Kay Jewelers

Reviews 3

DI

Dianalyn Mendez

Original review on the West Valley Utah store, also copied to South Towne in Sandy, UT and Fashion Place Mall store due to updates below. I was at a level of frustration that I would not do business with Kay again. Full story below but ultimately the district manager Kelsey at Fashion Place made this right for me - I would do business again with her but likely not any other store. In December of 2016 I bought a LeVian strawberry gold, morganite, chocolate diamond and vanilla diamond ring for $2200 (retail price is $2475) to replace my ceramic wedding band. I was told I could trade this in down the road. However, after 6 months of ruling out other issues, I discovered I was allergic to the copper in the rose (strawberry) gold ring. Kay would not allow a trade in aside from the diamond value of about $300. $300 would not replace my ring by any means. The company still sells the ring and I believe it would have been fair to offer even the sale value of the ring toward a trade in. Do not buy jewelry without a center diamond stone from Kay or you will not get anywhere near the value of your ring back if you need or want to trade this in at some point. I am left with a wedding ring that I cannot wear. Update 6/29: On 6/8/2017, the Orem, UT store manager made an exception and allowed me to exchange to another LeVian ring ... if I spent $500 or more extra, which I did. I found a pretty black and white diamond band in white gold that I really liked. Later that night, I found out one of the smaller diamonds was missing so I took it to the store closer to my husbands work, South Towne Mall in Sandy, UT, to have it repaired. Yesterday, 6/28, my husband picked up the ring on his way home. The repair was shoddy work - you can tell on the edge of the band where they tried to pull the gold from the band - its a little sharp AND they left a deep scratch further down the side of the band AND another diamond is missing (different place). Did they just take the diamond from another place and hope I wouldnt notice or is the ring that cheap in quality? Im going back tonight in hopes to exchange to a non-LeVian ring. Ill update later. 6/29 - South Towne Mall - they were nice and helpful but ultimately suggested I go to the Fashion Place store to speak with the district manager. 6/30 - Fashion Place Mall - I worked with Kelsey and she was amazing. I did end up spending an extra $700 (above and beyond the $600 from the last trip) but I got a much better ring due to their 25% off bridal sale. Thank you Kelsey - your assistance has changed this review.

ME

Megan Fisher

If I could give 0 stars I most definitely would. It has been nothing but stress, frustration, and hell working with this Kay Jewelers. In April my Husband bought my engagement ring and needed it sized down to a 5. Brian, the manager, sent it to get sized and said he would put a custom order in a 5 because he did not think they could get it all the way down to a 5. They got it down to a 5.5 so we went it to try it on and it was too big. Brian then said he would send it back to the warehouse to have them try and take it down again. I told him specifically that the 5.5 was fine and to send it down to the Provo store so I could pick it up and that I wanted him to place a custom order for the 5 because the work done on the ring to get it to a 5.5 looked terrible. He said he would again. For the second time he promised he would put the order in. A few weeks later after Brian lost the 5.5 ring and I had to call repeatedly to find out where it was so I would have a ring on my wedding day. My husbands ring was down so I went up again to the store to pick up his ring and get the 5.5 until the custom ring was done and I asked how the custom 5 was coming and he said he had not put the order in. So weeks later after he had promised twice to put the order in he still had not. So I very plainly expressed I wanted the order put in. He then tried to convince me to accept the 5.5 and when I moved to see if a different Kay Jewelers could make the 5.5 a 5. I said no, I want a custom one like you promised please put the order in. 2 months went by I got married and moved out of the state. Called to check on my ring and low and behold Brian lied a third time and NEVER put the order in. Over 3 months from the 1st time he promised he would put the order in and he still had not. I was furious to say the least. I spoke with another manager who was helpful and promised to put the order in. My husband just got a call last night from Brian saying my custom 5.5 ring was finally done. 5.5 not 5 but they had made it in the EXACT SAME SIZE as the other one and not in the size of my finger. I am so tired of fighting with this company and being lied to by the managers. I love the look of the ring and I have not found it any where else but I never EVER will buy from this Kay again.

A

A Private User

My fiance and I found the engagement ring that she wanted at Kay but werent too impressed with the diamonds in the ring, one of the salesreps told me that he could find the same ring with better diamonds at another store and that he would call me the next day because I wanted to propose that weekend. The salesrep never called and so I went in to find out why, one of the other reps told me that he had just left on vacation earlier that day. Being frustrated I almost left the store and never would have shopped there again however Barbara asked me about my situation and began to help me out. I had to delay my proposal an extra week but soon she found me the ring I wanted with the diamonds I wanted (everything at Kay is already mounted so they cant mix and match the rings and diamonds). I did have to wait a few days for the ring to get there but she let me borrow another ring to propose with. She even let my fiance keep the borrowed ring while we had her real one resized which really made my fiance happy. I did have a minor problem with Kay trying to charge me more than our agreed upon price however Barbara did make some phone calls and got everything resolved for me. Im not giving Kay 5 stars because of the hassle of the first sales rep and Kay not billing me correctly the first time, in fact I would rate them very poorly because of that exept for Barbaras help and patience to resolve my problems. Ive only had the ring for a month now, however I havent had any problems with the ring, if I do Ill be sure to update my review and let everyone know. If I ever do shop at Kay again it will only be through Barbara as she seems the only one able to get things done right and as far as Im concerned shes the only reason that I am giving Kay a positive rating.