Category: | Tile Store |
Address: | 1405 132nd Ave NE Ste #3, Bellevue, WA 98005, USA |
Phone: | +1 425-654-4144 |
Site: | discounttileoutlet.com |
Rating: | 4 |
Working: | 9AM–6PM 9AM–6PM 9AM–6PM 9AM–6PM 9AM–5PM 10AM–4PM 12–3PM |
RI
Rick Wipf
Ive been helping my sick mother remodel her kitchen. The folks at Discount Tile have really been sympathetic and gone out of their way to turn a difficult situation like this into one that really brought some joy into my mothers life. I really want to thank Laird for being there for my family and for being such a great guy. When he found out my mother condition he knocked 70% off my order! You just dont find that kind of kindness in a business owner anymore. I live in Southern California and am used to things being more modern looking. I went to that big one up here called Tiles for Less and some other one. They were really rude and they are really behind the times. Discount Tile Outlet is THE BEST for the Seattle and Bellevue area. I was kinda shocked actually at how rude and inattentive the sales people were at those other places. In business, you guys should try being professional and listen to the customers needs before you start RAMMING your "HOT pro-mo"!!! down my throat. Maybe instead of all of your sales pressure tactics you guys should take the time to actually clean your show room. I dont know whats older at Tiles for Less... Their Logo, Style, or the dirt and grime that proliferates their entire show room. As you can read my experience was NOT a pleasant one there. Discount Tile Outlet was more my speed and more of the quality Im used to in Cali. As a Mortgage Broker I work with many contractors, realtors, and companies that are directly involved with the process of buying a home. Frankly, the only equal or better place Ive ever been in (and I have been in many tile companies) is a place called Mission Tile West in So Cal. That is where the people that have money and are style conscious go. The one in South Pasadena is great, however considered to be the best in the country is their location in Costa Mesa. We are talking very high-end stuff there. I was surprised by DTOs quality. You dont really expect that up here in Seattle. Im not trying to be snobby or pretentious. Its just a little behind up here. Hey... Not in everything, Your coffee is 100 TIMES better! DTOs showroom was modern and I wasnt attacked by lousy sales people. They actually have a bunch of cute girls that are stylist and designers at Discount Tile Outlet. Not some washed out sales bum reeking of cigarette smoke who watched Glengarry Glen Ross the night before and recited, "ABC, Always Be Closing"... In the mirror 30 times that morning. I hope that sales person at their Seattle location sees this. I close MILLION DOLLAR HOMES weekly in La Jolla and the Greater San Diego area . You thought you could high pressure me bud? There is a difference in sales skill and then trying to actually assumptive close me aggressively. This is tile. Something you obviously have not worked with for a while. A home owner needs options and needs to have more input than yapping about savings. Thats what Discount Tile Outlet has and you "professionals" never will. Laird... I truly thank you. You have helped me bring some much needed happiness to a very ill woman. We really appreciate and you guys went above and beyond!
ZH
Zhan Wang
UPDATE: At the end of my project I found I was still short of 3 pieces of backsplash. This one is the one they sent me wrongly last time. After several days wait, they told me the 3 pieces arrived. And I was astonished that they sent the SAME WRONG THING AGAIN. The reason is that the original order was wrong and the second order just copied the original one. Then after another several days waiting, I called them to ask if my stuff arrived and they asked, did you order xxx (the name of the wrong tile)? What? Now I am still waiting for them to confirm if they shipped the correct stuff. They also miss the promised shipping time EACH time. They never got a SINGLE on time shipping. When they say "your tiles will arrive Wednesday", expect at least Friday. Very unprofessional, very annoying. Now I change my 2 star rating to 1. ****** First, this place is far from "discount". Flat pebble shower floor is $17.25 per sqft and backsplashes often run for around $20. That is OK if you want to find better designed tiles than Homedepot and the quality, Im no expert, I will say is solid, looks good. Second, the staffs have good knowledge for the tiling job and they have a sense of designing. They are friendly and no hard sale. The problem is, this "Premium tile outlet" doe not provide reliable shipping. Im paying a lot more money for better products and service. They delayed my shipping for a week and shipped one item wrongly. When I called them they had a hard time finding what I bought. The process is a mess. My job plan was changed and wasted a lot of money on tool renting. I will say the money you spend is only partially paid back. Not worthy.
BE
Beth Knight
Worked with Missy who did try to get some tile for us that DTO did not carry in their showroom. After multiple attempts to verbally give us a price, including their cost (oops) Missy settled on random prices which were higher than MSRP offered at a competitor near by. When I questioned Missy about the pricing via email, I never received an answer, she just dropped us. We were actually ready to do business! We also tried to work with Melissa in their new cabinet design facility. We made an appt, brought our measurements, picked out selections and are still waiting to hear back. Its been several weeks and we were told wed have something back by the end of that week. Gosh, were actually nice folks, not demanding, easy going! Dont know why we cant get these folks to follow up. But.....competition is always next door, isnt it!?
J
J Chandler
My first impression of this place was good. The people are nice and the location was good, however after spending a good deal of money on tiles, vanities, and countertops - I was really disappointed with how things turned out. First they tried to have me come pick up a vanity that was clearly damaged - then when my tiles arrived I had them installed and afterwards noticed that they were clearly a different color then the ones I had picked out from the sample. (life goes on right) ... now weeks later the countertops arrive and are installed - and guess what - the counter tops are clearly a very different shade then the sample again, throwing off the whole color design we picked out with them in the store and unfortunately making the room not look nearly as attractive... Lesson Learned
BI
Bill Herndon
So, I wanted to get some tile in my front room. I came to the conclusion carpet really sucks. Its a health hazard and no matter what there is always some carpet "drama" or maintenance. I went in there Saturday. This place does some business, thats for sure. Personally, I want a vendor that I know will be around years to come. I met Laird. Hes one of the owners. Sharp guy. We negotiated... I looked on line, we negotiated some more and I GOT A FANTASTIC DEAL. Im very happy. His warehouse guys cracked me up as well.... they had a good nature and as long as I didnt have to do any heavy lifting, I was happy! Check out their slick website... Great company... Great people.