Category: | Tire Shop |
Address: | 19815 S Prairie Rd E, Bonney Lake, WA 98391, USA |
Phone: | +1 253-862-0110 |
Site: | discounttire.com |
Rating: | 3.9 |
Working: | 8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM 8AM–5PM Closed |
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Adam Hall
I would not recommend that you buy tires or wheels from this location. I will give you some background information on why I cannot recommend this shop. I bought 4 tires for my truck nearly 2 months ago and had a very positive experience. This led me to refer my friend to this location for his new tires which he spent $1500 on. In the installation process they popped one of the studs on his rotor that the lug nuts go on. The employee then went on to tell my friend that it they were not liable and he should go down the road to have it fixed. I will add that this happened on a fairly new truck that had no rust. It is disappointing they treated him like this because they lost my future business, his future business, and anyone that asks for my advice on where not to shop. I am advising my friend to contact discount tire corporate and will also urge him to file a complaint with the BBB and attorneys general office if this is not resolved. I will finish by saying I had a good experience here, and that I have no qualms about other discount tire locations.
MI
Mike Cole
I love this location. My only complaint about Discount Tire is about their corporate policy regarding appointments. You can book a time to come in and get things done, like to get your tires rotated. Too bad that booking time is just to let them know youll be showing up. It doesnt make anything any quicker for you. You still get there, whoever is in front of you is in front of you, and you wait however long the line is to get your car done. I think if you book an appointment ahead of time, you should get preferential treatment to have your car into the bat at, or near, that appointment time. And I think they shouldnt allow more bookings at a certain time than they can handle for that time. None of that is the fault of this location, and the staff here are friendly, they have some water and coffee for you if youre thirsty while you wait. The area is clean, and there are enough chairs for folks to sit in and wait. Unlike their location in Kirkland that has a total of 4 chairs. Highly recommend the Bonney Lake Discount Tire.
BI
bill gillham
Despite the poor reviews for the Bonney Lake store, I decided Id give them a chance and form my own opinion. I needed a new set of tires and walked in to the store... and waited... and waited. 2 reps were in the store, one on the phone, the other on his computer. No acknowledgement that I was there. The guy on the computer left, walked around some and still didnt acknowledge me. How can someone be in a customer service type business and at least not care enough to at least say, Someone will be right with you? Or, even a nod or the hint of a smile? None of the above. Got the impression no one gived a crap. I began to feel awkward, and was so surprised, I finally said, Wow, never mind! and walked out. No apologies, no acknowledgement that Id taken the time to give them my business. Absolutely unbelievable. And I will tell everyone about my experience.
BR
Bryan Bowden
Friendly, efficient service. Guys behind the counter were quick, and full of information. Did my own research, went in with a couple brand choices in mind, and his recommendations were right on. Found the truck tire I wanted, for a competitive price. Brought in a set of classic wheels and street/strip tires the next week. Installed them in no time, and they looked great. Forty year old rims are tough to replace, and they showed the utmost care. Will definitely be back.
KO
Kobe Moore
Ordered/paid for rims, called back three days later to check on status and was told they were in route to arrive the next day. Called the next day and was told they were back ordered for 30 days. Went back in to get my money back, received a weak attempt to hang onto my business. Ended up going to their competitors down the road who didnt have the rims I wanted but they called another location and had them there within 3 hours and installed within an hour.
CA
Cady Gaspar
Just wow! These guys are amazing. I spoke to Brad over the phone today as I was looking for a replacement tire for my car. Had already called 3 other shops and they didnt have it. By the time I got to their shop my tire had popped and it was flat. Not even 15 minutes later I was out with a brand new tire. Thank you Brad and team for the awesome service, being in customer service for over 20 years I know service and you guys are #1. Thank you so much!!!!
IA
Ian Lander
Brought my girlfriends Mazda 5 here to have the tire inspected because it was randomly deflating. A previous oil change shop temporarily fixed the issue but couldnt get to the root cause. Although at first they inspected the wrong tire (probably just a miscommunication), they did get to the root cause (a puncture in the side wall) and gave me a great deal on a replacement tire as compensation. Thanks Ryan!
MA
Matt Bucknam
Im surprised there are several 1 start reviews. Ive frequented the Bonney Lake Discount Tire with multiple cars over the last 2 yrs. Im always impressed with the level of professionalism, quality of service, & cleanliness of the business. Ive never felt they were understaffed, nor have i waited an unacceptable amount of time. There are many options, but I feel they work hard to earn your business.
MI
Michael Lynam
Got 4 new tires put on a couple days ago. My first time at a discount tire and I was very impressed. The staff are young adults but all of them were extremely professional. The tires were the same price as walmart and seemed to be a notch above in quality. From that to their incredibly easy-to-use website, Ill be coming back here again. Great service, great price, and great accessibility.
DA
David Izbicki
Made an appointment to have 4 new tires installed on our travel trailer. Brought the 32 trailer in at the scheduled time and they had all four tires balanced, installed, and I was on my way within 35 mins. I was very impressed, they knew what they were doing and took great care of our new trailer. Great techs and great prices, highly recommend this place!!
MA
Mariner Fan
I had a flat. I reiterated to the worker on how my car needed to be serviced because of my history with Discount Tire. My car has been damaged multiple times with other locations and he needed to know. He gave me an attitude and I after I left,turns out he made some damages. This is what happens when you hire little kids who have no work ethic.
JA
Jackie Mom
These guys are TOP NOTCH. I went in and talked with Brandon and I believe his name was Roux. Not only was I blown away by the professionalism I was also blown away by their pricing and quick service. This will be the only store I reccomend to anyone. If you are looking for tires this is the place to go !!!!
CO
cory kleeberger
would never recommend this shop to do any thing on your vehicle I took my f250 superduty to them to install my American force wheels and when I came to pick up my truck they damaged my wheel and refuse to help repair the damage they caused to a set of 4,000 dollar rims worst place I have ever dealt with