Kay Jewelers

Category:	Jewelry Store
Address:	2028 Layton Hills Pkwy, Layton, UT 84041, USA
Phone:	+1 801-546-2070
Site:	stores.kay.com
Rating:	1.9
Working:	10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 12–5PM

Location

Photos 13

Reviews 12

Bun Toll

I would actually give this place a zero stars if I could. I purchased my wifes ring back in 2013. She noticed the diamond was defective and had a crack through the diamond. She brought it back to the store and they told her they could exchange the diamond. About a couple of weeks later she got a new diamond but it had a noticeable piece of cloth wedged between the diamond and setting. My wife noticed it immediately and complained to a Kays associate named "Ginger." She didnt even look at the ring, told my wife she was crazy, she was being picky and that my wife had put it there (even though she hadnt even worn the ring yet). Another associate was kind enough to actually look at the ring and saw the fabric. When it came back, the fabric was still there. Again, Ginger was working and ignored my wife for 10 min. Finally she looked at my wife and asked, as if she was being inconvenienced, "Is there something that I could help you with?" My wife was upset and saw someone else about the issue. Thank heavens that they exchanged the ring right before the wedding. In all, I would never go to Layton Hills Kays to buy a ring and if you happen to make the mistake of buying a ring there, dont have Ginger help you.

js pearson

The worst costumer service ever!!!! All I wanted was my ring soldered together after I got married and it took three times for them to somewhat get it and they still got it wrong. The first time the ring didnt even look like my ring when she pulled it out of the bag and when I tried to tell her that it wasnt right she just argued with me till I showed her a picture of what it looked like before. Hello! Do I not know what my own ring looks like?! The second time it was way too big and was falling off my hand and the third time it was still too big and they argued with me again about the size and told me it should be fine when the weather warms up, even though my hands werent cold. Are you serious?! Why cant they just do it right the first time?! These people need spent more time doing their jobs right instead of arguing with their costumers. I finally had to take it somewhere else for the job to be done right. Very disappointed.

Jamie Schofield

I went there to get a custom ring made. They drew it out, I even gave them a website to go to (to see the ring I wanted). They said I would get pictures of the custom ring, didnt get them. I got a wax mold and was told it would be thinner than the mold, it wasnt (it was twice the size) and then I got the ring it was bigger than my engagement ring and was horribly put together. It had metal smashed in on a diamond, the diamonds werent even on each side, it was twice the height of my other ring, I couldnt even close my hand. Not to mention they had my engagement ring for 4 months to "mold it with my custom ring". I had them send it back with a list of things to fix and when it came back all that was changed was the ring size. TJ was awful to work with, he stuck up for their crappy work and made it out like I wasnt being clear enough. I will never step in their store again!

Christian Shaw

I went to take my ring back to get it smaller. They confused me by putting the money on my wifes card and saying that took it back off. To pay for it to be smaller. When they called me to go get it. I went down and they said I owed $200. We had a recipt that said that took it off the card. We looked at the transaction records there was no money out in from anywhere. So I went back and told them that. The guy said I never paid for it but he would call corporate and find out and call me the next day. I never got a call and when I went back down to figure it out he denied everything and ignored me. If I could put 0 stars I would Im out 275 dollars because of this store. I dont recommend going there.

A Private User

T.J you really were nice to work with, very helpful and knowledgable. We both love our Rings, and you made ring shopping great! Thank you to Kay Jewelers, Im forever a fan! After all, My Initails are K.A.Y!! Thanks Again, to a great Company!

david dodgen

Ordered a ring 70 days ago! When i talk to them they cant even keep the date i prepaid strait, no wonder they havent made it! I have also been disapointed with them in the past, im done with them.

Brandon Pedersen

Better than the Ogden store for sure. Ordered an 8 from Ogden and got a size 10, Layton luckily had the same band in the right size; easy exchange cause of them.

Emma S.

They were very rude when I went in too have my ring taken care of. And they messed up my paper work which left me without a ring for over a month.

Michal Nance

They open late more often tHan they open on time. And ignore you. The employees are rude and stuck up. Go somewhere else for your own sanity.

devin potter

my gf ordered a size 12 ring and she got a size 10 :-( caution when buying from here.

Doug Payne

The phone should ring rather than the annoying fax ring!

Mobile Radikal

Good to deal with, we have a few times