Staples

Category:	Office Supply Store
Address:	11500 Wayzata Blvd, Minnetonka, MN 55305, USA
Phone:	+1 952-545-6165
Site:	storelocator.staples.com
Rating:	2.2
Working:	10AM–6PM 9AM–8PM 9AM–8PM 9AM–8PM 9AM–8PM 10AM–7PM 11AM–6PM

Location

Photos 47

Reviews 16

Ben Theis

Do not shop at Staples unless you want to deal with incompetent workers and issues non-stop! Ordered simple Christmas cards and was told they would be ready in 1 business day. Went to pick them up and was first told they couldnt find the order (which it turned out they typed in the name and order number wrong 4 times), then I was told that the printers went down and they were working on them. When I asked when I could pick them up, I was told later in the week but "you know we are getting 30-40 orders a day so we cant guarantee that". Called later in the week and was finally guaranteed they would be done the next day (because of course they were still not done) and that they would call to reassure me of the status. I even asked to transfer my cards to another location and was told that was not an option. Not surprisingly at all, I received no call the next day, called to find out that they were still not done and wouldnt be done at the earliest until the weekend. I finally had my cards transferred to Walgreens after a week of dealing with them. I would NEVER recommend you get your holiday cards done here and after this experience it doesnt surprise me at all that Staples closed 120 stores last year and expect to close another 170 more. Absolutely ridiculous and embarrassingly poor customer service, service in general, and management. The one star (as I should have given this place 0 stars if possible) is purely for the manager Jason who did work with me and I appreciated his efforts. I feel bad he is a manager at such a poor company and thank him for the personal service.

Elizabeth Terry

No greeting when I walked in, no help, even though the store was empty, not one worker except at the front copy center and the check out. I find what I needed, in the mean time there is a manager yelling from the back at one of the employees to be on the floor because she has a conference call. I go to the check out, the cashier left to help a different customer, I stood there for five minutes before going to the copy center and the woman working there told me she couldnt check me out. I laughed and said I had been waiting for five minutes on the other side, and she huffed as if I was bothering her workday. Finally I get checked out after this excruciating process, but will never return to that store. Get it together.

Matthew Larson

This may be the worst staples or office supply store I have ever been in! The copy and print center employee on Sunday July 31st was the rudest incompetent employee I have ever seen. Had a document which was a word document that was 2 pages and wanted it front and back on 1 sheet. The employee said he couldnt print it and didnt give me any other solution but to go to his competitor fed ex kinkos. I have a large account with them and will be closing it and going to another company after this experience. Stay far away!

Jason Cooney

Worst customer service Ive experienced from any business in a long time. It appears this business lied to me in order to make a sale. Telling me that toner I purchased was returnable if it didnt work, and then when it didnt work, offering store credit after telling me they trust that their employee was telling the truth. Lying to make a sale, then insinuating that I was the one lying. Shows what level of value they have for their customers.

Steve Kollins

Worst customer service in all Twin Cities. Poorly trained, many employee turnovers and new ones dont know what theyre doing. No stock on common Epson inks - cyan, yellow- never in stock. Less inventory than ever since they cut size of store. Dont know how to run Staples Corp card - every time! Last time Im visiting here though its closest to home/office. Will drive across town from now on. Reporting to our Corp who will report to Staples Corp.

Short N Portly

Stood around for a while. After a bit i walked around before I found someone to help me. When I asked if they had any of a certain kind of pen, she just looked at the pen collection for about 2 seconds, flipped her hair a few times and said no they discontinued them. Really? They are the most sold BIC pen. Went on amazon and bought 2 boxes and some other office supplies for way less.

Calvin Steele

This place has the worst customer service. I drove just down the road to the Office Depot in town and was greeted immediately. The employee that helped me showed me around the store to everything I had on my list and checked me out himself. He even offered me an in store coupon that saved me 20% on my purchase. Will never shop with Staples again.

Dan Viehman

Worst customer service ever! Ive been on hold foreeeeeevvvvvverrrr! Over 5 minutes. All I wanted to do was verify if something Ive ordered was shipped to the store. Good luck in getting anyone to answer the phone. Nothing but music on hold. Terrible service. Finally gave up.

Bill Levine

Tried to return a graphing calculator after 20 days. Bought it before school started...right out of the box defective. Staples told me I was out 125 dollars..beyond the fourteen day return policy. Told me I should have bought the protection plan.

Andy Weigman

I came into the store right as it was closing- Bruce, who was working in the print shop re-started the lamination machine (he could have said they were closed) so I could get my small project finished. Great employees and work! Andy

Samatha Smith

Terrible customer service! I went to get a small job printed and right away the customer service rep said, "We cant do that." He provided no solution, except when he told me to go up the street to FedEx/Kinkos.

Omar Ghazi

The employees were being helpful by asking us if we needed anything. We were there to get 5x7 envelopes which we found but not at the price point we were looking for (for the quality).

Import Auto Sales

Excellent and lightning fast service. Bruce in printing department did superb job on printing business cards. Fast, convenient and most important cost efficient!

Betsy Peterson

Bruce In the copy and print Center is very rude! Horrible . Justin the GM is very nice tho.

Spencer Flohr

The print service is quick and easy. The staff is extremely helpful and friendly!

Jack Fitzpatrick

Wonderful service, but didnt have exactly what I wanted in stock