Verizon Authorized Retailer - A Wireless

Reviews 3

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Phred Kane

We were going to close our Verizon account completely, but listen to the “deals” and $ monthly total worksheet and thought it was going to be what we were looking for. Then EVERYTHING we were promised fell through!!! Im beyond pissed. We had to visit the store 5-6 times to try to figure everything out and STILL we were screwed over. We had three phones and one tablet on our account. Two phones were ready for upgrade. One of those phones we wanted to remove all together (phone 1). Since theyre a 3rd party retailer, they couldn’t take off the one phone. They said we just had to call to remove it. That should have been our first sign. We were reassured that it would be no problem. The second phone (phone 2) that was ready for upgrade went pretty smooth. The computer wouldn’t activate it that night so we had to come back the next morning (Sunday). It went through fine that day. Also that day, we were told that we could upgrade the third phone (phone 3) using the upgrade from the first phone before we canceled that line. So we agreed. We were offered a “free” tablet with $10 service for data, BUT “Don’t worry!” we were supposed to be able to remove our old tablet from the account and continue to pay the $10 that we were already paying (although we would have to pay $75 for early cancellation). The reason I picked the phone I did (LG G4 and not the LG V10 for phone 3) is because it had a $200 rebate. Sweet! $200 back! They filled out all the paperwork for me, addressed the envelope and all I needed was a stamp. I got home, looked online if I could submit my rebate there and...”Invalid Sales Receipt Date”. WTF?! I text the person that helped us and he told us to go back to the store. They told us there was an extended date and he must have given us the wrong paper. So they showed us the “new” deal and it was the same ad but different date. Filled out more papers and again, I just needed a stamp. Mailed it in the next day. Called Verizon to have the one phone and tablet removed from my account. I knew I had to pay a cancellation, but the Verizon person on the phone said it was going to be $225! WTF?! She said because the upgrade from phone 1 used for phone 3, the end service date was then tacked on to phone 1 and this is the fee for both the phone and tablet to be removed. O.O Contacted Diamond Wireless and they told us to go to the store again to figure it out. Nothing was figured out. He was able to move around numbers and take off one gig of data to bring our cost down until the user agreement ends but we’re still paying the same (actually a little more) than we were paying before PLUS we have one less gig of data...AND I have a teenager. At least I still get my $200 rebate, right?....WRONG!!! I got a postcard the other day that the sales receipt date is INVALID!!! If I knew that I wasn’t going to get the rebate, I would have chosen the newer LG V10 phone! Screw every going back to this place. It’s no sense to contact them again. I’ve spent enough time there trying to figure it out. We get to pay for our mistake, but we will never trust this place again. We’ll make sure that we go to an actual Verizon store next time...IF we stay with Verizon. End result: Still three phones and tablet + one more tablet and an extended end service date. Thanks for nothing! If I wasn’t so nice, I would include this associates name. We bought him dinner the first night because he “helped” us even after the store closed...now I wish we never walked in there!

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Demetre Randall

I just recently recieved my iphone 6+ from the 311 River Road Suite 10,1 Verizon Wireless store in Puyallup Wa, 98371. The manager Andrew Scanapico gave me such exeptional service and provided me with so many options for trading in my Iphone 5S in order to upgrade to the Iphone 6+, that I immediately signed the contract (after 30 minutes of reviewing the options). The only thing I did not like was the wait period of 30 days. That is to no fault of the store, just a result of the high demand. I normally only like to deal with one person when conducting business. That is a personal rule of mine. When i picked up my phone, Andrew was not in and instead I was forced to be served by Caleb and Paige. I was a little skeptical at first because of my rule of only associating with one person. However, Paige was simply a delight and very positive. Her smile was bright enough to keep me patient as the process took longer than I anticipated. I discovered in general conversation that Caleb was supposed to have been off two hours prior to my arrival and he stayed long enough to finalize all my initial start up and costs associated with picking up my phone. The two hours I waited during this process would have been hell if the employees werent as professional and high spirited as they were. I work very long hours in the military and my patience wears thin quickly at the end of a long day. The employees here are amazing. Side note, I went to their corporate office at the south hill mall in puyallup and an employee tried to offer a side deal and sell his friends used iphone 6+. I was immediately turned off by that and made up my mind to only go to the 311 River Road location in Puyallup. These guys rock!!!! Im rollin with my HUGE iphone and I have a great i-Blason rugged thin case with a tempered glass screen protector. I wouldnt go anywhere else to get my next phone. Laslty, they called me the next day just to make sure I was happy with my purchase. Who does that? Made me feel great. You just dont see this level of customer service anymore. Great job guys.

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Jim Kastama

Very disappointed. This may look like a Verizon store, but they are actually owned by Diamond Wireless, out of Utah. Heres my cautionary tale: Upon termination of my contract with Verizon (after 10 years) I was billed over $700 in early termination fees for five lines. I paid them only to be billed by Diamond Wireless for $400 more, plus they wanted a phone back. Apparently they are allowed to have separate early termination fees from Verizon. This is in the fine print of the contract. If I would have gone to a "corporate" store (a mere 3 miles away) I would have avoided this "doubling" of termination fees. Furthermore, I was told that if I didnt return the phone and pay $400 within 30 days of the post date of the notice, Diamond would automatically send me to collections. The irony is that when my wife and I went to return the phone and pay the $400, the manager didnt know the procedure and wouldnt take either. We are still waiting their instructions. This is a deceptive business practice that should not be allowed. I am a former legislator, and believe that such practices need to be addressed by consumer protection legislation.