My toddler decided to run around the store as well. I was That Mom on her phone chasing her kid around. Before I left my rep showed me the iPad was activated successfully and gave me my receipt. Everything came out correct. I went home and checked my Verizon online, and was happy to see I was on the plan I requested as well. All in all given the situation I am pleased everything was done exactly the way I wanted. I got the right iPad model, device payment, no surprise features added (insurance), and the plan. I love Verizon!

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