Category: | Used Car Dealer |
Address: | 12529 WA-99, Everett, WA 98204, USA |
Phone: | +1 425-512-9246 |
Site: | newcreationautos.com |
Rating: | 1.8 |
Working: | 10AM–7PM 10AM–7PM 10AM–7PM 10AM–7PM 10AM–7PM 10AM–8PM 10AM–8PM |
MO
Monica Escobar
If you decide to buy from this dealership after reading my review please, please have your car check before buying it. If I could give zero stars I would. My brother made the mistake of purchasing a vehicle from John Cooper and New Creation Auto Sales this month. My Brother thought everything was great, John the owner was very nice to him to even let him pay the remaining balance in payments. The same day he took the car home, while pumping gas the car broke down (in less than an hour). The very next day my brother contacted the dealership and spoke to John Cooper. He asked my brother to take the car back to fix at the dealership. While at the dealership, Mr. John Cooper turned very ugly to the point he threatened and said my brother didnt want to be deported or any trouble with immigration (this crazy man thinks because you are Hispanic you are illegal here) Finally Mr. Cooper took the car in to get it fix. My brother pick the car up two weeks later, because they knew the car was broken when he sold it (He doesn’t admit this, apparently for his mind set cars breaking in an hour is totally normal) they gave my brother an extra $700 discount. Less than two weeks later the car was in the same situation. The car broke again. I went to the dealership with my brother and when I explained the situation to him and asked him if he was willing to work with my to make the situation right I were told, "you signed the SOLD AS IS document, it isnt my problem".. Basically he sold my bother a vehicle he knew was going to break down sooner rather than later. We tried to work with Mr. Cooper on this situation but unfortunately his work ethics are so low that it is completely impossible. The only offer he gave us was to refund (purchase the car back for $850 after my brother paid $1700 cash. This man his business is completely FRAUD, and he call himself a Christian man. Businesses like this should be boycott. We might not be able to get back the rest of the money but I will do everything in my power to share this so people dont go to this place and get scam. We will filed complaints with the BBB and states attorney general. All I can say is buyer beware. Shame on you Mr. Cooper. Español- No compren carros en este dealer. Los carron los venden dañados y luego despues que hacen el reclamo el dueño amenaza con inmigracion. Ahorren su dinero. No dejemos que personas como estas se aprovechen de los demas.
JO
John Snider
Showed up at 6. They close at 7. Threw out our looking at cars the guy told us three times how happy he was to be off at 7... We test drove two cars asked a few questions which he did not know the answer to and had to google on his phone. We said we needed a min to discuss if we wanted to buy either of the cars. The guy said ok and after he walked away we could not for the life of us get his attention to come back over and talk to us. It was as if he was just trying to get us out of there quick. It became apparent this was just the guy who cleans the cars and puts up the balloons not a sales person. We finally decided on a 2000$ car cheap and seemed to run good. We finally got into the office he said ill have you guys out of here with your car in just a few mins. He had us fill out the paper work and says oh you guys need an 800$ loan well we cant do this today we have to call the loan agency and I cant do it right now because I have to leave at 7 call tomorrow first thing in the morning. since they close in 20 mins we ask if they can hold the car for us till they open in the morning we can be there first thing. He said no. On there web site with 1200$ down on a 2000$ car it says our payments will be 25$ a month. We intended on paying it off with in 3 months with money we were getting from our old car. So we call at 10:30 because they open at 10 and no one is in the office. call back at 11:30 they say oh we havent heard back from the loan company yet but it looks like u have good credit but high rent for your house we will call you when we hear from the loan company. They call us back at 1pm and say we are just turning in your paper to the loan company they will u call u no later than 3. We thought they turned in that paper at 10 am when they opened but that was a lie. We never got a call at 3 so we called back at 5. They say they cant give us the small 800$ loan we need because we have high rent at our house. That is the worst reason to not let some one buy a car. Went to a dealer ship 1 mile down the road and walked away with a car an hour later. Same price same loan but great customer service.This dealer ship is a joke there business card has the phone number for Obama the Pope and the President of Russia.....
DU
Dubious Dub
What initially started as a fairly decent transaction (decent vehicle, at a very fair price) eventually turned into a source of frustration. The post-purchase customer service only warrants two stars - if that; but the quality of the vehicle and the purchase price bumps it up to a very generous 3 stars. They appear to have this practice of waiting until the 45th (and final legal) day to mail out your registration forms; meaning by the time you get them, almost 50 days have passed. After 30 days, I went to see John to inquire about the registration. He promised me it would be mailed at the 35-day mark; but he failed to keep that promise. If you buy a vehicle from him, FOLLOW UP WITH HIM CONSTANTLY until you receive your registration forms. In my particular case, the TABS EXPIRED ON THE 41ST DAY, and they didnt mail me my paperwork until 4 days afterwards. I left countless voicemails on Johns cell phone; but he refused to answer any of them. If you want him to call you back, dont let on that there is a problem; otherwise he will avoid you like the plague. Also, his partner/assistant at the lot refused to provide me with a temporary permit, even though it was entirely their fault for not mailing the registration forms out until after the tabs expired. I wound up having to pay DOL for permits out of my own pocket. I am willing to try them again in the future; but you can bet your bottom dollar Im going to be on them like white on rice when it comes to pushing them for my registration forms.
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Niki Norris
Bought a car and a couple days later the brakes were grinding metal to metal. I put 3200.00 down and he didnt want to let me take it and pay the remaining 1600.00 in 2 days. After convincing him he allowed it. I just dont understand how a business can sell a vehicle that isnt operating at a safety standard? He seen i was 7 months pregnant and had no problem selling me a car that me and my 2 year old were at the most highest risk of crashing in. I didnt notice the grinding sound because the tire pressure was so high it made road noise. After taking it to get the pressure released is when i heard it. Now all of a sudden the dealership has no records of what was done to the car by their mechanic. Im about to have a baby in less than a month and have no money to fix the brakes and rotars and now wont have a car to drive. My baby im delivering is going into immediate heart surgery posibly requiring a heart transplant and she is going to be in the hospital the first 6-8 weeks of her life and now i am going to have to take the bus from renton to childrens everyday afte getting a cesarean! This is so sad and will be so painful physically for me. Not to mention when she comes home we will be back on the bus every couple days or she will just have to remain in the hospital because being on the bus is too risky for her health. I am devastated and cannot believe people like this exists!!!! Cold hearted.